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Reviews of Mokara Hotel & Spa San Antonio

4.5 out of 5
Mokara Hotel & Spa San Antonio
212 W Crockett Street, San Antonio, TX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 828 out of 1000 reviews" "
Rating 8 - Good. 109 out of 1000 reviews" "
Rating 6 - Okay. 39 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on the river walk and within walking distance to the Alamo and many good restaurants. The lobby is beautiful and welcoming with friendly staff. The room is clean and thoughtfully appointed. We were also pleasantly surprised by a plate of fresh fruit upon our arrival and another one after the turn-down service. We highly recommend Moraka for your stay in San Antonio.
Stayed 1 night in Apr 2024
Response from Nichole A. on Apr 14, 2024
Thank you so much for your glowing review! We hope to see you again soon and make your experience even better.

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 2 nights in Mar 2024
Response from Nichole A. on Apr 14, 2024
Thank you so much for your glowing review! We hope to see you back soon.

10/10 Excellent

Remigio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Concierge and staff extremely helpful in obtaining a car rental and for dining experiences and local attractions
Stayed 4 nights in Apr 2024
Response from Christopher Blaha - Front Office Manager on Apr 12, 2024
Thank you for staying with us! We look forward to welcoming you back soon!

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem
Stayed 1 night in Apr 2024
Response from Nichole A on Apr 4, 2024
Thank you so much for the 5 out of 5 rating! We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

LYNANN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told at checkin that this was a “full service” hotel so no ice machines on any floor. Just call and staff would bring ice. Most times, ice arrived within 10 minutes. On a couple of occasions, it took almost 30 minutes. We had to request cleaning services everyday-it was not automatic. For the price of the room, housekeeping should be a given. We toured the spa, and while nice, it is separate for men and women. Understandable since there is a clothing optional policy. While some guests may enjoy this, for my husband and me, we weren’t thrilled with sitting in a sauna, steam room or whirlpool with strangers. Would have preferred a spa where we could enjoy it together. Overall, the hotel is nice and conveniently located for all things associated with the Riverwalk.
Stayed 4 nights in Mar 2024
Response from Christopher Blaha - Front Office Manager on Apr 2, 2024
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words regarding your overall experience at our hotel. It brings us immense joy to hear that you enjoyed your stay with us.However, we are truly sorry to hear about the issues you encountered during your time with us. Please accept our sincerest apologies for any inconvenience caused. Rest assured, we take your feedback very seriously, and we will address the issues you mentioned promptly to ensure that they are not repeated in the future.We are committed to providing all our guests with exceptional service and a memorable stay, and your feedback helps us to continually improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Once again, thank you for choosing to stay with us, and we hope to see you again soon.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. We had an enjoyable stay. Somewhat pricey.
Stayed 5 nights in Mar 2024
Response from Chris Blaha Front Office Manager on Mar 29, 2024
Thank you for staying with us! We look forward to welcoming you back soon!

10/10 Excellent

Peter

Stayed 2 nights in Mar 2024
Response from Nichole A. on Apr 14, 2024
Thank you for your 5 out of 5 rating. We hope to see you again soon!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and the spa was wonderful. Staff is very attentive and accommodating. Excellent location. Will definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Nichole A. on Mar 25, 2024
Thank you so much for the glowing review! We are so happy you had such a great stay and cannot wait to see you again in the future!

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very pleasant stay at the Mokara. Staff is truly excellent and very welcoming. Hotel appearance is dated but not shabby or worn at all. Room was very comfortable (with terrible view of parking lot but you get what you pay for!). Rate was very good value. Breakfast was prompt and tasty. Ostra restaurant unfortunately has a pretty persistent smell of fish which I did not appreciate at breakfast! Would definitely recommend a stay here.
Stayed 1 night in Mar 2024
Response from Nichole A on Mar 20, 2024
Thank you so much for the 5 out of 5 rating! We hope to see you again in the future! We have made note of the few suggestions you mentioned, thank you for that! Have a great day!

10/10 Excellent

LisaBeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay and loved it as much as the first time! We’re going to make it an annual getaway!
Stayed 1 night in Mar 2024
Response from Nichole A on Mar 20, 2024
Thank you so much for the 5 out of 5 rating! We are so happy to see you enjoyed your stay and cannot wait to see you again in the future!

8/10 Good

Fan, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. The room is spacious and comfortable. Adding a bed is free, which is very nice. Very close to the dinning, shopping, cruise ticketing.
Stayed 1 night in Mar 2024
Response from Christopher Blaha - Front Office Manager on Mar 19, 2024
Thank you so much for staying with us! We look forward to welcoming you back soon.

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Nichole A on Mar 20, 2024
Thank you so much for the 5 out of 5 rating! We hope to see you again in the future!

6/10 Okay

Patty, Austin

Traveled with family
Liked: Cleanliness, staff & service
Pool was very small & so was workout room Stared at a brick wall with our room location Drove past hotel a couple of times- they need better signs
Stayed 1 night in Mar 2024
Response from Christopher Blaha - Front Office Manager on Mar 17, 2024
Thank you for your feedback. I'm sorry to hear you were unable to find our property upon your arrival, and found our pool to be small at our boutique hotel. We hope to regain your trust and welcome you back soon!

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Feb 2024
Response from Christopher - Front Office Manager on Feb 25, 2024
Thank you for staying with us! We look forward to welcoming you back soon.

8/10 Good

Morgan

Traveled with family and small children
Only complaint is the temp of the rooms and hallways. Flooring the halls needs to be replaced. Everything else was great!
Stayed 3 nights in Feb 2024
Response from Isaac on Feb 23, 2024
Thank you for your feedback regarding your recent stay with us at Mokara Hotel & Spa. We are always looking for ways to improve our hotel experience for all of our guests, so we do appreciate your feedback on ways we can improve. We hope to have the opportunity to have you back at our hotel soon!

10/10 Excellent

Yolanda

Stayed 2 nights in Feb 2024
Response from Nichole A on Mar 20, 2024
Thank you so much for the 5 out of 5 rating! We hope to see you again in the future!

10/10 Excellent

Angelina, Woodland Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Hardly stay at the hotel due to the reason to my trip, family memorial. I requested late check out since i returned to the hotel at 3 am and needed to sleep, pack and get ready to leave. Called the front desk at 10:30 am and they denied my request by telling me that I had to be out by 11:00 am. If I wanted a late check out I had to pay, at that point I had no other choice but to pay. This is the first time that a hotel won’t accommodate a small request. I will never again stay at this chain of hotels.
Stayed 2 nights in Feb 2024
Response from Christopher - Front Office Manager on Feb 25, 2024
Thank you for staying with us, and want to first say, sorry for your recent loss. I do apologize that we were not able to accommodate a complimentary late check out. We do offer late check outs for a fee past 12PM. Our normal check out time is 11AM. I wish you and your family all the best. Please let me know if I may assist with anything else.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. Except the bed was too hard. I have a sleep number bed because I like it really soft.
Stayed 1 night in Feb 2024
Response from Brandon Rivera - Front Office Supervisor on Feb 12, 2024
Thank you for staying with us at Mokara Hotel & Spa. We look forward to your return!

10/10 Excellent

Todd

Stayed 2 nights in Feb 2024
Response from Nichole A on Mar 20, 2024
Thank you so much for the 5 out of 5 rating! We hope to see you again in the future!

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Feb 2024
Response from Brandon Rivera - Front Office Supervisor on Feb 12, 2024
Thank you for your recent stay with us at Mokara Hotel & Spa! We look forward to your future stay with us.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my wife’s birthday and we had an amazing time. Everything was great from the staff to the food to our room. I would highly recommend staying at this property and we will definitely be visiting again.
Stayed 1 night in Jan 2024
Response from Christopher - Front Office Manager on Feb 4, 2024
Thank you for your kind words about our staff and property. I'm happy to see you had a wonderful stay. We look forward to your return!

6/10 Okay

Andre

Stayed 1 night in Feb 2024
Response from Nichole A on Mar 20, 2024
Let us know how we can make your stay more enjoyable next time. We are here for you as a guest!

10/10 Excellent

uriel

Liked: Cleanliness, staff & service, property conditions & facilities
very nice people
Stayed 1 night in Feb 2024
Response from Christopher - Front Office Manager on Feb 4, 2024
Thank you for your kind words about our staff. I'm happy to see you had a wonderful stay. We look forward to your return!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. Great location on the riverwalk. Staff exude exceptional service.
Stayed 3 nights in Jan 2024
Response from Christopher - Front Office Manager on Feb 2, 2024
Thank you so much for staying with us! I'm thrilled to hear you found our staff to be helpful and provide you with exceptional service. We look forward to your return!

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my new favorite hotels ever! The level of service from the staff was exceptional. Great spa and rooftop pool, and fantastic room service. The robes and slippers in the room were a delightful treat. And what a fun surprise to have a balcony overlooking the Riverwalk! The only concern was that the excellent rooftop cafe smelled a bit like natural gas, though I did let management know. Overall, I had a wonderful stay and hope to be back soon!
Stayed 2 nights in Jan 2024
Response from Brandon Rivera - Front Office Supervisor on Feb 2, 2024
Thank you for your recent stay with us at Mokara Hotel & Spa! We look forward to your future stay with us Sarah.

8/10 Good

Michael

Stayed 2 nights in Dec 2023
Response from Christopher - Front Office Manager on Jan 30, 2024
Thank you for staying with us at Mokara Hotel & Spa. We look forward to your return!

10/10 Excellent

Julio, Helotes

Stayed 1 night in Jan 2024
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank You, Julio, for your recent stay with us at Mokara Hotel & Spa. I'm thrilled to see that you enjoyed your stay with us. We look forward to welcoming you back soon. Have a wonderful New Year!

8/10 Good

Kim Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely boutique hotel located on the river walk in San Antonio. The rooms are excellent - everything from the comfortable bed to the stocked refrigerator to the daily water bottles provided to the spacious bathroom with separate spa tub and walk in shower. We had dinner one evening in your restaurant and we were not especially impressed. The waiter was clearly ‘green’ and needed more training. It took an unusually long time for our dishes to arrive once we ordered. We asked our waiter why and did not get a logical answer. He said our order was waiting in line in the kitchen, whatever that meant. We sat on the patio instead of inside and our waiter did not check to see if we needed anything such as another drink, while we waited. For the level of the restaurant and price of the meals I would have expected better service. ***One a positive note, the female bartender made killer chocolate martinis.
Stayed 2 nights in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for staying with us. We look forward to welcoming you back soon!

10/10 Excellent

Trae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed at the Mokara over the Christmas holiday. The staff, service and amenities were excellent. We spent Christmas Eve in the rooftop hot tub, overlooking the festively decorated San Antonio Riverwalk. The location is unmatched. Once you walk out of the hotel, you are literally on the Riverwalk only a short distance to many restaurants and stores. We also took advantage of the in-house spa services and enjoyed a couple's massage on one of our first days at the property. Overall the experience was outstanding. We plan on visiting San Antonio again soon, and we will undoubtedly be making accommodations at the Mokara.
Stayed 4 nights in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for staying with us. We look forward to welcoming you back soon!

2/10 Terrible

levi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Levi, It looks like we missed the mark on your stay with us, and I don't see any direct feedback. Please feel free to reach out to us directly to assist.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for staying with us. We look forward to welcoming you back soon!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for staying with us. We look forward to welcoming you back soon!

10/10 Excellent

John

Traveled with family
Liked: Amenities, property conditions & facilities
They were able to decorate our room with all natural Christmas garland, wreaths and poinsettias so that our stay during the holidays felt like we were really celebrating Christmas!
Stayed 2 nights in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for staying with us. We look forward to welcoming you back soon!

10/10 Excellent

Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for staying with us. We look forward to welcoming you back soon!

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
Everything was great we will come back
Stayed 2 nights in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for staying with us. We look forward to welcoming you back soon!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for staying with us. We look forward to welcoming you back soon!

10/10 Excellent

Rosendo

Stayed 2 nights in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for staying with us. We look forward to welcoming you back soon!

10/10 Excellent

Charis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for your stay with us at Mokara Hotel & Spa. We look forward to welcoming you back soon!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christopher Blaha - Front Office Manager on Jan 8, 2024
Thank you for your stay with us at Mokara Hotel & Spa. We look forward to welcoming you back soon!

10/10 Excellent

Dianna, Des Moines

Stayed 2 nights in Dec 2023
Response from Brandon Rivera - Front Office Supervisor on Dec 14, 2023
Thank you for your rating Dianna. We look forward to seeing you again soon at Mokara Hotel & Spa!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable well-appointed rooms with nice amenities.
Stayed 1 night in Dec 2023
Response from Brandon Rivera - Front Office Supervisor on Dec 14, 2023
Thank you for your response Jacob. We look forward to seeing you again soon at Mokara Hotel & Spa!

10/10 Excellent

TS, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. We had a balcony overlooking the riverwalk. The spa was perfect for a couple's massage. Food was very delicious and the staff were exceptional.
Stayed 1 night in Dec 2023
Response from Brandon Rivera - Front Office Supervisor on Dec 14, 2023
Thank you for you response. We are glad to hear you had an amazing experience, we look forward to seeing you again at Mokara Hotel & Spa!

10/10 Excellent

Dusty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The convenience of being directly on the river in a central location made the stay outstanding.
Stayed 2 nights in Dec 2023
Response from Brandon Rivera - Front Office Supervisor on Dec 14, 2023
Thank you for your response Dusty. We look forward to seeing you again at Mokara Hotel & Spa!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding!
Stayed 1 night in Dec 2023
Response from Christopher - Front Office Manager on Dec 5, 2023
Thank you so much for staying with us Eric. I'm so glad to hear that you enjoyed your stay with us. We look forward to welcoming you back soon! Have a wonderful Holiday Season!

8/10 Good

Noe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy access to the riverwalk. I would have like the swimming pool gas fire tables to have been functional.
Stayed 2 nights in Nov 2023
Response from Christopher - Front Office Manager on Dec 5, 2023
Thank you Noe, for staying with us. I'm so happy to hear you found our riverwalk location the perfect spot to stay while in San Antonio. I do apologize however about the gas fire tables outside on our rooftop not working, and it has been addressed with our engineering department. We look forward to welcoming you back soon! Happy Holidays!

10/10 Excellent

Tina, Lone Tree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best part of this hotel. Everyone was so warm, friendly, respectful and helpful. Great southern hospitality! Loved the room and beautiful bathroom. Bed was comfortable. Fitness facility was well-equipped. The spa was amazing. I very much enjoyed my stone massage and the relaxation room, as well as steam room. Room service was great. Loved everything. Had a wonderful stay! Would definitely stay here again when in San Antonio!
Stayed 2 nights in Nov 2023
Response from Brandon Rivera - Front Office Supervisor on Dec 1, 2023
Thank you for your kind review Tina. It was a pleasure having you at Mokara Hotel & Spa. We look forward to welcoming you back soon!

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
LAS INSTALACIONES, LA LIMPIEZA, LA NATURALEZA, EL SERVICIO Y SU PERSONAL AMABLE, TODO MUY BIEN
Stayed 3 nights in Nov 2023
Response from Christopher Blaha - Front Office Manager on Nov 29, 2023
Gracias por estar con nosotros. ¡Me alegra mucho saber que disfrutó de su estadía y esperamos darle la bienvenida pronto!¡Felices vacaciones

10/10 Excellent

Emile, LA MESA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed our 3 day stay. The staff was very helpful and friendly. The facilities were clean and our room was spacious and quiet. After telling the concierge that we were celebrating our anniversary, a complimentary bottle of bubbly and fresh fruits was delivered to our room. Nice touch. The hotel is conveniently located to the Alamo and all restaurants.
Stayed 3 nights in Nov 2023
Response from Christopher Blaha - Front Office Manager on Nov 29, 2023
Emile, I'm so delighted to hear that you and your wife enjoyed your stay with us. We look forward to welcoming you back hopefully soon! Happy Holidays!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about this property. The staff treated us like royalty. Great job Mokara
Stayed 3 nights in Nov 2023
Response from Christopher Blaha - Front Office Manager on Nov 28, 2023
Thank you so much for staying with us! We look forward to welcoming you back soon. Happy Holidays!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spa !!! Top of the top spa staff !!!
Stayed 2 nights in Nov 2023
Response from Brandon Rivera - Front Office Supervisor on Nov 23, 2023
Thank you for your feedback! We look forward to welcoming you back to Mokara Hotel & Spa.