Ratings based on 3,640 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from fort worth,tx

Riverview

Posted Jun 26, 2017
Riverview was blocked by tree. Carpet dirty, walking around barefoot makes your feet black.
4 out of 5
Recommended
for Everyone
by A verified traveler from MI

Great location

Posted Jun 6, 2017
Room was musty smelling. View was of parking garage.
Comment from Hotel Management
Jun 20, 2017 by Lucie , Hotel Management
Dear Matt, I am so sorry you experienced a musty odor and your view was less than desirable. Thank you for the post and information we can use to aid us in improving. Regards
3 out of 5
by A verified traveler

On riverwalk, accessible

Posted Jun 5, 2017
Nothing "extra" done for guests...no sgiwercaps, shampoo and lotions used. We stayed friday, Saturn nights and left Sunday. Our room was not cleaned because we slept for 2 hrs while they were cleaning, no one came afterwards. No coffee anywhere seen. Just felt like they did minimal.
Comment from Hotel Management
Jun 7, 2017 by Lucie, Hotel Management
Dear Tony, Thank you for taking time to complete this post. I am so sorry we dropped the ball while you were a guest in our hotel. Please know your comments will be shared with staff members to work on improvement and prevention of this unacceptable type of stay. Respectfully, Lucie
3 out of 5
by A verified traveler from Louisiana

Great location

Posted Jun 4, 2017
First night the AC wasn't working properly. Room stayed stuffy all night. Next day,I had to ask for a plug in fan to circulate the air. The only good thing I can say is that it's an ideal location & a friendly staff. Would I go back???!!...probably not!
Comment from Hotel Management
Jun 9, 2017 by Lucie, Hotel Management
Dear Bridget, Please accept my sincere apology for the challenges you faced while a guest in our hotel. Please feel free to reach out to me should you wish to discuss the issues further. Respectfully, Lucie
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice hotel on the Riverwalk.

Posted Jun 4, 2017
Nice hotel on the Riverwalk. Walking distance to just about everything. Bathroom is very small. Hard for multiple people to get ready at the same time. $10 parking deck across the street. Beware it may fill up quickly on weekends.
Comment from Hotel Management
Jun 7, 2017 by Lucie A, Hotel Management
Thank you for the information you shared and the 4 rating!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicag ino,

Nice hotel right on the Riverwalk

Posted Jun 2, 2017
Our room was very clean and quiet. The room and hotel were decorated tastefully with Spanish Mexican influence. The staff gave excellent service. We will use this hotel again when we return.
Comment from Hotel Management
Jun 8, 2017 by Lucie , Hotel Management
Thank you for the wonderful comments.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
Booked last minute and got a really good rate. Only problems I had with the hotel is the internet cost 9.95 a day, and we were terribly hot in the room both nights we stayed.
Comment from Hotel Management
Jun 8, 2017 by Lucie , Hotel Management
We are so sorry the room was so uncomfortable. I hope someone was able to address the issue for you. Signing up for our loyalty program Select Guest comes with many perks including complementary Wi-Fi. She plans to bring you back to San Antonio please be sure and sign up for select guest so that we can get you that complementary Wi-Fi you need. Thank you for your comments and feedback and once again I am so sorry about the temperature in your guestroom I hope you will b comes with many perks including complementary Wi-Fi. She plans to bring you back to San Antonio please be sure and sign up for select guest so that we can get you that complementary Wi-Fi you need. Thank you for your comments and feedback and once again I am so sorry about the temperature in your guestroom I hope you will accept my apology.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
No air in the elevators or hallways 98 degrees outside so it was a little warm. Rooms were cool though.
Comment from Hotel Management
Jun 7, 2017 by Lucie, Hotel Management
Thank you for the post, We hope the weather is much cooler next time you come visit us. Warm Regards, Lucie
2 out of 5
by A verified traveler

Historic hotel close to Riverwalk

Posted May 29, 2017
Pros: I liked the history and the location on the riverwalk.
Cons: Every room regardless where it's located at the hotel should have the same quality and they should have their own fitness center.
Location: Besides the Alamo and the river walk we enjoyed the Pearl District and the Marketplace.
My stay at the Omni LaMansion was a split stay to San Antonio. The first two nights I was given a room that was in the other building across the bellman and lobby. First of all you had to wait a long time for the non-airconditioned elevator. The hallway was bland, drabby and gloomy. When I got to my room I wanted ice but there wasn't an ice bucket in the room. I called the front desk and they said they would send a bucket of ice at a cost. I declined. When I tried watching tv, the tv picture would freeze or flip to the main station. The second stay for one night the room was located in the same building of the front desk. The elevator in this building was air conditioned and was faster. Hallway was nicer and inviting. However I had the same problems with the tv, and this time the thermostat did not function. In this room there was an ice bucket with an ice machine down the hallway. This hotel does not have a fitness center you have to walk across the bridge to the Mokara Hotel to use their fitness center.
Comment from Hotel Management
Jun 7, 2017 by Lucie , Hotel Management
We apologize for your stay not being as it should have been. Thank you for taking the time to provide us valuable feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Old Spanish feel hotel right of the river walk!

Posted May 29, 2017
Great room with balcony right off the river walk so easy access to downtown San Antonio!
Comment from Hotel Management
Jun 7, 2017 by Lucie , Hotel Management
Thank you for the great rating!