Ratings based on 957 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good but not great

Posted Apr 15, 2017
The rooms and the staff are nice. But their housekeeping manager was clearly overwhelmed by a nearly sold out hotel. The first day they just skipped my room all together. The second day I asked for creamers for my in room coffee. Was told they would be delivered but they nec brought them. And the walls are pape thin.
Comment from Hotel Management
Apr 17, 2017 by Libby, Hotel Management
Dear smody, Thank you for staying with us and for providing us your feedback. I'm very sorry for the inconvenience we caused you by not servicing your room as we should have. We will communicate your comments with members of the housekeeping staff. We want to be better for you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Apr 10, 2017
The first thing they did was tell me I owe them more money. They said I had only paid for 1 of 3 nights through Expedia and that I would have to pay for the other two. I used Expedia's confirmation email and then they worked with me a little better after that. Very frustrating. All other employees were great.
Comment from Hotel Management
Apr 12, 2017 by Libby, Hotel Management
Dear Guest, Thank you for your feedback. I'm very sorry for your experience at check in. We're all glad you otherwise enjoyed you stay. We hope you stay with us again the next time you visit San Antonio.
5 out of 5
Recommended
for Everyone
by A verified traveler from uvalde, tx

Great stay

Posted Apr 2, 2017
The location is great and is much cheaper than others in the area. Room quality is great--clean and recently renovated rooms. Couldn't ask for more
Comment from Hotel Management
Apr 3, 2017 by Libby, Hotel Management
Dear JLB, Thanks for a great post. We're all happy to know you were so happy with your choice. We hope we have the pleasure of your company the next time San Antonio is in your plans.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent river walk view

Posted Mar 20, 2017
Small room, but excellent view of river walk. A footstool would help with the sofa.
Comment from Hotel Management
Mar 20, 2017 by Libby, Hotel Management
Dear Guest, Thank you for staying with us and for sending us your feedback. We're glad you enjoyed the beautiful views of the River Walk. We hope we have the pleasure of your company the next time you're in San Antonio.
5 out of 5
by A verified traveler

A Great Choice for a Quick Trip

Posted Feb 20, 2017 on Hotels
This hotel is an excellent choice and would be great for a couples weekend. However, at $42 a night valet parking was overpriced. Additionally I would never pay more than $240.00 USD for the room.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us and for your 5-star rating. We appreciate your feedback.
4 out of 5
by A verified traveler

Posted Feb 3, 2017 on Hotels
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback. We appreciate you staying with us and hope you stay with us again the next time you're in San Antonio.
2 out of 5
by Charlotte

A little disappointed

Posted Feb 1, 2017 on Hotels
You should let people know upfront the parking is $50 a night
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Dear Charlotte, Thank you for your feedback. I'm sorry you were disappointed in your experience. I apologize for not conveying to you the many parking options around the hotel. Thank you for allowing us to serve as your host.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, Oh

River walk ready

Posted Jan 26, 2017
The hotel was great, clean and attractive, and nice staff. But for the high cost of over $200/night I would think they could at least fit 2 queen size beds in the room. My husband and I were not happy with the little full size beds!
Comment from Hotel Management
Jan 30, 2017 by Libby, Hotel Management
Thank you for staying with us and for your feedback. I'm sorry you were disappointed in the accommodations we provided. Providing you, our guest, with a great experience is at the top of our list. We will work to improve the guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Hotel was very comfortable and room seem to have been recently renovated. Proximity to the Riverwalk is a bonus. Good and friendly service overall. Would stay here again on future trips to San Antonio.
Comment from Hotel Management
Jan 4, 2017 by Libby, Hotel Management
Dear Guest, Thank you for your feedback of your recent stay with us. It's great to know you had a great experience, with our location a big plus. We look forward to hosting you again the next time you're in the Alamo City.
5 out of 5
by Gary

New Years

Posted Jan 3, 2017 on Hotels
It was great everyone was so much help.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Gary, Thanks so much for your review and your 5-stars. We appreciate you staying with us and hope you stay with us again the next time you're in San Antonio. Best,