Ratings based on 1,225 Verified Reviews

3.5 out of 5
75% of guests recommend
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Stay was nice. Breakfast was always full(plenty of food) and service was great.
Comment from Hotel Management
Feb 21, 2017 by GM, Hotel Management
Thank you for your feedback Bill. It is appreciated. Your comments and concerns have been shared with our staff to help maintain and improve our operation. Hope to see you again at La Quinta.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
Pros: Hotel staff is very friendly and helpful.
Floors were dirty. Smelled musty. We were right by the maintenance and laundry and it was very loud.
Comment from Hotel Management
Feb 21, 2017 by GM, Hotel Management
Thank you taking the time to complete a review of La Quinta Lackland. We have addressed the concerns that you had during your stay with our staff to help improve our operation. Thanks again for staying with us.
2 out of 5
by A verified traveler from Orlando

Close to Lackland AFB but stay somewhere else

Posted Feb 20, 2017
Pros: Close to base
Cons: Food, pretty much everything else
Location: Connivence stores, fast food near by
Close to Lackland AFB but for $100 per night I expect something much nicer. Breakfast was instant coffee, juice, pancake machine, muffins and bananas. I would expect better food for the prices. Rooms were OK, bugs in bathroom. Tiny shower with 1 throw away soap bar and a throw away shampoo conditioner combo. Overall this is a $70 hotel that you pay $100 for.
Comment from Hotel Management
Feb 21, 2017 by GM, Hotel Management
Thank you for taking the time to complete a review of La Quinta Lackland. Your comments and concerns have been shared with our staff to help improve our operation. Hope to see you soon.
3 out of 5
Recommended
for Families
by A verified traveler

Review of stay at LaQuinta Lackland

Posted Feb 20, 2017
Pros: Continental breakfast was nice. Housekeeping left plenty of linens and were friendly.
Cons: Facility
Location: Perfect location for Lackland AFB. Only 11 minutes to downtown/River Walk, many family oriented facilities and attractions nearby.
Room was disappointing, door did not seal around letting in light and draft. Water running down wall from above. Heard strange sounds of water every day but saw water running down wall with paint bubbling day of check out. Reported to desk. Noticed water under running out from under sink night before check out. Reported to desk. Noisy.
Comment from Hotel Management
Feb 21, 2017 by GM, Hotel Management
Thank you for your feedback. Your concerns and your comments have been addressed and are currently being taken care of. Our guests experiences should be enjoyable and we look forward to showing you that we care. Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Prairie du Rocher, IL

Front Desk

Posted Feb 20, 2017
Pros: Front Desk Staff and Security
Cons: Having a vending machine with snacks
Location: Location is right outside of Lackland AFB. Great hotel to stay in for graduation.
I just wanted to say that Nicole at the Front Desk was a pleasure. She answered all of my questions and requests in a timely manner.
Comment from Hotel Management
Feb 21, 2017 by GM, Hotel Management
Thank you for your feedback. It is appreciated. We look forward to showing you we care about our guests experiences. Nicole will be glad to hear that you appreciated her service to you. Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice place

Posted Feb 13, 2017
Pros: Stuff was very pleasant and accommodating.
It was OK to stay for a couple nights. Rather clean with very small bathroom. Only fast food restaurants around.
Comment from Hotel Management
Feb 14, 2017 by GM, Hotel Management
Thank you for taking the time to give us your feedback. It is important to us. We hope to see you again here at La Quinta soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

The closest hotel to the Luke Blvd Gate

Posted Feb 8, 2017
This is the closest hotel to the Luke Blvd gate of Lackland AFB.
Comment from Hotel Management
Feb 19, 2017 by GM, Hotel Management
Thank you for your review of La Quinta Lackland Proud AF Mom! We are glad that you enjoyed your stay and hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Medina, Ohio

Bargain stay at the right place and location

Posted Feb 7, 2017
Pros: great staff, close to our visit
Cons: a bathroom fan, steam clean the carpeting as it holds old cigarette smells
Location: Lackland AFB, highway, restaurants. Easy to get wherever we needed to and get back to.
5 adults (ages 14 thru 54) in one room filled two doubles and a roll-out bed. The desk staff was just the best, the gal that (literally) ran a plunger to our door (ahem...) was gracious and kindly waited to take it back down to maintenance after hours. It was cleaned, beds made, and extra towels delivered when we asked. No bathroom fan left things steamy but fine. So close to Lackland Air Force Base and the highway plus a nice array of restaurants and convenience stores made it a good 'base' for the week's visit. In hind sight I would have reserved two rooms but, if it was the two of us, it'd be just fine. Thanks, LaQuinta.
Comment from Hotel Management
Feb 7, 2017 by GM, Hotel Management
Thank you for your feedback. I have reviewed your comments and concerns with our staff to help maintain and improve our service. Hope to see you again soon at La Quinta.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok, convenient to Lackland AFB

Posted Feb 6, 2017
Rooms and property could use some updating. Sidewalks cracked all over, pool didn't appeal.
Comment from Hotel Management
Feb 6, 2017 by GM, Hotel Management
Thank you for your feedback. I have reviewed your comments and look forward to showing you we care. Hope to see you again soon.
3 out of 5
by A verified traveler

Posted Feb 4, 2017
The room was not that clean. It was not as nice as it was shown on the website. The breakfast was not good at all.
Comment from Hotel Management
Feb 6, 2017 by GM, Hotel Management
Thank you for taking the time to complete a review of La Quinta Lackland. Your concerns have been addressed with our staff to help improve our operation.