Exterior

Reviews of La Quinta Inn by Wyndham San Antonio Vance Jackson

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 260 out of 1000 reviews" "
Rating 8 - Good. 205 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 142 out of 1000 reviews" "
Rating 2 - Terrible. 214 out of 1000 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shannon

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The people were very unfriendly unprofessional couldn't understand them they barely spoke English I got charged One Price somebody else walked in they got charged another price it was ridiculous I'll never stay there again
Stayed 3 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Shannon,We are sorry to hear about your experience and appreciate your feedback. Our team strives to provide excellent service to all guests. We encourage guests to reach out to management directly with any concerns so we can address them promptly and ensure a pleasant stay for all.

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with great staff
Stayed 3 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Geraldo,We are thrilled to hear that you enjoyed your stay with us and found our staff to be exceptional. Your kind words are truly appreciated. Thank you for choosing our property for your accommodations.

2/10 Terrible

EDWIN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin a list of many items: The “Hotel”, looked unkempt. Overgrown weeds, old, dingy place. Room has hole in wall. I was afraid a rat may come out at any moment. The floor was damaged in several spots where snags tripped me and I could have fallen. Bottom of bathroom door has water damage. Coffee maker had dry white water residue. I did not dare make any coffee there. Very poorly located mirror on a side wall which has a table in front making it impossible to use without having to move the table. Noticed over the course of our stay, that some people looked like homeless people living there in the other rooms. We felt uncomfortable and unsafe staying there. I don’t believe a hotel such as this should be available on your website for tourists to be able to book. This was definitely the worst place we have ever stayed in. We are extremely disappointed.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello EDWIN, We apologize for the inconvenience you experienced during your stay. We have noted your concerns and will address them with our team to ensure a better experience for our guests in the future. Your feedback is valued as we strive to improve our services continually.

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was run down! But I like the Texas shaped waffles.
Stayed 5 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Chris, We appreciate your feedback about our property and are glad you enjoyed the Texas shaped waffles. Your comments will help us improve our services for future guests.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like Check in at 3.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Laura,We understand your concern regarding the check-in time and apologize for any inconvenience caused. We recommend guests contact our management directly with any preferences or special requests to enhance their stay experience. Thank you for sharing your feedback with us.

4/10 Poor

Alison

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoking on property, but first night we had air con off as it was pumping in the smell of weed. Towels that were clean, were stained. Cleanliness in bathroom was not good, there was hair in the corner and the back of the toilet had obviously not been cleaned for at least a couple of stays. Definitely wouldnt go back.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Alison,We appreciate you taking the time to share your feedback with us. Your comments about the cleanliness of the room have been noted and will be passed on to the relevant teams for review. We value all guest comments to help us improve our services for future visitors. Thank you again for sharing your experience with us.

6/10 Okay

Albina

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
For the cost, I have stayed in better. It was just for one night so it was convenient to go and come from where I needed.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Albina,We appreciate you choosing our hotel for your recent stay. We strive to offer convenience and value to all our guests. Your feedback is valuable for our continuous improvement. Feel free to reach out to our management team for further assistance or suggestions.

4/10 Poor

Naipei, arcadia

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is not a La Quinta Inn, totally different from regular La Quinta inn I had before. First time and will not stay there anymore.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Naipei, We are sorry to hear that your recent stay did not meet your expectations. Your feedback is valuable to us, and we will share your comments with our team for improvement. If you have any further concerns, please reach out to our management directly. Thank you for sharing your experience with us.

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Joan, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had so we can address them promptly.

10/10 Excellent

Flora

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Flora,Thank you for sharing your 5 star rating and is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Gilberto

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Gilberto,We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us so we can address them appropriately.

8/10 Good

Gabrielle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet even though the area isnt the best. Close to downtown and to Fiesta texas, i would stay again. Staff was nice.
Stayed 2 nights in Mar 2024
Response from Jay Patel on Mar 15, 2024
Thank you for staying with us come back see you soon

4/10 Poor

B. K.

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t even get enough clean towels and washcloths! I was there for 4 days with my 3 kids and I had to beg for them to give me any towels after check in.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello B. K., We're sorry to hear about your experience with the towels. Guest satisfaction is a top priority for us, and we'll address this with our team to ensure better service in the future. Feel free to reach out to our management for further assistance with your concerns.

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was roaches in our room, and a dusty hairball. As soon as we got there, we left so I requested a refund which I’m still waiting for.
Response from Manager on Mar 13, 2024
Hello Melissa, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Response from Manager on Mar 9, 2024
Hello Geraldo,We are pleased to hear that you found our hotel to be a good place. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Asenett

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Shower water was brown at first
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Asenett,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with the shower water. Our maintenance team has been notified to investigate the issue to ensure it does not reoccur. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Carey

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this place
Stayed 3 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Carey, Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We value all feedback as it helps us improve our services. If there's anything specific you would like to discuss with our management team, please don't hesitate to reach out to them directly. We appreciate your time and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like cigarette smoke when we turned air conditioning on
Stayed 2 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Joseph, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered. We take guest feedback seriously and will look into the matter to ensure future guests do not have a similar experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Celia

Business traveler, Traveled with family
Disliked: Amenities
When I arrived and saw it was a motel rather than a hotel I asked if I could cancel my reservation but was told no so I had no choice. The room was not what was shown as an example of what to expect. The mattresses were lumpy and slid off the box spring. The towels were stained and no longer white and they had a stale smell. The shower didn’t have where to put shampoo and soap so I had to put it on a towel outside on the floor. The water drained very , very slowly so I had to step out with my feet covered in dirty water. The parking lot was filthy. I carried my suitcase rather than roll it to the car.
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Celia,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your input regarding the room and amenities. We strive to provide accurate representations of our accommodations. We will share your comments with our team for further improvement. Should you have any other concerns, please feel free to reach out to our management directly.

4/10 Poor

CRAIG

Business traveler
Disliked: Cleanliness, property conditions & facilities
This hotel needs some improvements
Stayed for 2 nights, the first room we were in smelled horrible, like cigarettes, and the hotel is a “non-smoking hotel.” They moved us to a new room, however, it would always take 7 to 8 attempts to open the door with the key card. The door lock system needs to be repaired. The bathroom door would not close because there was no latch on the door frame. Also, we struggled with the air quality because when we turned the fan on, it smelt like a clogged dusty filter. The breakfast was the worst La Quinta breakfast we’ve had. We love La Quinta, but this one really needs some improvements. Of course, it was a low price so, I guess you get what you pay for, right?
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello CRAIG, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing these concerns to our attention and we will address them with the appropriate departments for resolution. We strive to provide a comfortable and enjoyable stay for all our guests, and we apologize if we fell short of your expectations. We appreciate your loyalty to La Quinta and hope to have the opportunity to welcome you back for an improved experience in the future.

4/10 Poor

Chaqueena

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Chaqueena, We regret to hear that your experience at our hotel did not meet your expectations. We encourage you to kindly reach out to our hotel directly so we may address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future.

4/10 Poor

Sisi

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
property is dirty, the shower head is leaking, some area r dusty. Breakfast has limited options, no access to water, coffee machine is unclean. Parking garage does not feel safe. Some staffs are lack of knowleadge n not oriented. Hotel is more family business style, so limited service.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Sisi, Thank you for taking the time to share your feedback with us. We apologize if you encountered any cleanliness issues during your stay. We appreciate you bringing the leaking shower head and dusty areas to our attention, and we will address these concerns with our housekeeping team. In regards to breakfast options, we understand your disappointment and will take your comments into consideration for future improvements. We apologize for any inconvenience caused by the lack of access to water and cleanliness of the coffee machine. Regarding safety, we take all necessary precautions to ensure a secure environment for our guests. We apologize if you felt otherwise. We appreciate your feedback about our staff and will use this as an opportunity for further training and development. We appreciate your understanding of our limited service as a family business. We value your comments and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Nancy

Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Nancy, We appreciate you taking the time to share your experience at our hotel. If there is anything specific you would like to bring to our attention, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Charles

Disliked: Cleanliness
In need of maintenance. Breakfast was lacking at best.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Charles, Thank you for sharing your feedback with us. We apologize if the maintenance fell short of your expectations. We appreciate your input to help us improve our hotel. We're sorry to hear that you found the breakfast lacking, and we will take note of your comments to enhance our dining experience. We hope to welcome you back in the future for a better stay.

2/10 Terrible

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Steven, We are sorry to hear that you did not have a satisfactory experience during your stay. We would appreciate it if you could reach out to us directly to provide more details about the issues you encountered so that we can address them appropriately. We value your feedback and would like to make it right.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Nora,We're thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and it's rewarding to know that we met your expectations. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon for another memorable stay. Safe travels!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Robert,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a fantastic experience with us. We strive to provide top-notch service and amenities to all of our guests, and it is rewarding to know that we succeeded in exceeding your expectations. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

4/10 Poor

thirtharaju hanchoor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms are not clean, please give more focus on hygiene.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello thirtharaju hanchoor, Thank you for providing feedback on the cleanliness of our rooms. We sincerely apologize for any inconvenience this may have caused during your stay. We appreciate your input and will share it with our housekeeping team to ensure that appropriate measures are taken to maintain high standards of cleanliness.

2/10 Terrible

Nagesh

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Nagesh,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and encourage you to reach out to our hotel directly so that we can address your concerns and make improvements. Thank you for choosing our hotel, we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very pleasant stay not bad and not expensive
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Pedro,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a pleasant experience with us. Should you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Megan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was disgusting. There were dead roaches on the ceiling, the door would not lock from the inside, the radiator smelled like urine when it came on, the toilet was not cleaned prior to our stay (urine and hair all over seat), there were yellow stains and hair in the bed and it was just generally filthy and seemed unsafe. People were lingering outside. We couldn’t figure out how to get into the door and it seemed like it had been broken into. The staff called me prior to me coming to find out how long until I was going to be there. I’ve never had a hotel do this before. When we spoke with the worker, he seemed hesitant to come in and we discussed the door and he just says, “ok so we are good now?” And was getting ready to leave but we had him come in and all he said was “I’ll talk to my manager in the morning.” They said there were no other rooms available and did not offer to have the room cleaned. We decided to power through as it would only be a night and it was late. When we took a shower the water pressure was very poor and the radiator smelled terrible like a urine smell once we turned it on for the night. I took pictures and videos but I’m not sure how to upload them. Do not recommend this place at all. Lesson learned: you get what you pay for.
Response from Manager on Dec 30, 2023
Hello Megan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello R,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a fantastic experience with us. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations. We hope to welcome you back again soon for another excellent stay.

10/10 Excellent

R

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager She took her time to show us all about san antonio rooms were very clean staff is friendly i have stayed in the most expensive hotels in the country.. but the service at this Vance Jackson location was superb
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello R,Thank you for taking the time to leave us your feedback. We are thrilled to hear that you had a positive experience at our Vance Jackson location. Our staff takes pride in providing exceptional service and maintaining clean rooms for our guests. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff makes u feel at home and all towels and sheets white and clean
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello R,Thank you for your positive feedback on our friendly staff and the cleanliness of our towels and sheets. It's our goal to create a welcoming environment for all our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

8/10 Good

Apekshya

Liked: Staff & service, property conditions & facilities
Liked this hotel. I felt the floors were not super clean and there was no carpet. The restroom was okay though. The staff was super helpful.
Response from Manager on Nov 26, 2023
Hello Apekshya,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback on our helpful staff. We apologize if the cleanliness didn't meet your expectations, and we will address this with our housekeeping team. We value your feedback and hope to welcome you back in the future for an improved experience.

6/10 Okay

Vadim

Traveled with partner
Disliked: Amenities
I’ve been to La Quinta before in Houston and this location wasn’t what I expected at all. It seems this location has nothing to do with La Quinta brand, more like a ghetto motel to bring cheap prostitutes to.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 26, 2023
Hello Vadim,Thank you for your feedback. We're sorry to hear that your recent stay did not meet your expectations. At our hotel, we prioritize providing a safe and comfortable environment for all our guests. If you have any specific concerns or incidents to report, please feel free to contact our management team, who will be happy to assist you further.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Great beds and soft pillows
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Jesus,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found our beds comfortable and enjoyed our soft pillows. We strive to provide a comfortable and relaxing experience for all our guests. We appreciate your feedback and hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Juan,Dear guest, thank you for taking the time to share your experience. We appreciate your positive feedback and are thrilled that you had such an incredible stay with us. We strive to provide excellent service and are delighted to have exceeded your expectations. Your kind words mean a lot to us, and we hope to welcome you back again soon.

2/10 Terrible

Roxana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Roxana, Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your input and will use it to improve our services. Please do not hesitate to contact our management team directly to further discuss your concerns.

6/10 Okay

Stephanie

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Stephanie, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We appreciate your comments and will use them to improve our services. Please feel free to contact our management team directly so they can address your concerns personally. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Jonah

Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Jonah, Thank you for sharing your feedback with us. We regret to hear that your stay fell short of your expectations. We would appreciate the opportunity to address your concerns directly, so please feel free to contact our management team.

4/10 Poor

Johanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The cleaning was very good, I stayed for a week and I have no complaints about noise or cleanliness, the man on duty at night was friendly and helpful with a smile 👏 It hurts the manager who is rude in giving answers and ways to resolve doubts, bad experience with her and she doesn't even let me talk, I'm still waiting for my deposit🙏 refund and I do not ask for an apology for this page, I only ask that the attitude towards clients change👍
Response from Manager on Nov 1, 2023
Hello Johanna, Thank you for your kind words about our cleaning services and the friendly night staff. We apologize for any inconvenience you experienced with the manager. We appreciate your feedback and will address this matter internally to ensure a more pleasant experience for future guests. Regarding your deposit refund, we kindly ask you to contact our management team directly, as they will be able to assist you further.

6/10 Okay

Philip

Liked: Staff & service
Disliked: Amenities
The property was convenient and inexpensive. But there was no hot water in the am. No ice machine and tv remote would not turn volume up or down.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Philip, Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience you experienced with the hot water in the morning and the issues with the ice machine and TV remote. Your feedback is valuable to us and will be shared with our team for improvement. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 31, 2023
Hello Ricky,Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you may have experienced during your stay. We strive to provide a pleasant and enjoyable experience for all our guests and regret if we fell short of meeting your expectations. We encourage you to contact our management team directly so they can address your concerns and take appropriate actions moving forward.

6/10 Okay

Esmeralda

Traveled with family
Liked: Cleanliness, room comfort
It was fine for one night but I would not book it again it I didn’t feel safe with my family it was looking run down but the rooms were clean but the outside just didn’t feel safe. No real big issues but I would not book it again
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Esmeralda,We apologize for any concerns you had regarding the safety of our hotel. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing to stay with us.

8/10 Good

sharan

Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello sharan,Thank you for your rating! We're glad to hear you had an excellent experience at our hotel. We hope to welcome you back soon!

8/10 Good

Valeria

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Valeria,Thank you for your review! We appreciate your positive feedback and hope to welcome you back soon. #CustomerSatisfaction

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Good Comfortable Stay
The property is central to everything I needed to do while in San Antonio.Room was comfortable, but seldom used the television because of limited options and volume lock. The common areas, including lobby, breakfast area, and areas immediately leaving the lobby are in need of a serious update. This should be a priority, because it will set the tone for your expectations of the property. Shower fixtures were very unwelcoming, as the water spout was not secured to wall. Overall cleanliness and appearance on the property was lower than I expected for my one week stay. A groundsmen is needed. Staff was very warm and immediately took care of my requests.
Stayed 7 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Kevin,Thank you for your feedback. We apologize for any inconvenience you experienced with the television and shower fixtures. We appreciate your comments regarding the common areas and cleanliness. Your input will be shared with our team for improvements. We are pleased to hear that our staff were quick to address the issues.

8/10 Good

Julio César

Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Julio CÃsar,Thank you for your feedback! We appreciate your positive review and are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back again soon!

10/10 Excellent

Donna

Business traveler, Traveled with family
Desk personnel was very friendly
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hi Donna,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!