Perfect Location; Disappointing Experience
Posted Mar 18, 2017
We have been to San Antonio countless times and have not had an opportunity to stay at the Menger until a great deal was offered during this busy Spring Break season. We were excited to finally stay in this historic hotel that we had always admired from outside.
Although the staff was friendly and the hotel foyer was beautiful, we expected more from our room. Our bathroom was dirty, as in hairs were found on the wall, in the shower, and in the floor--SO GROSS. Also, though size is at least not a matter of hygiene, there was no space on the vanity for anything other than a couple basic toiletries; two people cannot get ready at the same time. The hotel itself had an "old" smell that I can only equate to great-grandmother's house--which isn't bad, but could be uncomfortable for some.
Overall, we expected the hotel to be better taken care of, given its competition. We'd rather pay a bit more money to stay somewhere farther down the River Walk that we know will have a clean bathroom with more space.