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Reviews of Quality Inn & Suites I-10 near Fiesta Texas

2.5 out of 5
Quality Inn & Suites I-10 near Fiesta Texas
13279 W IH 10, San Antonio, TX

Reviews

6.6
Rating 10 - Excellent. 101 out of 348 reviews" "
Rating 8 - Good. 67 out of 348 reviews" "
Rating 6 - Okay. 70 out of 348 reviews" "
Rating 4 - Poor. 40 out of 348 reviews" "
Rating 2 - Terrible. 70 out of 348 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from manager on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mayra

Stayed 1 night in Mar 2024
Response from manager on Apr 6, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Art

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were dirty. Went to the front desk for I thought clean ones when I got to the room and open the sheet it was dirty. the fridge was leaking water
Stayed 1 night in Mar 2024
Response from manager on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Amanda

Stayed 4 nights in Mar 2024
Response from Manager on Mar 15, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Liliana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Juan R.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Antonio Stay
The rooms were good, clean comfortable beds. Management at desk was friendly and provided great service. Cleaning personnel did a great job maintaining cleanliness in rooms. Showers/ tub and toilet are dated but funcional. Breakfast did not have a variety; only two cold cereal and waffles,coffee, orange and apple juice. Had a small fridge but limited to only a couple (2-4) yogurts, no toast, no pastries or bagel. They could do much better in that area.
Stayed 2 nights in Dec 2023
Response from manager on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Zulema

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from manger on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Miguel

Stayed 4 nights in Dec 2023
Response from manager on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Arivamudhan

Disliked: Amenities, property conditions & facilities
Sunken Bed and just waffle for breakfast
Stayed 1 night in Dec 2023
Response from manager on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Hector Javier

Business traveler
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from manager on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jose

Stayed 1 night in Dec 2023
Response from manager on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Paco G

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I decide 2 stay an extra night and I have to take everything out before 11 and checking back at 3 o'clock. Add the manager what's married route when. Yes? Tell him. Why should I check out when is and stay on the same room?
Stayed 1 night in Dec 2023
Response from manager on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

William

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet couldn’t flush very well and could not handle any toilet paper and shower head was in poor condition. Dead bugs around the room. Grimy floors and walls. Overall pretty decent for the price though
Stayed 2 nights in Nov 2023
Response from manager on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roy

Liked: Staff & service
Disliked: Property conditions & facilities
Ever Thing was good
Stayed 1 night in Nov 2023
Response from manager on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

niesha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Some part was okay but the sheets had spots the tub was old it had a sewer smell.also
Stayed 2 nights in Nov 2023
Response from manager on Nov 6, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Armando

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs everywhere. Left early cause there were too many
Stayed 3 nights in Oct 2023
Response from manager on Nov 2, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Brenda

Traveled with partner
Liked: Cleanliness, staff & service
Clean room. Very comfortable bed and pillows. Remote wouldn’t work with tv. Toilet clogged after first use, but there was a plunger in the bathroom. No problems after that. Breakfast selection dismal. When we got there, everything was gone.
Stayed 1 night in Oct 2023
Response from manager on Oct 27, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is horrible. Their customer service needs some serious work. Their toilets don't work properly or all the time. They have people slamming doors, and kids running around at all times. I thought choice hotels was good, but they have gone down hill to one the worst places ever and this place leads in it's downfall. I wouldn't tell my worst enemy to go
Stayed 2 nights in Oct 2023
Response from manager on Oct 28, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were dirty and there was cockroaches. Beds were dirty too.
Stayed 2 nights in Oct 2023
Response from manger on Oct 17, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the savings
Filthy. Stained sheets, filthy shower, mystery grime all over. Cold AC.... LOL
Missing switches
Fungus and broke curtain rod
Stained sheets, also cigarette burns
Filthy tolet
Stayed 1 night in Oct 2023
Response from manager on Oct 10, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Cristo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived room was okay. Then we found out the door did not lock and all you had to do to get in is literally push it and it would open. Had to be moved to another room. The new room's door did lock but the toilet leaked water each time you flushed it. I had to constantly ask the girl from maintenance to give me new towels, and had to ask her to please take out the trash as they wouldn't do it while I was gone. Also, they did not change the sheets and blankets let alone did they do the beds. It does have a cocoroach problem. We saw at least 4 during our stay. The day before we left all power went out but I guess that wasn't the hotels fault it was the city. We did enjoy the pool and the location is very calm. Not the most terrible experience but not the greatest either. The price all in all isn't horrible. But they really should pay more attention to maintenance on the rooms.
Stayed 4 nights in Sep 2023
Response from manager on Oct 5, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Tv didnt work they wouldnt fix it or move rooms. Toilet didnt work and the bathroom door wouldnt open and had my disabbled daughter locked in it. Bed was broke. They would not accimidate us at all we left
Stayed 1 night in Sep 2023
Response from manager on Oct 1, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Holly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room. No TV. Two hypodermic needles found in room. Drug deal happening outside in parking lot at night.
Response from manager on Sep 27, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Antonio I10
The room looked decent enough in the picture. But once there, the bathroom was smelly and very dirty. It hadn't been cleaned in quite a while. Crusty stuff on the door, carpet by the bed hadn't been cleaned. Would not stay again. Even for the price. Room service- took the dirty towels, left the trash and no clean towels.
Stayed 5 nights in Sep 2023
Response from manager on Sep 17, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 Poor

Meagan, APO

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
Sitting down to eat at the table and a cockroach crawling out of the coffee maker was great. Had dogs with me and all of the grass Was just pure burrs and stickers they had to pee on rocks and the curbs. Horrible people above me just banging and stomping for 90 mins. I called front desk and I think they took care of it after 45 mins. From 1am-240am noise noise noise
Stayed 1 night in Aug 2023
Response from manager on Aug 27, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Okay

James

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Bar of soap left in tub from previous guest. Upon entering the room it had a musty odor, found air freshener sitting on a/c unit. The main door to the room was dirty from what appears people closing the door with their feet. The room was equipped with only two body towels and a floor towel. Television was unreliable, click on antenna picture come on but frozen with no sound and channel will not change. Tried Netflix and sound worked but no picture and same issue with YouTube service. Spoke with management and they explained they recently took over the property and trying to get it fixed, but television issue wasn't resolved in the 4 day stay. Staff was short handed, made the bed nicely but still only left two body towels.
Stayed 2 nights in Aug 2023
Response from man on Aug 22, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Erin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from manager on Aug 16, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

steven

Stayed 2 nights in Aug 2023
Response from manager on Aug 26, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was quiet.
Stayed 3 nights in Aug 2023
Response from manager on Aug 5, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jennifer

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from manager on Aug 4, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mel

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel i’ve ever stayed in my life, our z2 rooms were dirty full of ROACHES and bugs, toilet never flushed so my kids were not even able to use the restroom. When mentioned my concerns to the lady that was working the front desk, she was so rude, she sidnt care at all and ignored me. Staff is very rude and there’s no way you can communicate with them, when checking in the guy asked me to talk to a cellphone to use a translator since the guy didn’t speak english.
Stayed 2 nights in Jul 2023
Response from manager on Aug 1, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from MANAGER on Jul 19, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Crystal

Stayed 1 night in Jul 2023
Response from manager on Aug 1, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were a bit dirty, the pool was green.
Stayed 3 nights in Jun 2023
Response from ms on Jun 28, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Justin

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from ms on Jun 26, 2023
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

2/10 Terrible

Samira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from ms on Jun 1, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Harvey

Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from ms on May 14, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Javier

Stayed 1 night in May 2023
Response from ms on May 10, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Natalie, Navasota

Stayed 3 nights in Apr 2023
Response from ms on May 28, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Raymundo

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was okay for a night, for the price. The room could be a little bit cleaner, but I have seen worse. The breakfast had very few choices. I have no complains for the staff, the only thing was they did not open the side door and we had to walk all around to the front door to enter the lobby it was a good thing that it was not raining when we nedded to go to the lobby. Overall if you just want a cheap room to sleep this place would be okay.
Stayed 1 night in Apr 2023
Response from msg on Apr 25, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Arianna

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Electrical hazard, light switch “button” fell out.
Stayed 1 night in Apr 2023
Response from ms on May 10, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty Hotel
Our stay was terrible. The room was filthy. Lots of roaches. The linen was nasty. The bathroom was beyond nasty. The walls and the ceilings were nasty.
Stayed 2 nights in Apr 2023
Response from msg on Apr 25, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great everything but too much pressure in shower
Everything great. The eco friendly rating is because the faucet in the tub/shower was full blast with no speed control. The water came out stinging the skin. When I got out the shower, the entire unit was wet from humidity including the slippery floors. If the pressure would be adjusted, that would solve the issue. Otherwise everything else was great and would definitely come here again.
Stayed 1 night in Apr 2023
Response from msg on Apr 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Gyewoon, katy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Photo is photo
Stayed 1 night in Mar 2023
Response from ms on Apr 7, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We came here from a beautiful La Quinta. My daughter was a bit concerned because the La Quinta was a beautiful hotel. The parking outside our room was a HUGE benefit. Then, we were able to stream our own streaming subscriptions. This moved Quality in into a whole new realm of stay. We stay in hotels at least 10 nights a year for Scottish Festivals. So price and convenience are important. This stay fit the bill. The floors could be a bit less dusty, but as an overall stay we will certainly be back.
Stayed 1 night in Apr 2023
Response from ms on Apr 4, 2023
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

4/10 Poor

Shaila

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room and the bathroom was very dirty. Only bed sheets were changed before our stay.
Stayed 1 night in Mar 2023
Response from ms on Apr 2, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

David, Mission

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall it was a decent place for the price we paid. The breakfast was minimal-waffles, juice, yogert, cereal, apples, and coffee, but the waffles were the Texas waffles!!
Stayed 1 night in Mar 2023
Response from mg on Mar 21, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. The room needed more attention while cleaning- there were spiderwebs in the ceiling corners. There was dust and dirt in other corners. The bathtub had hair in it. And the bathroom smelled like urine.
Stayed 3 nights in Mar 2023
Response from mg on Mar 21, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Just passing through….
First and foremost Friendly staff and great location in regards to Fiesta TX!!! Bed was comfy and pillows extra soft! Breakfast choices very minimal (waffles, cereal, yogurt, fruit and coffee/juices) that ends promptly at 9am. Now the other side :/ room had a lingering odor, I bought air freshener. I had cleaning issues first night but hotel staff took care of it ASAP. I also did have to battle little critters, I probably killed about 4-5 small roaches :/ Also no safety latches on doors.
Stayed 2 nights in Mar 2023
Response from mg on Mar 21, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Maria Diaz

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from mg on Mar 21, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.