Lobby

Reviews of San Antonio Marriott Northwest

3.5 out of 5
San Antonio Marriott Northwest
3233 NW Loop 410, San Antonio, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 536 out of 1011 reviews" "
Rating 8 - Good. 210 out of 1011 reviews" "
Rating 6 - Okay. 122 out of 1011 reviews" "
Rating 4 - Poor. 73 out of 1011 reviews" "
Rating 2 - Terrible. 70 out of 1011 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kerry

Business traveler
Liked: Cleanliness, staff & service, amenities
Food not great.. 👎
Stayed 1 night in Mar 2024

8/10 Good

Ines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient property, room was clean; plenty of hot water for showers; registration and housekeeping are very accomodating bed was hard and I asked for a comforter to soften the mattress--food was good in restaurant. TV remote was a little strange getting used to and there were wires hanging out of the wall that would be an issue for people with small children (I told them about it upon departure)
Stayed 2 nights in Mar 2024

8/10 Good

Maribel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
OUR STAY WAS SATISFACTORY
Stayed 2 nights in Mar 2024
Response from Anthony Spears - General Manager on Mar 21, 2024
Thank you for staying with us!

8/10 Good

Felicite

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anthony Spears - General Manager on Mar 19, 2024
Thank you for staying with us!

8/10 Good

Tim

Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Mar 15, 2024
Thank you for staying with us!

10/10 Excellent

Mariana

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 25, 2024
Thank you for your five-star rating, Mariana! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Feb 29, 2024
Thank you for staying with us and for the 5 of 5 rating!

10/10 Excellent

jesse c

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
needs more parking
Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Feb 27, 2024
Thank you for the 5 of 5 rating and for staying with us! We hope to see you back the next time your travels bring you to San Antonio!

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Feb 27, 2024
Thanks for staying with us! We hope to see you back soon!

10/10 Excellent

Brianna

Stayed 2 nights in Feb 2024
Response from Anthony Spears - General Manager on Mar 21, 2024
I am thrilled you had a great experience while staying with us and hope to see you back soon!

6/10 Okay

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before someone books the room, make sure the iron works and your tv remote.Mine didnt ,was too tired to complain.
Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Feb 20, 2024
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 Excellent

Jaime

Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Mar 21, 2024
Thank you for staying with us and for the 5 of 5 rating! We hope to see you back soon!

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
second time staying here , good service .
Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Feb 20, 2024
Great to hear! We look forward to seeing you for the third time!

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always like to stay where there is activity around the hotel, such as the downtown area to see the people and traffic below. This hotel and its Suite options on top with balconies overlooking the 410/I10 area was nice. Easy to find and park and get to shopping all up I10 to 1604. Come back, sit down on the balcony and see the hustle and the bustle below. Plus, this hotel has an amazing bar and restaurant area.
Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Feb 20, 2024
Thank you for taking the time to share your experience! I am pleased you had a wonderful stay and we hope to see you back soon!

2/10 Terrible

David

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not end up staying here and tried to cancel my reservation. Though I purchased insurance for “free cancellations,” I was still charged the full amount for the room—which I paid in advance. The reason for my cancellation was because the staff would not take my Apple Card (which was solvent) for a deposit of $25 at the front desk of the hotel—this is after I paid in full for the room on the same Apple card. I was turned away at the desk, told I would be refunded, and am now being told that my payment is non-refundable.
Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Feb 13, 2024
Thank you for taking the time to share your experience. Please accept my apologies for any miscommunication regarding your reservation. After looking at your reservation, you booked directly with Expedia and paid directly to Expedia. If you purchased insurance, that again is through Expedia and has nothing to do with the hotel. If you purchased insurance you will need to contact Expedia directly and open a case.

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place to stay. The room was clean and the price was very good. A great alternative to paying $400 for similar hotels near the conference center. I would stay here again. The only negative was that the parking lot was tight for large vehicles, but they had enough parking spaces and there was a security guard present.
Stayed 1 night in Feb 2024
Response from Anthony Spears - General Manager on Feb 16, 2024
Thank you for staying with us and taking the time to share your experience!

2/10 Terrible

Vanessa

Stayed 1 night in Jan 2024
Response from Anthony Spears - General Manager on Mar 21, 2024
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

6/10 Okay

Karina

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Anthony Spears - General Manager on Jan 16, 2024
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 Excellent

Ahmad

Stayed 3 nights in Jan 2024
Response from Anthony spears - General Manager on Jan 15, 2024
Thank you for the 5 of 5! We are pleased you had a great experience!

10/10 Excellent

Luis

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Staff was friendly and helpful. Clean quiet
Stayed 5 nights in Jan 2024
Response from Anthony Spears - General Manager on Jan 10, 2024
Thank you for staying! We hope to see you back soon!

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Spears - General Manager on Jan 8, 2024
Thank you for the 5 of 5 rating! We are pleased you had a great experience and look forward to your next stay!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean and peaceful hotel close to the airport
Stayed 1 night in Dec 2023
Response from Anthony Spears - General Manager on Jan 5, 2024
Thank you for staying with us! We hope to see you back soon!

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary drinks and the evening pantries.
Stayed 2 nights in Dec 2023
Response from Anthony Spears - General Manager on Jan 4, 2024
Thank you for staying with us! Wishing you a Happy New Year!

10/10 Excellent

Vangela, Sandy

Stayed 1 night in Dec 2023
Response from Anthony Spears - General Manager on Jan 4, 2024
We are pleased you had a great experience and look forward to your next stay1

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Spears - General Manager on Feb 5, 2024
Thank you for staying with us and for the 5 of 5 rating!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Anthony Spears - General Manager on Feb 7, 2024
Thank you! We appreciate your feedback and for staying with us! We hope to see you again soon.

10/10 Excellent

Ian

Stayed 4 nights in Dec 2023
Response from Anthony Spears - General Manager on Jan 4, 2024
We are pleased you had a wonderful experience while staying with us and we hope to see you back soon. Wishing you and your family a safe and happy holiday season!

6/10 Okay

Nelsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Restaurant staff were super friendly. The room could use some upgrades. There wasn't a extra blanket. The carpet was dingy. The staff was very professional, knowledgeable, and of course friendly. But overall we will return.
Stayed 3 nights in Dec 2023
Response from Anthony Spears - General Manager on Jan 4, 2024
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anthony Spears - General Manager on Jan 4, 2024
We are pleased you had a wonderful experience while staying with us and we hope to see you back soon. Wishing you and your family a safe and happy holiday season!

10/10 Excellent

Esthela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anthony Spears - General Manager on Jan 4, 2024
We are thrilled you had a wonderful experience while staying with us and we hope to see you back soon. Wishing you and your family a safe and happy holiday season!

10/10 Excellent

Shaniqua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony Spears - General Manager on Jan 4, 2024
We are pleased you had a wonderful experience while staying with us and we hope to see you back soon. Wishing you and your family a safe and happy holiday season!

10/10 Excellent

Julian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Spears - General Manager on Jan 4, 2024
Thank you for staying with us! We are thrilled you had a wonderful experience. Happy Holidays!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rate; rooms were big and clean and it was at a great location close to everything. If i could give more than 5 starts I would
Stayed 2 nights in Dec 2023
Response from Anthony Spears - General Manager on Dec 5, 2023
Thank you for staying with us! We are thrilled you had a wonderful time and hope to see you back soon.

4/10 Poor

christina

Stayed 1 night in Nov 2023
Response from Anthony Spears - General Manager on Dec 5, 2023
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were all very helpful and kind.
Stayed 2 nights in Nov 2023
Response from Anthony Spears - General Manager on Nov 28, 2023
Thank you for taking the the time to share your experience and for staying with us! We appreciate the 5 of 5 rating and hope to see you back in the future!

10/10 Excellent

Lisandro

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service and location
Stayed 2 nights in Nov 2023
Response from Anthony Spears - General Manager on Nov 28, 2023
Thank you for staying with us!

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and quiet on the inside. Staff is friendly. Cost effective.
Stayed 1 night in Nov 2023
Response from Anthony Spears - General Manager on Nov 28, 2023
Thank you for the 5 of 5 rating! We are thrilled you had a wonderful time and hope to see you back soon!

10/10 Excellent

PTG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anthony Spears - General Manager on Nov 27, 2023
Thank you for the 10 out of 10 rating! We are thrilled you had a wonderful time and hope to see you back soon!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anthony Spears - General Manager on Nov 27, 2023
Thank you! We look forward to your next stay!

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay to then be able to drive to the places we wanted to see in San Antonio. We appreciated that since they did not the type of room we booked originally, we were given access to free dining for the extent of our stay. Staff was friendly for our entire stay.
Stayed 4 nights in Nov 2023
Response from Anthony Spears - General Manager on Nov 27, 2023
Thank you for taking the time to share your feedback. We are pleased you had a wonderful experience.

6/10 Okay

Rene

Traveled with partner
Liked: Staff & service
Elevator displays wrong floor. Water & snacks too expensive.
Stayed 2 nights in Nov 2023
Response from Anthony Spears - General Manager on Nov 13, 2023
Thank you for staying with us!

10/10 Excellent

Jonatan Esparza

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great! Highly recommend a stay at the Marriott!
Stayed 1 night in Nov 2023
Response from Anthony Spears - General Manager on Nov 12, 2023
Thanks Jonatan! It was a pleasure to have you with us!

10/10 Excellent

Blanca

Traveled with group
We had a very clean hotel room and very nice staff!
Stayed 1 night in Nov 2023
Response from Anthony Spears - General Manager on Nov 9, 2023
Thank you for staying with us and for the 10 of 10!

10/10 Excellent

Sandra

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place near La Cantera Shops and North Star Mall. Loved it!!
Stayed 1 night in Oct 2023
Response from Anthony Spears - General Manager on Nov 8, 2023
Thank you for staying with us! I am thrilled you found our location to be perfect with your shopping needs!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Anthony Spears - General Manager on Oct 31, 2023
Thank you for staying with us and for the 10 of 10! We are pleased you had a great time.

10/10 Excellent

Jeevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Oct 2023
Response from Anthony Spears - General Manager on Oct 31, 2023
Thanks!!!

6/10 Okay

Carmela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like the price for this hotel is too much for what you get. The hotel is nice but the rooms are very small. You don’t even get a microwave. The room is clean but we got the club room and for the price I’m very disappointed. In the photos while booking the room it showed that it had a balcony and nope it didn’t. But overall it’s an average hotel. But sadly not it for us so we won’t be staying here again.
Stayed 1 night in Oct 2023
Response from Anthony Spears - General Manager on Oct 31, 2023
Thank you for staying with us. Our goal is to not only meet but also exceed our guest’s expectations and we gage our success on achieving a 5 rating. In looking at your rating of your experience, it appears we failed to deliver the great experience we are known for, and for this, we are truly sorry. It is not the norm for our hotel and we hope you will give us another chance so we can demonstrate our commitment to your comfort!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anthony Spears - General Manager on Oct 31, 2023
Thanks for staying with us!

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anthony Spears - General Manager on Oct 23, 2023
Thank you for staying with us! I am thrilled you had a wonderful experience and look forward to your next stay.

8/10 Good

Elizabeth

Stayed 1 night in Oct 2023
Response from Anthony Spears - General Manager on Oct 23, 2023
Thanks for staying with us!