Ratings based on 954 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good but not great

Posted Apr 15, 2017
The rooms and the staff are nice. But their housekeeping manager was clearly overwhelmed by a nearly sold out hotel. The first day they just skipped my room all together. The second day I asked for creamers for my in room coffee. Was told they would be delivered but they nec brought them. And the walls are pape thin.
Comment from Hotel Management
Apr 17, 2017 by Libby, Hotel Management
Dear smody, Thank you for staying with us and for providing us your feedback. I'm very sorry for the inconvenience we caused you by not servicing your room as we should have. We will communicate your comments with members of the housekeeping staff. We want to be better for you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Apr 10, 2017
The first thing they did was tell me I owe them more money. They said I had only paid for 1 of 3 nights through Expedia and that I would have to pay for the other two. I used Expedia's confirmation email and then they worked with me a little better after that. Very frustrating. All other employees were great.
Comment from Hotel Management
Apr 12, 2017 by Libby, Hotel Management
Dear Guest, Thank you for your feedback. I'm very sorry for your experience at check in. We're all glad you otherwise enjoyed you stay. We hope you stay with us again the next time you visit San Antonio.
5 out of 5
Recommended
for Everyone
by A verified traveler from uvalde, tx

Great stay

Posted Apr 2, 2017
The location is great and is much cheaper than others in the area. Room quality is great--clean and recently renovated rooms. Couldn't ask for more
Comment from Hotel Management
Apr 3, 2017 by Libby, Hotel Management
Dear JLB, Thanks for a great post. We're all happy to know you were so happy with your choice. We hope we have the pleasure of your company the next time San Antonio is in your plans.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent river walk view

Posted Mar 20, 2017
Small room, but excellent view of river walk. A footstool would help with the sofa.
Comment from Hotel Management
Mar 20, 2017 by Libby, Hotel Management
Dear Guest, Thank you for staying with us and for sending us your feedback. We're glad you enjoyed the beautiful views of the River Walk. We hope we have the pleasure of your company the next time you're in San Antonio.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, Oh

River walk ready

Posted Jan 26, 2017
The hotel was great, clean and attractive, and nice staff. But for the high cost of over $200/night I would think they could at least fit 2 queen size beds in the room. My husband and I were not happy with the little full size beds!
Comment from Hotel Management
Jan 30, 2017 by Libby, Hotel Management
Thank you for staying with us and for your feedback. I'm sorry you were disappointed in the accommodations we provided. Providing you, our guest, with a great experience is at the top of our list. We will work to improve the guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Hotel was very comfortable and room seem to have been recently renovated. Proximity to the Riverwalk is a bonus. Good and friendly service overall. Would stay here again on future trips to San Antonio.
Comment from Hotel Management
Jan 4, 2017 by Libby, Hotel Management
Dear Guest, Thank you for your feedback of your recent stay with us. It's great to know you had a great experience, with our location a big plus. We look forward to hosting you again the next time you're in the Alamo City.
5 out of 5
by Gary

New Years

Posted Jan 3, 2017 on Hotels
It was great everyone was so much help.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Gary, Thanks so much for your review and your 5-stars. We appreciate you staying with us and hope you stay with us again the next time you're in San Antonio. Best,
5 out of 5
by Baldemar

Magical amd memorable.

Posted Jan 2, 2017 on Hotels
Marriott, The name says it all. From the friendly receptionist at the front desk checking us in, to the excellent room service delivering our teens a midnight snack, it was a very enjoyable stay and unforgettable memory for the kids. Thank You so much!
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Hi Baldemar, Thank you for your feedback and your 5-star rating. Isn't it great to have a name like Marriott you can trust? We're delighted to know you enjoyed your stay. Our staff works very hard to create memorable experiences so I'm glad we were able to do that for you and your family. We hope to have the pleasure of your company the next time you're in San Antonio.
4 out of 5
by Christa

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Hi Christa, Thank you for your feedback. We hope to see you again the next time you're in San Antonio.
3 out of 5
by Jang

Average Hotel for Marriott standard

Posted Dec 31, 2016 on Hotels
The room was very dated. The common area does not smell fresh. Location was great for walking to nice restaurants, shops, etc. We enjoyed your time in SA, however, was expecting higher quality from Marriott.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Hello Jang, Thank you for staying with us and providing your feedback. I'm disheartened to know of your disappointment. We hope you will allow us another opportunity to earn your trust and loyalty.