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Reviews of Menger Hotel

3.5 out of 5
Menger Hotel
204 Alamo Plaza, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1766 out of 2780 reviews" "
Rating 8 - Good. 615 out of 2780 reviews" "
Rating 6 - Okay. 220 out of 2780 reviews" "
Rating 4 - Poor. 97 out of 2780 reviews" "
Rating 2 - Terrible. 82 out of 2780 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well preserved historic property. Unfortunate that it was inconvenient because of construction to actually get to it. Amenities were good. No microwave though. Small room area. Staff were nice and helpful. The check out line was quite lengthy. We loved the “Teddy Roosevelt” bar on site!
Stayed 1 night in Apr 2024

10/10 Excellent

Glorine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be glad when the construction around the hotel is complete.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained property. It was right in the middle of the major tourist areas. Loved it
Stayed 2 nights in Apr 2024

10/10 Excellent

Bridget D

Liked: Cleanliness, staff & service, property conditions & facilities
The history
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 22, 2024
Dear Bridget,Thank you for taking the time to leave us a rating from your most recent stay. We can't wait to host you again, should your travels bring you back to San Antonio.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The Menger is always a great place to stay!
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 22, 2024
Dear Juan,We greatly appreciate you taking the time to leave us feedback from your stay. We are glad to hear that you had a wonderful experience. We look forward to seeing you again, should your travels bring you back to San Antonio!

8/10 Good

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 22, 2024
Hi Erica,We greatly appreciate you taking the time to leave us a rating from your stay with us. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute place, comfy beds, clean, good service
Stayed 1 night in Feb 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 20, 2024
Dear Shannon,Thank you for taking the time to give us feedback from your most recent stay. We are so thrilled to hear that you enjoyed your stay! Should your travels bring you back to San Antonio, we would love to host you again!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome history
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 18, 2024
Dear Emily,Thank you for taking the time to give us feedback from your recent stay. We are delighted to hear that you enjoyed the rich history our hotel has to offer. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Perfect stay
Stayed 2 nights in Apr 2024

4/10 Poor

Ezequiel

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were rude and very unwilling to cooperate. There was a foul odor in one of the elevators.
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 18, 2024
Dear Ezequiel,Thank you for taking the time to give us feedback from your stay. Providing excellent service and a comfortable environment for our guests is our top priority, and it's disheartening to hear that we fell short of your expectations. We take your feedback seriously and will address the issues you mentioned with our staff, to ensure that future guests do not encounter this issue. Thank you for bringing this to our attention and hope to have the opportunity to welcome you back for a much-improved experience!

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk to waiters to house keeping were all amazing.
Stayed 2 nights in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 16, 2024
Hi Judy,Thank you for taking the time to leave us such positive feedback. We're delighted to hear that our team made your stay memorable! Providing exceptional service is always our top priority, and it's fantastic to know that everyone from our front desk to our housekeeping staff exceeded your exceptions. We'll be sure to pass along your kind words our hardworking team members. We would love to welcome you back for another enjoyable stay, should your travels bring you back to San Antonio!

10/10 Excellent

Hope

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint. I love the history of the property
Stayed 2 nights in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 16, 2024
Dear Hope,Thank you for taking the time to leave us a review from your stay. We are thrilled that you enjoyed the historic charm of our hotel. We hope to welcome you back for another journey through time, in the near future.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was perfect due to proximity to Alamo & Riverwalk.
Stayed 2 nights in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 15, 2024
Hi Fernando,Thank you for taking the time to give us feedback from your stay. We're thrilled to hear our location was ideal for your visit! Being close to attractions like the Alamo and the Riverwalk is certainly a plus! We hope you had a memorable time exploring the area, and we'd love to welcome you back for another great stay!

10/10 Excellent

Anna

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 16, 2024
Hi Anna,Thank you for taking the time to leave us a wonderful rating from your most recent stay. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience and accessible to the area we visited was what we liked. It also had a great historical aspect that was unique and appealing to the area. The only negative thing was the construction around the area but it didn't interfere with our stay.
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 15, 2024
Hi Jose,Thank you for your great feedback from your stay with us! We're glad to hear that you appreciated the convenience and historical charm of the area. Though the construction was nearby, we are delighted to hear it didn't interfere with your stay and we too are excited for when they will be done, and our Alamo Plaza area will be enjoyable again! We look forward to hosting you again, should your travels bring you back to San Antonio!

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloha, we enjoyed our stay at the Menger Hotel. Great bar too. Mahalo
Stayed 1 night in Apr 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 14, 2024
Dear Robin,Thank you for taking the time to leave us a rating from your most recent stay. We are pleased to hear that you enjoyed the Historic features and bar of our Hotel. Should your travels bring you back to San Antonio, we would love to host you again!

8/10 Good

Dorothy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved the historical part of the hotel. It was interesting and had a nice feel.
Stayed 3 nights in Mar 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 14, 2024
Dear Dorothy,Thank you for taking the time to leave us a review from your most recent stay. We are pleased to hear that you enjoyed the Historic features of our Hotel. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 Excellent

Ramiro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice I would recommend it to anyone
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 15, 2024
Dear Ramiro,Thank you for taking the time to leave your fantastic review. We are thrilled to hear that you enjoyed your stay with and look forward to welcoming you back in the near future!

8/10 Good

Jalen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 22, 2024
Dear Jalen,Thank you for taking the time to leave us a great rating from your stay with us! We look forward to hosting you again, should your travels bring you back to San Antonio.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Menger Hotel. Check in staff were exceptional… very gracious and accommodating. We enjoyed staying in the older part of the hotel, our room was clean and well appointed. Hope to visit again!!
Stayed 2 nights in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 13, 2024
Hi Lynn,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our front desk staff to be exceptional! Here at the Menger we take great pride in our rich history, and we are delighted to hear you enjoyed the historic charm of the original section of the hotel. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 14, 2024
Dear Kaye,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 14, 2024
Dear Michael,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 13, 2024
Hi Amy,Thank you for taking the time to leave us an outstanding rating from your stay! We look forward to welcoming you back again, should your travels bring you back to San Antonio!

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel, but major renovations outside in Alamo plaza interfere with the vibe.
Stayed 3 nights in Apr 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 12, 2024
Dear Stephen,Thank you for taking the time to leave us a review from your most recent stay. It's a shame when renovations disrupt the ambiance of a historic hotel. Hopefully, once completed, they'll enhance the area without overshadowing the hotel's charm.

10/10 Excellent

Mika Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was historic and beautiful, and everything in the room was very comfortable. We did not get the breakfast because it was quite expensive and not included, but there are so many affiliated bars and restaurants nearby. The only downside was all the construction making walking around very confusing and sometimes taking a long time. Also, the entrance is through the valet, not the main doors, which was a bit annoying and confusing.
Stayed 1 night in Apr 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 12, 2024
Dear Mika, Thank you for taking the time to leave us a review. We are very pleased to hear that you enjoyed the historic nature and comfort of our hotel. We are hopeful that the construction will be done with our Plaza by the end of 24'. Should your travels bring you back, we would love the chance to host again.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique property full of history. Amazing!
Stayed 1 night in Apr 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 12, 2024
Dear Jane,Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed our unique property as well as the history. Should your travels bring you back to stay with us. We would love to host again.

8/10 Good

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is lovely and historic. The only thing that we didn't enjoy was the construction that we had to circumvent in order to get to the River Walk which is actually very close and the reason we chose it. Also the price was pretty extravagant. They probably raised it because of the Eclipse.
Stayed 1 night in Apr 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 12, 2024
Dear Dianne,Thank you for taking the time to leave us a review. I do apologize for the inconvenience of the construction in front of our hotel. We are hopeful our Plaza area will be done by the end of 24'. Should your travels bring you back to our hotel. We would love the chance to host again.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel with a lot of history.
Stayed 1 night in Feb 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 11, 2024
Dear Dawn,Thank you for your positive feedback! We're glad you enjoyed the charm of our historic hotel. Should your travels bring you back to San Antonio, we would love host you again!

10/10 Excellent

stephen

Traveled with partner
This is an absolutely lovely hotel. Everything is perfect.
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 11, 2024
Hi Stephen,Thank you so much for your glowing review! We're delighted to hear that you had a perfect experience at our hotel. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We look forward to having you back again soon for another wonderful stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was like a destination itself. Wonderful place to stay.
Stayed 1 night in Mar 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 11, 2024
Hi John,We greatly appreciate your kind words from your most recent stay. Providing a wonderful experience for our guests is what we strive for, and we're glad that we met your expectations. We hope to welcome you back soon for another memorable stay!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 11, 2024
Hi Robert!Thank you for your taking the time to leave us a great rating from your stay! We look forward to welcoming you back, should your travels bring you to San Antonio!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel that is located close to everything on the Riverwalk. The staff was super friendly and the room was gorgeous.
Stayed 2 nights in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 10, 2024
Hi Maria,Thank you for your wonderful review! We're thrilled to hear that you found our hotel beautiful and conveniently located near the Riverwalk. Providing friendly service and comfortable accommodations is our top priority and we are delighted that this was your experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the near future!

6/10 Okay

Morgan

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 10, 2024
Dear Morgan,Thank you for taking the time leave us a rating from your most recent stay. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 Excellent

pamela

Unfortunately because of a medical issue we were unable to stay at Menger Hotel. They were kind enough to refund our money. We will stay there in the future.
Stayed 1 night in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 10, 2024
Dear Pamela,We're truly sorry to hear about the medical issue that prevented your stay with us. Our utmost priority is the well-being and comfort of our guests, and we're glad we could accommodate your situation with a full refund. We look forward to welcoming you back and providing you with a wonderful experience.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. This hotel is beautiful and in an excellent location but above all I thought the service was outstanding.
Stayed 1 night in Mar 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 10, 2024
Dear Suzanne,Thank you so much for your glowing review!! We're delighted to hear that you had an excellent experience with us. Providing exceptional service is always our top priority, and we're thrilled that our team exceeded your expectations. Your satisfaction means the world to us, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

Kim, Uvalde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 10, 2024
Hi Kim,Thank you for taking the time to leave us a great rating from your most recent stay. Should your travels bring you back to San Antonio, we would love to host you again!

10/10 Excellent

Janet, Bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture & decor inside.
Stayed 2 nights in Apr 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 10, 2024
Hi Janet,Thank you for your kind words! We're thrilled to hear that you appreciated the architecture and decor of our hotel. Our team takes great pride in creating a welcoming and visually appealing atmosphere for our guests to enjoy. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Patricia, Spokane Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a unique place to visit and it colorful takes you back in time Historically! Beautiful garden to enjoy also pool area was good too
Stayed 4 nights in Apr 2024
Response from Front Office Manager, Alisen Garcia-Teniente on Apr 6, 2024
Hi Patricia!Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you enjoyed your visit to our hotel and found it to be a unique and historically rich experience. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future!

6/10 Okay

patrick, Arlington

Business traveler
Liked: Cleanliness, staff & service
Pillows were lumpy, air conditioning vent blew air in my face all night, so I woke up with a sore throat and a cough, which I could’ve done without. very tiny room. Very over priced breakfast Buffay. For $25, I expect more than what I get free most other hotels. Great location, and very quaint for being a historic hotel. $45 for parking seems a bit excessive. I come to San Antonio a lot for business and this is my first time staying here. I probably won’t again.
Stayed 2 nights in Apr 2024
Response from Front Office Manager, Alisen Garcia-Teniente on Apr 6, 2024
Dear Patrick,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to learn that your stay did not meet your expectations. Rest assured; we will address these issues promptly! Your comments are invaluable to us as they help us identify areas for improvement to better serve our guests. We hope you will consider giving us another opportunity to exceed your expectations, should your travels bring you back to San Antonio!

10/10 Excellent

Lisa

Traveled with family
If you want to stay in an historic hotel right next to river walk and the Alamo, this is the spot for you. Our suite was very nice and I appreciate the architecture and details. Love the Menger Bar!!!
Stayed 1 night in Apr 2024
Response from Xylina Hernandez - Assistant Front Office Manager on Apr 5, 2024
Dear Lisa,Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the historic charm and great location of the hotel near the River Walk and the Alamo. Your positive experience with the suite and appreciation for the architecture and details highlights the unique appeal of staying there. The Menger Bar sounds like a delightful addition, offering a memorable experience during your stay.

6/10 Okay

jeffrey

Stayed 1 night in Apr 2024

10/10 Excellent

Mark Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful Historic Hotel in a prime location.
Stayed 4 nights in Mar 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 4, 2024
Dear Mark Joseph,Thank you for taking the time to leave us a rating from your most recent stay. We are pleased to hear that you enjoyed the Historic features of our hotel. Should your travels bring you back to San Antonio, we would love to host you again!

2/10 Terrible

Taryn

Stayed 2 nights in Mar 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 4, 2024
Dear Taryn,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 4, 2024
Dear Edward,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

8/10 Good

James

Stayed 2 nights in Mar 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 22, 2024
Hi James,Thank you for taking the to leave us a rating from your stay with us. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

debbie

Stayed 1 night in Mar 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 22, 2024
Dear Debbie,Thank you for taking the time to leave us a great rating from your most recent stay! We would love to host you again, should your travels bring you back to San Antonio!

6/10 Okay

Brandy

Traveled with group
Liked: Cleanliness, amenities
Our room had a straw from a previous guest in the floor. The plugs in the lamps between the bed did not work. Liked the double room with patio a And pool access. Great location for walking to everything.
Stayed 3 nights in Mar 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 4, 2024
Hi Brandy,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your room and the convenience of the location for exploring the area. We sincerely apologize for the oversight regarding the cleanliness of your room and the malfunctioning in the lamps. This falls short of the standards we strive to uphold, and we have addressed these issues with our housekeeping and maintenance teams. Should your travels bring you back to San Antonio, we hope to welcome you back for a more seamless experience in the future.

10/10 Excellent

Diana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Mar 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 4, 2024
Dear Diana,Thank you for taking the time to leave us a review from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 Excellent

Valerie

Traveled with partner
Liked: Amenities, property conditions & facilities
Loved the history of the hotel!!! And the location.
Stayed 5 nights in Mar 2024
Response from Alisen Garcia-Teniente, Front Office Manager on Apr 4, 2024
Dear Valerie,Thank you for taking the time to give us such wonderful feedback from your stay. We're delighted to hear that you appreciated the rich history of our hotel and enjoyed its prime location. Preserving and sharing the heritage of our establishment is something we take great pride in. Thank you for choosing to stay with us and for taking the time to share your positive experience! We look forward to welcoming you back in the near future!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th e staff was excellent! Loved the history about the hotel
Stayed 1 night in Mar 2024
Response from Xylina Hernandez, Assistant Front Office Manager. on Apr 4, 2024
Dear Darlene,Thank you for taking the time to leave us a rating from your most recent stay. Our staff is pleased to hear that you enjoyed the Historic features of our Hotel. Should your travels bring you back to San Antonio, we would love to host you again!