Ratings based on 339 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, Oh

River walk ready

Posted Jan 26, 2017
The hotel was great, clean and attractive, and nice staff. But for the high cost of over $200/night I would think they could at least fit 2 queen size beds in the room. My husband and I were not happy with the little full size beds!
Comment from Hotel Management
Jan 30, 2017 by Libby, Hotel Management
Thank you for staying with us and for your feedback. I'm sorry you were disappointed in the accommodations we provided. Providing you, our guest, with a great experience is at the top of our list. We will work to improve the guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Hotel was very comfortable and room seem to have been recently renovated. Proximity to the Riverwalk is a bonus. Good and friendly service overall. Would stay here again on future trips to San Antonio.
Comment from Hotel Management
Jan 4, 2017 by Libby, Hotel Management
Dear Guest, Thank you for your feedback of your recent stay with us. It's great to know you had a great experience, with our location a big plus. We look forward to hosting you again the next time you're in the Alamo City.
2 out of 5
by A verified traveler

Not what I expected

Posted Dec 23, 2016
Booked a king size was given two full size. Absolutely not enough parking for all guests and was given a map. Shower curtains were dirty. Definitely better everything at Aloft hotel but thought I'd give it a try. Very disappointed.
Comment from Hotel Management
Dec 27, 2016 by Libby, Hotel Management
Dear Guest, Thank you for your very honest feedback. I'm so sorry you had a disappointing stay. We do our very best to honor all room type requests, but sometimes we simply cannot. We apologize for the inconvenience this caused. As we strive to improve the guest experience, your feedback matters greatly. We hope you will allow us another opportunity to earn your trust and loyalty.
5 out of 5
Recommended
for Everyone
by A verified traveler from Odessa TX

Fantastic Hotel

Posted Dec 19, 2016
I would stay here again. The staff was very polite, friendly and helpful. They upgraded us to a balcony room at no extra charge. We had a beautiful view of downtown San Antonio with all the Christmas lights and lights on the river walk. We were in short walking distance to the mall and The Improv. The bed was a bit firm for my taste but we travel with our own memory foam mattress cover.
Comment from Hotel Management
Dec 21, 2016 by Libby, Hotel Management
Hi Paul, Thanks for your awesome review. I'm so glad you had a great experience and enjoyed the sights and sounds of the River Walk. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Across from convention center

Posted Dec 14, 2016
Well located and convenient Staff very courteous and helpful
Comment from Hotel Management
Dec 14, 2016 by Libby, Hotel Management
Dear Guest, We appreciate your feedback. It's great to know you liked our great location, but I'm even more pleased the staff was helpful and courteous. Please come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the location

Posted Dec 12, 2016
This Marriot Hotel is in a great location to access the San Antonio Riverwalk. We will definitely be back to this one.
Comment from Hotel Management
Dec 14, 2016 by Libby, Hotel Management
Dear Guest, Thank you for your great rating! I'm delighted you enjoyed your stay and our great location. We look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from G, Brownwood

Hotel right on the River Walk

Posted Dec 5, 2016
Beautiful balcony view of the city. Staff very polite and attentive. Comfortable rooms/beds! AWESOME experience!! Thank you!!
Comment from Hotel Management
Dec 5, 2016 by Libby, Hotel Management
Hi Cyn, Thank you! Thank you for your rating, thank you for staying with us and thank you for your awesome review. I'm so glad you had a great experience. This time of year is especially beautiful on the River Walk, so I'm glad you had a chance to experience how beautiful it is and how much it adds to the experience. Our staff looks forward to hosting you again the next time you need accommodations on the River Walk.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel close to Riverwalk, Alamo.

Posted Nov 22, 2016
Enjoyed my 3 day vacation. Hop on hop off bus service is a big plus too.
Comment from Hotel Management
Nov 22, 2016 by Libby, Hotel Management
Dear Gracia, Thank you for your feedback. I'm glad you enjoyed your mini vacation. We hope more vacations to San Antonio and the Marriott Riverwalk are in your future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

southern hospitality @ its best!!

Posted Nov 16, 2016
Location: who doesn't love the river walk? awesome restaurants everywhere u go. weather just about perfect. the boat ride is a must!!
everything about this hotel is a-1. and the cleanliness is incredible. staff was very helpful. I can't think of 1 negative to report. the only reason I didn't rate room comfort a 5, was because there is nothing like my own mattress. otherwise this place is a must!!
Comment from Hotel Management
Nov 16, 2016 by Libby, Hotel Management
Hi Diana, Thanks so much for a great review. I'm delighted you had a great overall hotel experience. Our staff goes to great lengths to ensure an outstanding experience. Of course, our location on the River Walk is just icing on the cake. Our location enables you easy access to any and all things on the River Walk. I'm glad you experienced southern hospitality at its best!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 18, 2016
Very nice and clean city, would recommend highly. Would recommend this hotel, very friendly.
Comment from Hotel Management
Oct 18, 2016 by Libby, Hotel Management
Hi Doug, Thanks so much for rating our hotel. I'm so glad you had a good visit. I'm even more pleased our staff was friendly. We appreciate your recommendation and look forward to having you stay with us again the next time you're in San Antonio.