Ratings based on 448 Verified Reviews

3.5 out of 5
62% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from san antonio,tx

Not worth the price. Overrated.

Posted Mar 15, 2017
The website has the rooms looking nice fresh and clean. Not the case when you get there. Just a heads up you will have to pay for a cancellation. So go view the property before you purchase anything. Bad experience. Never again.
1 out of 5
by A verified traveler from Amarillo, Texas

Last Stock Show

Posted Feb 19, 2017
Pros: The pool was heated.
Cons: The furniture was old. The carpet needs replaced. The towels were like sand paper. Change the breakfast hours.
Location: Right off the loop 1604. Starbucks close by, was much needed.
The pictures on the hotel website look nothing like the actual facility. Breakfast wasn't served until 7 am, when breakfast was served. There was no hot water, the syrup for the waffles was on the floor. One morning the office was locked, no lights on at 715 am. Had to ask for milk, butter, coffee wasn't ready. Not enough staff at the hotel. We came back at 445 pm, no one had been to the room to clean. We never had our room cleaned the entire time we were there, we just got clean towels, it was just easier that way. Staff is not dressed professionally, the website image is that this is an upscale extended stay hotel. It is not. There is an apartment complex right behind the hotel which I am assuming is how the money is actually made for this business. Coffee maker backed up, had to get another one. Just left the old one on the counter, since the room was never cleaned it just sat there the entire time. Extremely disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
The staff was very accommodating and the rooms were apartment style. I like how they provide dishes and utensils for use.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to relatives

Posted Feb 14, 2017
Pros: Roomy reasonable!
Roomy,kitchen, living room etc! Older but roomy and reasonable$
Comment from Hotel Management
Feb 15, 2017 by Christina Jackson, Hotel Management
Thank you for taking the time to write about your stay. I am very happy to hear you are pleased with our unique set up. It does make for a comfortable stay. I also appreciate your input on the decor of the rooms, I can assure you I am taking that into consideration. We hope that the next time your travels bring you this way you will choose to stay with us again.
2 out of 5
by A verified traveler from live oak, texas

very disappointing

Posted Feb 12, 2017
Pros: location
Cons: the quality in the room!
shower curtain barely hanging, towels very rough, pillows terrible, no blanket for the pull out bed. other visitors stand out side your room and talk and laugh before the sun comes up.
Comment from Hotel Management
Feb 15, 2017 by Christina Jackson, Hotel Management
I am very sorry to hear about your experience with us. Although we cannot control the actions of others the other issues in the room you spoke of are unacceptable. All of our rooms are inspected and quality is high on everyone list. Although decor is out of our hands the quality of the linens and the cleanliness of our rooms is completely with in our control and we should not have had any issues. I can assure you I will be looking into how any of those issues could have happened. Thank you for bringing this to my attention.
5 out of 5
by A verified traveler

Clean room and convenient location

Posted Dec 12, 2016 on Hotels
We have stayed there to take my daughter for the soccer tournament at Scherz. The location was very convenient for that. The room was clean and spacious. The front desk personnel were very nice and being helpful. We will definitely come back if we are in this area!
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
I am very excited to hear that you enjoyed your stay. I hope that the soccer tournament turned out great as well. I will make sure to share your kind words with the rest of our staff, they work very hard to ensure that all of our guests have a great experience. They will be happy to hear that was accomplished during your stay. We look forward to seeing you again the next time your travels bring you this way.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 26, 2016
Everything we expected, definitely a satisfied customer!
Comment from Hotel Management
Nov 30, 2016 by Christina Jackson, Hotel Management
Thank you so much for your positive feed back. We really appreciate it. Very glad you enjoyed your stay. We look forward to seeing you again!
5 out of 5
by A verified traveler

Great Stay Great Price

Posted Nov 16, 2016 on Hotels
I absolutely loved it called one hour before check in and spoke to Aileen and I told her I wanted a room on the 1st floor and she accommodated me right away.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Yes!! I am always so pleased to hear when we are able to meet our guests needs. We try our best to make sure all of our guests are satisfied. Thank you so much for taking the time to share with us about your stay. I will make sure to let Elaine know how happy you were with her service.
4 out of 5
by A verified traveler

Great Family Stay

Posted Nov 16, 2016 on Hotels
We had a great stay! We loved the affordable pricing that could accommodate 2 families comfortably. It was so nice to have a living area to connect the 2 bedrooms for us to visit with each other comfortably. So great to have 2 Bathrooms also! The room could use some updating and I could see that they were currently updated some of the rooms.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you so much for taking the time to write about your stay. The staff works hard to make sure we provide every guest with a great experience, and we love to hear when we were able to accomplished this. We love the 2 bathroom feature as well, as a parent of two teenage children I know this type of accommodation is a luxury. We do hope that the next time you visit our area you will choose to stay with us again.
2 out of 5
by A verified traveler from US

Old apartment complex.

Posted Nov 15, 2016
Pros: Nothing. No positive comments. Would not recommend.
Cons: Old apartment complex. Dated facility. Not clean.
Location: N/A
Comment from Hotel Management
Dec 1, 2016 by Christina Jackson, Hotel Management
Thank you for sharing your feedback. We value all feedback good or bad. I am very sorry to hear you did not enjoy your stay. I can assure you we will be looking into all of the issues you have mentioned.