Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Free WiFi, bed sheets
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Reviews of Motel 6 San Antonio, TX - I-10 West

2 out of 5
Motel 6 San Antonio, TX - I-10 West
I-H 10 West I-10 & Vance Jackson Rd.,, 6015, San Antonio, TX

Reviews

5.6
Rating 10 - Excellent. 5 out of 54 reviews" "
Rating 8 - Good. 15 out of 54 reviews" "
Rating 6 - Okay. 10 out of 54 reviews" "
Rating 4 - Poor. 11 out of 54 reviews" "
Rating 2 - Terrible. 13 out of 54 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

3.6/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Clarissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible overall
The room is nothing like the pictures it demonstrates I rented a room with a king bed and queen and got 2 queen beds was so tired from our trip didn't want to make it a fuss. Hotel looks like a crack house
Stayed 1 night in Sep 2023

4/10 Poor

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

bailey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dump!! Way overpriced at 55.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 22, 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Desiree

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about it was horribel the towels were stained the furniture was broken, you can tell it was freshly painted because it smelled like it was. I spoke to the front desk to get a late check out but i was told no. All in all it was horrible.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 17, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Dora

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Rolando

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I had booked 2 rooms with double bed and they rented them out after i had paid in advance for them so 6 adults and a toddler had to fit in 1 king size bed in each room they couldn't do anything about it and we were so tired after a long day and everything else near-by were booked out
Stayed 1 night in Jul 2023

2/10 Terrible

Ralph

Business traveler
Disliked: Staff & service, property conditions & facilities
The front office was not open, transaction were done through the night window...A $20 deposit was required...there were no bedside lamps,...there was no security chain on the door, the deadlock didn't work...there was no ice bucket...the TV wasn't plugged in .... the worst Motel 6 I've ever stayed in
Stayed 1 night in Jul 2023

2/10 Terrible

CHRISTINA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures are fake
It was horrible and I called hotels.con and they refused to refund me or credit the night because the property said i was there 13 minutes. 5 to park 3 to take minutes and 5 mi it’s to get back to office and check out and get my $20 deposit
Stayed 1 night in May 2023

8/10 Good

Rosa E.

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
There was no room service, no towels or toilet paper or clean sheets.
Stayed 2 nights in May 2023

6/10 Okay

Yadira

Business traveler
Disliked: Staff & service
Stayed 2 nights in Apr 2023

2/10 Terrible

Adrian

Stayed 1 night in Mar 2023

4/10 Poor

Parice

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Iris

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Trina

Disliked: Cleanliness, staff & service, property conditions & facilities
Not cleaned,extension cord needed as electrical outlets dont work worker had attitude they had to provide electric pad to use tv and micro and fridge very rude and demeaning front desk WEEKEND worker.Told me ITS OK NOTHING works not even phone. PAID FOR DELUXE ROOM no refund or exchange of room because of conditions.. no access to “FREE” wifi.. I guess DELUXE was no bed bugs and entertain in form of prostitues outside my door and banging on walls all night.
Stayed 3 nights in Mar 2023
Response from Nancy Y. on Mar 22, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Justin

Disliked: Cleanliness, amenities
Had a Cricket for a Roommate, Furniture was broken and bad shape. Repairs were very horrible and lacket professionalism, Electrical outlets in bad shape and not appropriately positioned for ease of use.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 22, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Jaelen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Richard

Stayed 1 night in Mar 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jose Luis

Liked: Staff & service, room comfort
Good
Good place just to stay overnight.
Stayed 1 night in Dec 2017

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It wad barely ok, left over insince burned left cause cleaning people missed it. Overall again for price it was ok. At least NO bed bugs.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent !
Overall it was great , thank you staff at motel 6!
Stayed 1 night in Sep 2017

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Skylettu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Frank, san antonio tx

Liked: Cleanliness, staff & service, room comfort
Decently clean. No frills nothing fancy.
Clean well maintained. Dated but not too bad. WHAT?!
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Disliked: Room comfort
Got what I paid for.
It was expected, wasn't very expensive, lots of police and emergency vehicles going down the street at night. The male cleaning person was rude but the front desk woman was helpful and polite.
Stayed 3 nights in Aug 2017

4/10 Poor

Armando

Disliked: Cleanliness
Weekend trip
There were a lot of people outside the hotel at night not doing anything
Stayed 1 night in Jul 2017

6/10 Okay

Judy

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2017

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a hotel prostitution drug dealers
Smell of weed all night long with our children not good
Stayed 2 nights in Jul 2017

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buyer Beware
I told them that I didnt want room service. They still threw away my drinks and food. Also, they didnt make my bad and I told them that I needed fresh towels. Never got that as well
Stayed 1 night in Jul 2017

6/10 Okay

Clarissa

Liked: Staff & service
Smelly sheets
The sheets smelled bad. They should also provide shampoo and conditioner.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

4/10 Poor

Rajani Sridhar

Disliked: Cleanliness, staff & service, property conditions & facilities
Need refund
Only for the locality of hotel we chose this Motel6. The room was super UNCLEAN. After walking few steps in the room, our foot were black in color as so much dust in the room floor. Bathroom had cockroaches. Soaps that they provided stinked with chemical smell. Towels were old and used million times I guess. Any refund?
Stayed 3 nights in May 2017

4/10 Poor

Manuel

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Angel

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good stay for the price
Overall my stay was good at this motel 6. Good area many store and restaurants near the freeway. They have very good customer service in the motel very polite people. Room was nice and comfy but they never cleaned our room once. The shower had very low water pressure when showering. Their is a lot of noise in the area due to people and traffic. They have no swimming pool. We did have a hard time getting in the parking lot due to only one entrance and u exit the same way. The property is all gated around. Overall it was a good stay for the price.

6/10 Okay

Verified traveler

no again no just not interested, I wont stay there again, the Motel 6 in Abilene, TX is much nicer.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very smelly room even tho it was supposed to be .no smoking. Got room upstairs with No elevator which was bad for my knees. Not enough parking spaces. Not a very good shower. Water hardly came out.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
there was a roach , the ceiling was leaking, the cable didnt work, our door got stuck and we got locked out, there was no iron in the room or blow dryer, they only gave us 2 pillows no extra , only had one blanket that was paper thin .worst place to stay at im never staying at a motel 6 again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall content..
I enjoyed our stay.. comfortable and convenient.. very happy..

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not stay at this hotel again. It was not very clean. The bed spread, bed sheets, the comforter and the pillow cases were stained. They seemed to either not be washed or properly washed. There was a bad smell in the room.

6/10 Okay

ARACELI ORTEGON

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like in a crime scene
Rude staff. Dirty rooms. Too much trafficing. Parking lot to small

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities