Exterior

Reviews of La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein

2.5 out of 5
La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein
12822 I-35 North, Live Oak, San Antonio, TX

Reviews

5.2
Rating 10 - Excellent. 214 out of 1280 reviews" "
Rating 8 - Good. 124 out of 1280 reviews" "
Rating 6 - Okay. 223 out of 1280 reviews" "
Rating 4 - Poor. 269 out of 1280 reviews" "
Rating 2 - Terrible. 450 out of 1280 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda N

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 23, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Watza

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 21, 2024
Hi Watza,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Poor

Robert

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The peeling paint on the outside doors was the first indication this place was not well cared for by management. Peeling paint in the bathroom was off putting. A small cockroach was a surprise but on our last night the 2" cockroach was alarming! House keeping was pleasant and efficient, Jackie was helpful. The man at the desk during the day was great. We asked for an extra chair for our room and it was at our door when we returned that day. Breakfast was good, lots of options and fresh fruit.
Stayed 7 nights in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Robert! Thank you for taking the time to provide your detailed feedback. We sincerely apologize for the issues you encountered with the maintenance of our property, including the peeling paint and the presence of cockroaches, which are certainly not up to our standard of care. We are addressing these maintenance and pest control issues immediately to ensure that our facilities are properly cared for and that such concerns are promptly eliminated.On a positive note, we are pleased to hear that you found our housekeeping staff pleasant and efficient, and that Jackie and our daytime desk staff were helpful and responsive to your needs. We're also glad you enjoyed the breakfast options available.Your comments are invaluable in helping us improve our guest experience. We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations and reflects our commitment to guest comfort and satisfaction. Thank you again for your feedback.

2/10 Terrible

Leticia

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If youre looking for a place tonlay your head and shower then this is it. I stay at this property for one night when i have to come into town only because its down the street from where i need to be. The property is definitely not a 5 star hotel and you get what you pay for. The staff is great, this motel not so much. Not enough lighting in the room, dirty, stuff on the walls, i found half a pill on thw headboard and can only imagine it was sone type of drug, thank goodness my kid didn't find it first. Stains all over the room, no water pressure in the shower, I mean the list goes on and on but its convenient for me for the one day I need to come in so that is why I deal with it. This time around I think the place has gotten worse or maybe I just notice everything more. I'll have to try a different place next time around, plus the construction is terrible.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Hi Leticia! Thank you for your candid feedback and for sharing your concerns about your recent stay. We sincerely apologize for the issues you experienced, particularly with the cleanliness and maintenance of the room. It is concerning to hear about the condition you described, including the presence of a pill and the overall state of cleanliness. These issues are not indicative of the high standards we strive to uphold.We are addressing these serious concerns immediately with our housekeeping and maintenance teams to ensure our rooms meet the proper standards of safety and cleanliness. We also apologize for the inconvenience caused by inadequate lighting and low water pressure.While we are glad to hear that our staff made a positive impression, it is clear we have significant improvements to make in other areas. We appreciate your loyalty when visiting this area but understand your decision to consider other accommodations. We are committed to improving our facilities and service and would welcome the opportunity to regain your trust on a future visit. Thank you once again for your detailed feedback.

8/10 Good

Sathya Priya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the 3 bed option
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 15, 2024
Hi Sathya! Thank you for taking the time to leave a review and for the positive rating! We're delighted to hear that the 3-bed option met your needs and contributed to a satisfactory stay. It's always our goal to provide accommodations that cater to the varied preferences and requirements of our guests.We hope to have the pleasure of welcoming you back soon and providing another comfortable experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing to stay with us!

2/10 Terrible

Anjali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Hi Anjali,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Shane

Disliked: Cleanliness, property conditions & facilities
To start the room was not very clean at all. I figured as it was only for a few hours of sleep. When I pulled the sheets to get into bed a fully loaded 9mm handgun magazine fell out…..moments later in the closet I found a used needle. Needless to say I left. Sidenote: Expedia was incredibly helpful and helped get me a refund within hours of leaving!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Hi Shane! Thank you for taking the time to share your experience with us. We are extremely concerned to hear about the items you found in your room and deeply apologize for the distress and discomfort this caused. This is certainly not reflective of our standards, and we take this matter very seriously. We have already initiated a comprehensive investigation into how this occurred and are reviewing our room inspection processes to ensure such an incident never happens again. The safety and security of our guests are our top priorities, and we regret that we failed to provide you with a safe environment. We appreciate that Expedia was able to assist you promptly with your refund, and we are grateful for your feedback, which has highlighted critical areas for our improvement. Please accept our sincerest apologies, and we hope that we can regain your trust in the future.

10/10 Excellent

Ester

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds to small Better variety for breakfast must be considered
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

4/10 Poor

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
People living and smoking. Kitchen Breakfast area not clean and no coffee machine.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,Providing a clean and comfortable environment is our priority, and we regret that you encountered issues with people smoking and cleanliness in the breakfast area. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is old and run down, the elevator was broken (we had to walk up four flights of stairs with our luggage), and the room was dirty. Probably the worst hotel we’ve ever stayed in.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Amanda,It's disheartening to hear about the condition of the building, the broken elevator, and the cleanliness issues in your room. This falls far below the standards we aim to provide for our guests, and we sincerely regret any inconvenience this may have caused. Your feedback is invaluable to us, and we will address these concerns with urgency to ensure improvements are made. We understand your disappointment and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Juan

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Response from Sophia CSR on Apr 7, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Barney

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The properly looked like it had been renovated, but with the lowest bid contractor. The quality of the work was inferior. The microwave and television couldn’t be operated at the same time without tripping a circuit in the bathroom. It was a buckling in the bottom of tub that made it feel unsafe. And then while removing stuff from the drawer, there was a bug in the drawer. So it just made for an unpleasant experience. This was the lowest performing La Quinta Inn we have ever stayed at.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 3, 2024
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Ashani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 4, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 Terrible

Eduardo, Arlington

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend staying in this place because it is not kept clean and our room smelled like Mary Jane even after using air fresheners.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Dear Guest,We regret to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Mario

Disliked: Cleanliness, amenities, property conditions & facilities
The property is not clean and very portly taken care off and environment don’t feel safe
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Mario! We are deeply sorry to hear about your disappointing experience during your stay. Ensuring a clean and safe environment for our guests is our utmost priority, and we regret that we failed to meet your expectations in this regard. Your feedback is concerning, and we take it very seriously. We will investigate the issues you've mentioned regarding cleanliness and maintenance to ensure that they are promptly addressed and resolved. Additionally, we understand the importance of creating a safe and comfortable environment for our guests, and we apologize if you felt otherwise during your stay. We will review our security measures to ensure that our property is safe and welcoming for all guests. We appreciate your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

2/10 Terrible

Bianca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub was clogged and stains on the carpet. Smells really horrible in the room. Bed was very uncomfortable and dirty tub.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 30, 2024
Hi Bianca,We regret to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

Stephanie, Bandera

Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 30, 2024
Hi Stephanie,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Marcos aaron

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its full of insects
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Ana

Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Apr 15, 2024
Hi Ana! Thank you for your feedback and for giving us a rating of 3 out of 5. While we're glad you chose to stay with us, we are sorry to hear that we didn't completely meet your expectations. Please let us know what areas specifically didn't live up to your standards, as your detailed feedback will help us to improve our service and facilities. We value your input and hope to have the opportunity to provide a better experience on your next visit.

4/10 Poor

Barron

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, our room was very dirty. The comforter and sheets both had fresh stains of questionable origin. When we asked for a replacement, we were told they had no clean comforters or replacement sheets available. Carpet was also dirty and in need of repair. There was a small TV, but no controller.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Barron! We sincerely apologize for the cleanliness issues you encountered during your stay. It's unacceptable that your room wasn't up to our usual standards, and we regret any inconvenience this may have caused. Rest assured, we take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure they are rectified immediately. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Terrible

Jessica

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 13, 2024
Hi Jessica,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family complained about the shower curtain smelling bad. Other than that it was fine and this place has potential with its location being at a very busy intersection.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Carlos! Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by the shower curtain odor during your stay. Please be assured that we will address this issue promptly with our housekeeping team to ensure it does not happen again in the future. We appreciate your kind words regarding our location and potential. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience on your next visit. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Terrible

Martha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely dirty. My toilet did not work and the man at the desk gave me all kinds of excuses for being unable to accommodate me. After hrs of waiting and relentless attempts at contacting the front desk, we were finally moved to a room with a working toilet. This was my worst hotel experience ever
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Anessa

Traveled with family and small children
Disliked: Cleanliness, staff & service
The front desk staff are VERY Rude, I asked to speak with a Manager & the manager was never available, The 1st room they gave me Smelled like MILDEW & other smells, Screen was torn off, Tv & phone was BROKEN DIDNT WORK AT ALL, When I went to the front desk they was Extremely RUDE! Wild Cat’s running around fighting everywhere, Not a GOOD EXPERIENCE AT ALL!
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

Cindy

Disliked: Cleanliness, amenities, property conditions & facilities
Carpets were filthy through out hotel. Fridge, bathroom exhaust didn’t work. AC intake badly rusted. AC air ran across bed with no way to adjust. AC condenser drain came down thru a hole someone made from ceiling into bath tub that dripped all night. Internet was not password protected. Maintenance is years behind They tried to check us out one day early
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 22, 2024
Hi Cindy! We sincerely apologize for the numerous issues you encountered during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we deeply regret that we fell short of your expectations. The cleanliness concerns you mentioned regarding the carpets and the non-functional amenities are unacceptable, and we will address these matters promptly with our housekeeping and maintenance teams to ensure that necessary improvements are made. Additionally, we apologize for the inconvenience caused by the malfunctioning AC and the internet security issue. Your feedback is invaluable, and we will use it to improve our services and facilities for our guests. Regarding the attempted early check-out, we apologize for any confusion or inconvenience this may have caused. Please rest assured that we will review our procedures to prevent such occurrences in the future. We understand your frustration and disappointment, and we apologize for any inconvenience or discomfort you experienced during your stay. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We are committed to ensuring that our guests have a pleasant and enjoyable stay, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Austin

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was itchy and there were stains and residue on it, as well as graffiti on one of the chairs
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Austin! We are truly sorry to hear about the discomfort you experienced during your stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we deeply regret that we fell short of your expectations. The issues you described regarding the condition of the bed and the presence of stains and graffiti are completely unacceptable, and we sincerely apologize for any inconvenience and discomfort they may have caused you. Please know that we take incidents like this very seriously, and we will address these matters promptly with our housekeeping and maintenance teams to ensure that necessary measures are taken to prevent such occurrences in the future. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We apologize for any inconvenience or discomfort you experienced during your stay, and we understand your decision not to return. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We are committed to ensuring that our guests have a pleasant and enjoyable stay, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Melva

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and renovated but the beds box look old and dirty. They also need to fix the cockroach problem. I did encounter one. Also the tub’s water faucet didn't work in the room I was in, the water just comes straight from the shower! Imagine my surprise trying to fix the cold water while I’m in the shower lol they have nice profile picture.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Melva! We appreciate you taking the time to share your feedback with us. While we're glad to hear that you found the room clean and renovated, we sincerely apologize for the issues you encountered during your stay. It's disheartening to learn about the concerns with the condition of the beds and the presence of cockroaches in the room. Please rest assured that we take such matters seriously, and we will address them promptly with our housekeeping and pest control teams to ensure that necessary measures are taken to rectify these issues. Additionally, we apologize for the inconvenience caused by the malfunctioning water faucet in the tub. Your experience is certainly not reflective of the standard of service we strive to provide, and we will work diligently to ensure that such issues are resolved to prevent future occurrences. Thank you for bringing these matters to our attention, and we apologize for any discomfort or inconvenience they may have caused you during your stay. We value your feedback as it helps us improve our services and facilities for our guests. We hope that you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our management team. We're here to ensure that your next stay with us exceeds your expectations.

4/10 Poor

Oscar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready to receive us. There were semen stains on the bedding that covered by the outer covers in 2 locations. When requested for an appropriate ready room for occupancy - was told they were sold out and the room service folks were not available. Asked to be moved to another room that was ready, was told no. Had to go down to the front desk, then call from the room to insist some action be taken, as we had already been charged for the room. Eventually, the front did sent 2 men to change the bedding. But the experience was disgusting.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Oscar! We're deeply sorry for the distressing experience you encountered upon arrival at our hotel. Your comfort and satisfaction are our utmost priorities, and we sincerely apologize for the unacceptable condition of your room. The issues you described are completely unacceptable, and we understand the frustration and discomfort they must have caused you. Please know that we take incidents like this very seriously, and we will address this matter with our housekeeping team to ensure that proper cleaning protocols are followed to prevent such occurrences in the future. We apologize for the inconvenience you experienced in resolving the issue and for the delay in providing a suitable resolution. Your feedback is invaluable, and we will use it to improve our processes and prevent similar situations from happening again. We understand that this experience fell short of your expectations, and we apologize for any disappointment caused. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We're here to assist you in any way we can and hope to have the opportunity to regain your trust in the future.

4/10 Poor

Diana

Business traveler
Disliked: Cleanliness, property conditions & facilities
Dirty, dirty, dirty
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Diana! We're deeply sorry to hear about your disappointment with the cleanliness during your stay. Maintaining a clean and hygienic environment is paramount to us, and we sincerely apologize for falling short of your expectations. Your feedback regarding the cleanliness concerns is taken seriously, and we will address this matter immediately with our housekeeping team to ensure that our standards are met and maintained at all times. We understand the importance of a clean and comfortable stay for our guests, and we regret any inconvenience or discomfort you experienced. Please know that your feedback is valuable to us, and we will use it to improve our services and facilities. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Andrea! We're delighted to receive your perfect rating of 5 out of 5! It's fantastic to hear that you thoroughly enjoyed your stay at La Quinta Inn by Wyndham San Antonio I-35 N at Toepperwein. Your feedback inspires us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again soon.

2/10 Terrible

Cindy

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very rude. Except the cleaning crew they are very nice. I’m talking about your front desk staff they are argumentative.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Cindy! We're truly sorry to hear about your negative experience with our front desk staff. Providing exceptional service and hospitality to our guests is our top priority, and we deeply regret that you did not receive the level of courtesy and professionalism that we strive to uphold. Your feedback regarding the behavior of our front desk staff is concerning, and we take such matters very seriously. Please accept our sincerest apologies for any discomfort or frustration this may have caused you. Rest assured that we will address this issue with our front desk team to ensure that appropriate measures are taken to improve their interactions with guests. Our goal is to create a welcoming and pleasant environment for all our guests, and we apologize for falling short of this standard during your visit. We truly appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to regain your trust and provide you with a better experience in the future. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to our management team. We're here to assist you in any way we can.

4/10 Poor

Kayla

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked this hotel because on the list of amenities was that they have cribs/bassinets and when we checked in they told us they didn't have them. We did not pack ours because we thought they would have them. We spend more than half of the first day on our trip trying to find one for our baby to sleep in.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 19, 2024
Hi Kayla! We apologize sincerely for the inconvenience you experienced during your stay with us. Your comfort and convenience are of utmost importance to us, and we regret that we were unable to provide the amenity you needed for your baby. It's truly regrettable that our hotel did not have cribs or bassinets available despite being listed as an amenity. We understand how this would have caused significant inconvenience and frustration, especially when traveling with a baby. Please accept our sincerest apologies for this oversight. Your feedback is valuable to us, and we will address this issue with our team to ensure that such discrepancies are rectified to prevent similar incidents in the future. We appreciate you bringing this matter to our attention and apologize for any disruption it caused to your trip. If there's anything else we can do to assist you or if you have any further comments, please don't hesitate to reach out to our management team. We're here to assist you in any way we can and hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Unsanitary. Asked multiple times to have room cleaned. Room was filthy when i arrived. Blood on walls and recliner chare. Food left in fridge. Ceiling was leaking water. Sink didnt drain. Breaker kept going out when you turn tv on. Hallways were saturated with water. This place should be shut down
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,Our team regret the unsatisfactory experience you had during your stay with us. Your feedback is crucial, and we are addressing these issues immediately to ensure a higher standard of cleanliness and functionality in our rooms. We understand the seriousness of these concerns and are taking steps to rectify them. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part was checking in, took less than 10 min. Very easy.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Terrible

María

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service. No one went to clean our room or at least to take us new towels. They told us that in 30-45 minutes the towels were ready which they weren’t. Pool was really dirty, towels were on the floor in the same spot they were when my family and I arrived to the hotel. Staff weren’t even cleaning the breakfast area. Never again will I be staying in that hotel.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Maria,We apologize for the inconveniences you experienced during your stay. However, we take cleanliness and customer service seriously at our hotel, and your feedback is concerning as it does not align with our usual standards. We strive to ensure that all guest rooms are promptly serviced and that our amenities, including the pool area and breakfast area, are well-maintained throughout the day. Rest assured, we will address these issues with our staff to prevent similar occurrences in the future.

4/10 Poor

Joshua

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
My room had graffiti in it. Cracked bath tub, and broken ceiling in the bathroom. Place just felt super dirty. If you are not a smoker well enjoy your room smelling like smoke while people outside your room light up all day and night. I can only recommend staying here if you are desperate and need somewhere cheap.
Response from Guest Relations Specialist on Mar 16, 2024
Hi Joshua,We're truly sorry to hear about your disappointing experience at our hotel. We hold cleanliness and maintenance to high standards, and it's concerning to learn that your room fell short of expectations. We take guest comfort seriously, and while we do have designated smoking areas, we regret any inconvenience caused by smoke wafting into the rooms. Your feedback is invaluable as we continuously strive to improve, and we hope to have the opportunity to provide a more satisfying stay in the future.

4/10 Poor

Alyssa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved 2 rooms and the put us on seprate floors . Waffle mix was clogged the man didnt wanna unclogg he said just tilt it .one room was clean but tub peeling 2nd room was a mess comforters dirty black sham dirty with alot of white spots asked to get it cleaned and they didnt .they took me a cover to change out .milk for cereal kept running out utensil were not on hand a customer went n grabbed from the bk room since he heard the clerk being rude.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 15, 2024
Hi Alyssa! We apologize for the numerous issues you encountered during your stay. It's disheartening to hear about the miscommunication regarding your room arrangements and the cleanliness issues you experienced. We take your feedback seriously and will address the issues with our team to ensure that such incidents are not repeated. It's unacceptable that our staff did not promptly address your concerns about the waffle mix and the cleanliness of the rooms. Rest assured, we will investigate these matters thoroughly and take appropriate action to prevent similar situations in the future. We're truly sorry for the inconvenience and frustration you experienced during your stay. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If you decide to give us another chance in the future, please don't hesitate to reach out to our team directly so that we can ensure you have a more pleasant experience. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve.

4/10 Poor

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 15, 2024
Hi Cindy! We're genuinely sorry to hear about your disappointing experience, as reflected in your rating of 2 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is essential, and we take it seriously as we strive to improve our services. Rest assured that we'll address the issues you've raised to prevent similar occurrences in the future. We understand if you're hesitant, but we hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

6/10 Okay

David

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Hi David,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 Okay

Laura

Traveled with family and small children
Disliked: Staff & service
The bath tub was chipped all over, low water pressure, rusted stopper. Mold on the racks in the fridge. Called front desk about situation, was told had to wait till the guy came back from dinner. Then guy brought cleaning supplies and left for me to clean it. Rest of the room was clean and pently of space. Wish the bathroom was bigger though was very hard to get in and out.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Laura,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Poor

Jose

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room cleanliness wasn’t there. Not what I expect from LQ properties. So far it’s the only LQ property I won’t stay at again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Jose,We regret the inconvenience you experienced during your stay. Maintaining high cleanliness standards is paramount to us, and we're disappointed to hear that we fell short of your expectations. We assure you that we're taking immediate steps to address this issue to ensure a more pleasant experience for our guests in the future. Your feedback is invaluable, and we hope you'll consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Irene

Dirty room had to be moved to another room
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Mar 10, 2024
Hi Irene,We sincerely apologize for any inconvenience you experienced during your stay. Ensuring the utmost cleanliness and comfort for our guests is our top priority, and we regret that we fell short of this standard in your initial room. Rest assured, we have addressed this matter with our housekeeping team to prevent any recurrence. We appreciate your feedback as it helps us continually improve our services for all our valued guests.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 10, 2024
Hi Ethan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Rushikkumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations Management on Mar 8, 2024
Hi Rushikkumar! We're deeply sorry to learn that your experience fell short of expectations, as indicated by your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is invaluable in helping us improve, and we're dedicated to making the necessary changes to enhance the guest experience. We hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

2/10 Terrible

Albert

Traveled with family
No handicap room available
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 6, 2024
Hi Albert,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Rajan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 3, 2024
Hi Rajan,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Casey

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While it’s understandable that certain renovations have not occurred, the rooms and facilities lacked cleanliness
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 2, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the lack of cleanliness in our rooms and facilities. Please rest assured that we take cleanliness and maintenance very seriously, and we are actively working to address any issues and improve our standards. Your comments will be shared with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a much-improved experience. If there's anything else we can do to assist you, please don't hesitate to reach out.

4/10 Poor

Jerimiah

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 23, 2024
Hi Jerimiah! We're deeply disappointed to hear about your unsatisfactory experience, as reflected in your rating of 2 out of 5. Please accept our apologies for any shortcomings you encountered during your stay. Your feedback is important to us, and we're committed to addressing any issues you've raised to ensure that they don't recur in the future. If you're willing to provide more details about your experience, we would greatly appreciate the opportunity to make things right. We hope you'll consider giving us another chance to exceed your expectations on a future visit.

8/10 Good

Elisaul

Liked: Staff & service
Mas privacidad en las areas del hotel
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 24, 2024
Hi Elisaul! Thank you for your feedback. We appreciate your input regarding privacy in our hotel areas. We understand the importance of privacy for our guests and will take your comments into consideration as we continue to evaluate and improve our facilities and services. If there are specific areas where you feel we could enhance privacy, please feel free to let us know so we can address them accordingly. We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.

2/10 Terrible

Debbie, Alice

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay there again, there were roaches in our room, got stuck in the elevator and the breakfast offered was terrible. Really surprised and disappointed with La Quinta Hotel, shame on you!!
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 19, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.