Old Hotel, rooms need renovation!
Posted Mar 15, 2017
Arrived. Lobby was beautiful, clean. Got to room. It did look exactly like the photos given on Expedia. However, the bathroom was disgusting. The toilet looked like it was going to overflow everytime you flushed it. The floor area by the shower was dirty, bugs, hair. The bathtub had cigarette burns on the edges, I would not even step foot in it. The beds were clean, and comfortable. I felt dirty staying there. We ended up staying the first night and cancelled our second night and went somewhere else. The staff was amazing. It's not their fault the shape of the rooms are in.
Comment from Hotel Management
Mar 18, 2017 by Manager, Hotel Management
Dear Mrs. Kila :
I’ve received your review of La Quinta San Antonio - I-35 North at Toepperwein. Looks like we dropped the ball on meeting your expectations.
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn once again.