Staff was not friendly especially the restaurant staff when eating breakfast. Had a water leak from A/C in room that got my wife stuff wet . Told front desk and all they said was we can get someone to look at problem. Only offered to dry clean but no apologies or asked to credit my room . Shower tub would fill up with water and not drain . Door key had to be recoded because it would not let us in . GYM FITNESS ROOM WAS NOT ABLE TO BE USED.
Comment from Hotel Management
Aug 16, 2016 by Lina C. , Hotel Management
Thank you for your survey. Wow, I am speechless with how many issues went wrong during your recent stay. I am truly sorry. No doubt that our current renovation has had some challenges, however some of the concerns your bring up are not all renovation related. I will address them immediately with hopes that you can return in the future to a flawless visit.!!