Front of property

Reviews of La Quinta Inn & Suites by Wyndham San Antonio Medical Ctr NW

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1621 out of 2954 reviews" "
Rating 8 - Good. 757 out of 2954 reviews" "
Rating 6 - Okay. 298 out of 2954 reviews" "
Rating 4 - Poor. 147 out of 2954 reviews" "
Rating 2 - Terrible. 131 out of 2954 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Martin Roberto Angeles

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was unfortunate to return and find a hotel in decay, there was a robbery with broken windows on 12 cars during the early hours of my arrival. We started by cleaning the rooms: they had just assigned us the rooms and they were not clean (we arrived at 9pm), I made the payment and reserved the rooms more than a month in advance asking to be assigned a room for people in wheelchairs (without a bathtub) and the other room adjacent to this one, since we had to monitor the greeting every 2 hours to a person who travels with us and they gave us separate rooms, with a bathtub and on another floor. The icing on the cake was finding bed bugs in the room: infested and we were already bitten. I will never stay at a Quinta Inn again in my life. CHECK THE MATTRESSES IF YOU DECIDE TO STAY HERE
Stayed 7 nights in Apr 2024
Response from Nancy on Apr 24, 2024
On behalf of the whole team, please accept our apologies for the disappointing stay you had. We regret the issues you encountered.

6/10 Okay

Delia

Liked: Cleanliness, amenities, property conditions & facilities
Clerk really had trouble finding my reservation. I thought I made the reservation for possible stay of second day, but was told had to wait until morning to see if could stay in same room. My sister is very ill in Methodist Hospital and I really need the extra day.
Stayed 1 night in Apr 2024
Response from Nancy on Apr 24, 2024
Thank you for being our guest, Delia. We sincerely regret your experience wasn't completely to your satisfaction. We hope you will return so that we have an opportunity to provide you with a better experience.

8/10 Good

Sonya

Traveled with partner
Property is aging. A/C unit not working well in our room. Quiet. Safe. Good location.
Stayed 4 nights in Apr 2024
Response from Nancy on Apr 23, 2024
Thank you for your review, Sonya. Your comments will be shared with the team. We hope to see you again soon!

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Left because a flea was in my scrambled eggs…air cooler did not work well…elevator was dirty..walls looked very dated in coloring, etc….did not look like a modern hotel like some others in the area….lady at front desk did seem to be too concerned when I left because of the flea…
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 23, 2024
Thank you for taking the time to share your feedback, Robert. We apologize for the issue you have encountered in the breakfast area and have shared this feedback with the appropriate department.

8/10 Good

LOUIS

Traveled with partner
Liked: Cleanliness, amenities
The hotel is ok. I think it’s old and needs repairs done and the tub needs to replaced. The bed was comfortable and air conditioning worked well.For the price it was good.
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 23, 2024
Thank you for taking the time to rate us. We look forward to seeing you again soon. Have a great day!

10/10 Excellent

Shyanne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is nice and clean! Employees are always so nice. Breakfast included is great! Different breakfast options each day we stayed. This is our go to hotel in San Antonio
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 22, 2024
It's great to know you had a positive experience at La Quinta San Antonio Medical Center, Shyanne. We aim to provide excellent service and comfort for our guests, and we're delighted your stay reflected that. We appreciate your feedback and eagerly look forward to your next visit.

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great. It was convenient for our needs, easy to find. It seems to be an older property, could use some attention, but very nice. Would definately stay there again.
Stayed 1 night in Apr 2024
Response from Nancy on Apr 22, 2024
Thank you for letting us know about your recent stay at our hotel. We appreciate and value your feedback and will share it with our team, Neil. Your feedback will encourage all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Delia

Liked: Cleanliness, amenities, property conditions & facilities
Location convenient to medical center
Stayed 1 night in Apr 2024
Response from Nancy on Apr 22, 2024
Thank you for rating your stay at La Quinta San Antonio Medical Center NW, Delia. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy on Apr 22, 2024
Thank you for your 5-star rating! We are happy you loved your stay. We hope to see you again soon, Melissa.

10/10 Excellent

alexa

Business traveler, Traveled with family
Liked: Cleanliness
Limited parking, pullout bed was old
Stayed 1 night in Apr 2024
Response from Nancy on Apr 22, 2024
Thank you, Alexa for posting your feedback. Your comments will be shared with the team. We hope to see you again.

4/10 Poor

Patrick

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy on Apr 22, 2024
Thank you very much for your rating! We are always striving to improve, so if you were willing to share more about your experience, I would be very grateful. We hope that you will give us another opportunity in the future to exceed your expectations. Thank you.

10/10 Excellent

Raphael T

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 19, 2024
Thanks for the feedback, Raphael. We are so excited you enjoyed your stay and look forward to seeing you again.

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Did not inform about or acknowledge Expedia voucher per room. Stated they were not informed by you. Didn’t realize I’d have to work so hard to get it.
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 17, 2024
We're sorry that your recent experience did not meet your expectations, Maria. Sometimes, the notifications from Expedia do not come through correctly and it does cause confusion at check-in. We hope you'll give us another try.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 17, 2024
Thank you for your 5-star rating! We are happy you loved your stay. We hope to see you again soon, Lisa.

10/10 Excellent

Ramon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Customer Service & Very Clean
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 15, 2024
Thank you for your feedback. We are very happy to read that you enjoyed your stay, Ramon. We hope to see you again soon.

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Like staff at check in - she was super friendly and efficient! :-)
Stayed 1 night in Apr 2024
Response from Nancy on Apr 15, 2024
We are delighted to read the review of your stay. It was our pleasure to host you, and we hope to see you again whenever you return to our exciting area, Jean.

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and nice hotel to stay with family and my family love the breakfast
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 15, 2024
Thank you for rating your stay at La Quinta San Antonio Medical Center NW, Luz. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very kind. Enjoyed free breakfast too. Some items were biscuits and gravy, fried eggs, scrambled eggs, cereal, baked goods area, and waffles. Every day is different. Only thing that I didn't enjoy was that there wasn't much walkable places (15 minute radius) around the hotel, but that's not something the hotel is in control of.
Stayed 4 nights in Apr 2024
Response from Nancy on Apr 15, 2024
Thank you for your recent visit and excellent review. We are really delighted to hear about your experience, as we strive to make every guest's visit memorable, Alfred. Thank you so much for choosing our hotel. We hope to have the opportunity to serve you again soon.

8/10 Good

Momar

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nancy on Apr 15, 2024
Thank you for taking the time to rate us, Momar. We look forward to seeing you again soon. Have a great day!

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Great and accommodating front desk staff at check in. Clean and efficient fitness center. Very comfortable and quiet room. Couldn’t be happier.
Stayed 1 night in Apr 2024
Response from Nancy on Apr 10, 2024
Thank you for your feedback, Stephen. We are very happy to read that you enjoyed your stay and appreciate you. We hope to see you again soon.

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff. Very courteous and attentive. Rooms very clean and extremely quiet. Just a great place to stay.
Stayed 1 night in Apr 2024
Response from Nancy on Apr 10, 2024
Thank you for your 5-star rating and kind words, Charles! We are happy you loved your stay. We hope to see you again soon.

8/10 Good

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice sized rooms and excellent breakfast. Definitely a nice place to stay.
Stayed 2 nights in Apr 2024
Response from Nancy on Apr 9, 2024
Thank you so much for your review of the La Quinta San Antonio Medical Center NW! We appreciate your kind words, Deborah. Thanks for choosing us. We look forward to welcoming you back soon.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities
I really enjoyed my stay this property. The customer service and staff were very nice. It was very clean and quiet. It was a wonderful stay. I really enjoyed it. The swimming pool was extremely cold and unpleasant. But other than that, it was OK. Nice and clean. It is within a walkable distance from stores and such. It’s just the walk across a really busy bridge and highway that makes it a little unpleasant. No sidewalks the majority of the way. I also requested from the front desk, a small tube of toothpaste as my daughter who went to visit a friend took ours with her. So I just wanted to see if they had one at the front desk until I went to the store. They said because they sell toothbrushes and toothpaste they don’t offer anything like that. They had none for sale at the time. So they don’t even offer anything like that for their guests behind the desk as maybe just complementary if their guest is in a situation. Other than that, it was a great place to be. I highly recommend it.
Stayed 3 nights in Apr 2024
Response from Nancy on Apr 9, 2024
Thank you for letting us know about your recent stay at our hotel. We appreciate and value your feedback and will share it with our team. Your feedback will encourage all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests, Rebecca. It is always a pleasure to receive positive feedback and we appreciate the constructive critique as well. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet and safe
Stayed 1 night in Apr 2024
Response from Nancy on Apr 9, 2024
Thank you for your feedback. We are very happy to read that you enjoyed your stay, William. We hope to see you again soon.

10/10 Excellent

BRYAN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the ease of checking in. Only $1 deposit. Great breakfast!
Stayed 1 night in Apr 2024
Response from Nancy on Apr 9, 2024
It's great to know you had a positive experience at La Quinta San Antonio Medical Center,Bryan. We aim to provide excellent service and comfort for our guests, and we're delighted your stay reflected that. We appreciate your feedback and eagerly look forward to your next visit.

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities
Very comfortable beds, which is No. 1 for me in a hotel. The free breakfast was good and my friend liked the fact that there were daily changes. My friend also asked for a number of things to be printed -- her boarding pass, some email, etc., and she said the front desk was very helpful.
Stayed 5 nights in Mar 2024
Response from Nancy on Apr 9, 2024
Thank you for your recent stay with us and for all the kind words, Victoria. We are so pleased that we could deliver a great experience. We look forward to welcoming you back the next time you are in San Antonio.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

8/10 Good

maria j

Liked: Cleanliness, property conditions & facilities
Property was clean, family friendly lots of restaurants near by
Stayed 5 nights in Mar 2024
Response from Nancy on Apr 2, 2024
Thank you for your recent stay with us, Maria, and for all the kind words. We are so pleased that we could deliver a great experience. We look forward to welcoming you back the next time you are in San Antonio.

6/10 Okay

Lory, Garland

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy on Apr 22, 2024
We noticed that your recent experience didn't meet your expectations. While we don't have specifics regarding your stay, we understand that we have areas where improvements are necessary. Rest assured, we are committed to continuously enhancing our offerings and services. We hope for the opportunity to better serve you in the future, Lory.

6/10 Okay

Jaime

Stayed 3 nights in Mar 2024
Response from Nancy on Apr 22, 2024
Thank you for the feedback, Jaime.

8/10 Good

Bertha Lee

Traveled with group
Liked: Amenities, property conditions & facilities
Tucked away, quiet; nit far from downtown area
Stayed 4 nights in Mar 2024
Response from Nancy on Apr 1, 2024
We are delighted to read the review of your stay. It was our pleasure to host you, Bertha Lee, and we hope to see you again whenever you return to our exciting area.

4/10 Poor

Minely

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Breakfast was good I’ll give them that. You get what you paid for. The AC smelled like mold, there was almost no hot water, the hair dryer would begin to let smoke out when used for a while, I called for clean towels, but nobody came. It’s a cheap hotel so it’s alright for a weekend to just sleep in, but it shouldn’t be a first choice. I wouldn’t book here again. Not the best
Stayed 2 nights in Mar 2024
Response from Nancy on Apr 1, 2024
Thank you for being our guest, Minely. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.

8/10 Good

Theresa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
the property was very pretty and the lobby was beautiful. The parking was awful and the plug was missing from the bathtub. We called down for another one and it wasn't brought up until 10:40pm with a loud knock at the door after we were asleep. We called at 8:15 pm to get one.
Stayed 1 night in Mar 2024
Response from Nancy on Mar 29, 2024
Thank you for evaluating your stay, Theresa. Please accept our apologies for the inconvenience you had in the parking lot and with the tub. We regret that we did not accommodate your request on a timely basis. We will share your comments with our team so we can work to improve the area you brought to our attention. We hope to have an opportunity in the future to provide you with a much better stay.

8/10 Good

William, Albemarle

Stayed 2 nights in Mar 2024
Response from Nancy on Apr 17, 2024
Thank you for taking the time to rate us, William. We look forward to seeing you again soon. Have a great day!

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Asked for new linens and towels at around 9:30 AM and was told they would bring them. I asked again around 2:00, at 3:00 I was forced to get the towels myself so that we could shower. I expected the bedding to be complete after returning from the evening out and yet still none. The night clerk then gave us two sheets, said they were out of comforters. When confronted about the issues the morning clerk just said “oh yeah I remember.” Worst possible service, will never be staying here again nor will anyone I know.
Stayed 2 nights in Mar 2024
Response from Nancy on Mar 25, 2024
Thank you for posting your feedback and please accept our sincere apologies. We take all comments we receive from our guests very seriously. It helps us to improve the guest experience at our property. Again, please accept our apologies for the inconvenience you experienced.

8/10 Good

Jordyn

Stayed 4 nights in Mar 2024
Response from Nancy on Mar 27, 2024
Thanks for the feedback. We are so excited you enjoyed your stay and look forward to seeing you again, Jordyn.

8/10 Good

Miki

Traveled with family and small children
Liked: Amenities
Not the cleanest. Older hotel. Bathtub was scummy but not disgusting. AC had a stale humidity oder. Overall it was a 3 out of 5. Wouldn't stay here again but it was good enough for one night.
Stayed 1 night in Mar 2024
Response from Nancy on Mar 25, 2024
Thank you for being our guest, Miki. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.

10/10 Excellent

Gilbert

Liked: Cleanliness, property conditions & facilities
Everything looked good.
Stayed 1 night in Mar 2024
Response from Nancy on Mar 25, 2024
Thank you for your 5-star rating! We are happy you loved your stay. We hope to see you again soon, Gilbert.

8/10 Good

Coriene

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was good for what was needed for. Clean and staff was friendly. Close to the hospital we had all our appointments at. Will be staying there again
Stayed 2 nights in Mar 2024
Response from Nancy on Mar 25, 2024
Thank you for your recent stay with us, Coriene and for all the kind words. We are so pleased that we could deliver a great experience. We look forward to welcoming you back the next time you are in San Antonio.

2/10 Terrible

Samantha

Stayed 2 nights in Mar 2024
Response from Nancy on Mar 25, 2024
We noticed that your recent experience didn't meet your expectations, Samantha. While we don't have specifics regarding your stay, we understand that we have areas where improvements are necessary. Rest assured, we are committed to continuously enhancing our offerings and services. We hope for the opportunity to better serve you in the future.

2/10 Terrible

fred

Disliked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 5 nights in Mar 2024
Response from Nancy on Mar 22, 2024
Thank you for being our guest, Fred. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.

10/10 Excellent

Carol

Traveled with partner
It’s a beautiful hotel, in a lovely area but…the bathroom door has dirt on the backside, hair on the towels, and the ‘baseboards’ by the toilet could grow plants. I know, maybe not everyone’s priority but it is mine. If you miss these glaring things what else is not done.
Stayed 1 night in Mar 2024
Response from Nancy on Mar 21, 2024
Thank you for letting us know about your recent stay at our hotel, Carol. We appreciate and value your feedback and will share it with our team. Your feedback will help us improve the quality of our services to provide an exceptional experience for our guests.

8/10 Good

Charles Renell

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy on Mar 21, 2024
Thank you for the review of your stay, Charles Renell. We look forward to your next one.

6/10 Okay

Smith Davis

Traveled with family and small children
Disliked: Amenities
water flow in the shower was very low. bathroom need up grade.
Stayed 3 nights in Mar 2024
Response from Nancy on Mar 21, 2024
Thank you for being our guest, Smith Davis. We sincerely regret your experience wasn't completely to your satisfaction. We hope you will return so that we have an opportunity to provide you with a better experience.

10/10 Excellent

Evangelina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy on Mar 19, 2024
Thank you for your 5-star rating, Evangelina! We are happy you loved your stay. We hope to see you again soon.

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and an excellent breakfast.
Stayed 3 nights in Mar 2024
Response from Nancy on Mar 18, 2024
Thank you for rating your stay at La Quinta San Antonio Medical Center NW. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon, Peter.

10/10 Excellent

Lorena, Houston

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Need better service for the room service
Stayed 2 nights in Mar 2024
Response from Nancy on Mar 18, 2024
Thank you for your feedback, Lorena. Your comments will be shared with the team. We hope you come back to see us again.

6/10 Okay

Falgun

Stayed 1 night in Mar 2024
Response from Nancy on Mar 18, 2024
Thank you for posting your feedback, Falgun. We hope to see you again.

8/10 Good

Charnette

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay and breakfast. I didn't like that you had to request for daily trash removal. No one came to make the bed if stay 2days. Also I had to ask twice to remove the trash and for fresh towels.
Stayed 2 nights in Mar 2024
Response from Nancy on Mar 15, 2024
Thank you for being our guest. We appreciate your king words, Charnette, but we sincerely regret your experience wasn't completely to your satisfaction. We hope you will return so that we have an opportunity to provide you with a better experience.

8/10 Good

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
This is the 3rd time I’ve stayed at this location. It is very nice for the price. I would give it a higher rating if the beds were better. They aren’t terrible, just a little too soft. They provide dove bar soap and Dove shampoo, but no conditioner or lotion. Breakfast is both hot and cold options such as eggs, sausage, waffles and cereals. The staff is always nice and helpful.
Stayed 2 nights in Mar 2024
Response from Nancy on Mar 15, 2024
Thank you for letting us know about your recent stay at our hotel. We appreciate and value your feedback and will share it with our team. Your feedback will encourage all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback as well as constructive feedback, Tammy. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.