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Reviews of Residence Inn by Marriott San Antonio Downtown Market Square

3 out of 5
Residence Inn by Marriott San Antonio Downtown Market Square
628 S Santa Rosa Ave, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 168 out of 301 reviews" "
Rating 8 - Good. 81 out of 301 reviews" "
Rating 6 - Okay. 30 out of 301 reviews" "
Rating 4 - Poor. 11 out of 301 reviews" "
Rating 2 - Terrible. 11 out of 301 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kent

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
They were very quick to respond and fix a couple of bathroom issues that were present when we got to our room.
Stayed 5 nights in Mar 2024
Response from Bea on Apr 4, 2024
hello kent!thank you so much for taking the time to review us!We hope to see you soon!

6/10 Okay

Charles, Bay City

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
The staff and our family definitely had a language barrier between us. The facility was clean, however, definitely in need of repairs The television in our room didn't even work. When we let the staff know, nothing was offered or handled, due to the fact that the staff we spoke with couldn't speak English.
Stayed 1 night in Feb 2024
Response from Beatrice on Feb 23, 2024
Charles, Just to give a bit of advice, our front desk are excellent English speakers. If you contacted them they'd be more than happy to help.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Staff were friendly. Everything was clean. Loved pool/ hottub area. Breakfast was ok. Room- Bed was comfortable. Lots of room and kitchen was handy. Cons: needed room carpet updates with extra padding, could hear people above walking around. Door closes loud. Would prefer hand held shower. With no car a bit far from most restaurants. Had 2 shuttle drop offs. Uber works.
Stayed 8 nights in Feb 2024
Response from Beatrice on Feb 23, 2024
Richard, Thank you so much for taking the time to fill out this survey. We hope to see you back soon.

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and amazing quality rooms with awesome staff at front desk
Stayed 1 night in Feb 2024
Response from Beatrice on Feb 19, 2024
Dear Jose, Thank you for taking this survey!We hope you come back and see us soon!

6/10 Okay

Beth

Traveled with group
Liked: Staff & service
Residence Inn says they will pick up from the airport. We set up the pick up. When we arrived, a half hour before pick up time I received an email saying there were ‘technical difficulties’ and they would not be able to pick us up. There was no mention of reimbursement for an Uber or arrangements for a different way to get there. The hot tub was closed and dirty. The toilet in my room did not work and ran all night. I asked for a repair and went out for the day. When I got back, the handle was so tight, it would barely flush and the toilet ran every 9 minutes refilling. Again I asked for a repair and went out the next day. Toilet continued to run the entire time I was there, although it was every 20-30 min. it was a frustrating stay, I expected more out of a Residence Inn.
Stayed 4 nights in Jan 2024
Response from Beatrice on Feb 19, 2024
Dear Beth, We are letting you know that our shuttle is complimentary and we do understand your frustration at not being able to use it when you arrived but we hold the safety of our guests and employees very seriously and that is why it was not sent out that day.As for the loud trains, there is not much we can do about the location of the railroad tracks.We took the complaints of the toilet very seriously and sent out engineer to check it out both times.We hope you have a great day and see us next time.

10/10 Excellent

andrea, North Olmsted

Stayed 1 night in Jan 2024
Response from Beatrice on Feb 19, 2024
Dear Andrea, Thank you for taking the time to fill out this survey. We hope to see you again soon!!!

8/10 Good

Ravi, Manlius

Stayed 3 nights in Jan 2024
Response from Beatrice on Feb 19, 2024
Dear Ravi, Thank you for taking the time to fill out this survey. We hope to see you again soon!

6/10 Okay

Will

Traveled with partner
Liked: Staff & service
Stayed 6 nights in Dec 2023
Response from Beatrice on Feb 19, 2024
Dear Will, Thank you for taking this survey. We hope to see you again soon!

10/10 Excellent

Marivel, Hebbronville

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Surya

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall its a good stay., just a little disappointed that there isn't any water bottles or house keeping done every day. No water bottles even the checked in day.. No house keeping after checkin but when asked they would give extra towels but for a marriot I expected more.
Stayed 2 nights in Nov 2023
Response from Beatrice on Nov 28, 2023
Thank you for filling out this survey!We're so glad you had an awesome stay. I understand and our housekeeping is every other day and you did stay for 2 nights. Also we do have bottled waters for sale in our Market area.

10/10 Excellent

Scott

Stayed 2 nights in Oct 2023
Response from Beatrice on Nov 11, 2023
Thank you for taking the time to review us. We hope to see you again soon!

8/10 Good

mary s

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the fact you can actually hear the person above your bedroom walking in their bedroom. I was told by management that there would be a shuttle readily available for our trip to the Alamo Dome… that they would waiting at 5:00… There was no shuttle… but, lots of excuses and plenty of them.😟 For the remainder of our stay, management never once got in touch with us to tell us that a shuttle service would be ready for us When I visited Residence before the reserved dates, I had requested a bedroom downstairs, since I’m a senior. That didn’t happen.Again, excuses, that I had reserved the hotel with Expedia. I told him the management that I had come earlier in the summer to personally request a downstairs bedroom and to check out the accommodations. Breakfast was considerably good and tasty.
Stayed 2 nights in Oct 2023
Response from Beatrice on Oct 31, 2023
We hope you see us next time.

10/10 Excellent

miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Oct 2023
Response from Bea on Oct 18, 2023
Thank you! Have a wonderful day!

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come again!! It was clean and beautiful
Stayed 3 nights in Oct 2023
Response from Beatrice on Oct 31, 2023
Thank you! Have a great day!

6/10 Okay

Lan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean and friendly staff. The advertising said there would be tennis court. Instead there was a basketball court only. That’s why I booked the place.
Stayed 2 nights in Jul 2023
Response from Beatrice on Oct 10, 2023
Lan, thank you for your review. We do have the set up for the tennis court you just have to let the front desk know.

2/10 Terrible

Donna

Business traveler
Disliked: Staff & service, room comfort
My shortened stay at Residence Inn San Antonio
I left this hotel after 1 night of planned 3 night stay. The advertisement had suggested only 8 minute walk to conference center which was not true. The bed was hard and I hardly slept for half the night. I asked about sleeping in another possible room but was told all beds the same. At that point I knew I had to move to another hotel and went to another Marriott. I was not able to get a refund for the next two nights paid for yet as I did not have time to make contact due to business of meeting I was attending. I plan to do so in next day at most. It was disappointing because I have stayed at several other Residence Inns that were quite comfortable.
Stayed 3 nights in Sep 2023
Response from Beatrice on Oct 3, 2023
Hi Donna, It is unfortunate that you did not like our beds. We only charged you for the one night that you stayed since you did book through a third party. Have a wonderful day!

10/10 Excellent

Angelica, san antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week pending closing on our house. It was a great 2 bed, 2 bath room that was spacious abd made our week there great.
Stayed 6 nights in Aug 2023
Response from Beatrice on Oct 3, 2023
Angelica, thank you so much for taking this survey. CONGRATULATIONS on your new home!!!

10/10 Excellent

Jakkia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. I cannot say it enough they went beyond to make sure we had a comfortable stay.
Stayed 3 nights in Sep 2023
Response from Beatrice on Oct 3, 2023
Jakkia, Thank you so much for taking the time to write this survey! We hope you come back soon and see us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW
I was shocked at how great this place was. The two bedroom had a full kitchen and there is a mini-HEB just down the street which helped us save money on food. The staff was great, breakfast had a lot of options and it was clean. It's hard to get there right now because of construction but once we figured that out it wasn't a problem. My only critique is that it was hard to get a pickup after we got dropped off on the river walk.
Stayed 2 nights in Sep 2023
Response from Beatrice on Sep 27, 2023
Thank you so much for the review!!!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Bea on Sep 26, 2023
Thank you so much for your review! We hope to see you back soon!

8/10 Good

Andrea

Stayed 2 nights in Sep 2023
Response from Beatrice on Oct 10, 2023
Andrea, thank you so much for taking the time to review us. We hope to see you again soon!

2/10 Terrible

Gregorio, Laredo

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Beatrice on Sep 4, 2023
Gregorio, Thank you for your review.

10/10 Excellent

Yen-Chi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Beatrice on Aug 6, 2023
Thank you for filling out this survey!

8/10 Good

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how it was quiet and away from traffic, can’t control the construction, but it wasn’t bad. The shuttle was nice just the times seemed to be off with the front desk, but they worked with us.
Stayed 2 nights in Jul 2023
Response from Beatrice on Aug 3, 2023
Thank you so much Amanda!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Beatrice on Jul 31, 2023
Thank you! Can't wait to see you back!

2/10 Terrible

Manuel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Construction around the hotel was a big inconvenience. Also, there was spiders under the comforter sheet when we first arrived.
Stayed 1 night in Jul 2023
Response from Beatrice on Jul 27, 2023
Manuel, we do apologize for your experience. We are taking care of it.

8/10 Good

James Scott

Liked: Cleanliness, staff & service, property conditions & facilities
God is Good
Stayed 4 nights in Jul 2023
Response from Beatrice on Jul 7, 2023
Thank you so much!!! We hope you come back to see us!

8/10 Good

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing! Beyond beautiful. Comfortable beds, an adorable queen suite, everything looked clean, someone always seemed to be doing something to make things better, the breakfast options were great, and the pool looked beautiful and clean. The negatives, which shouldn’t steer anyone away because it really is a great property. The first was our tub was slippery enough that I slipped on our last day there. So maybe bring a bath mat. Second was the the construction. They are doing construction on their road but I mean really, where weren’t they?
Stayed 3 nights in Jun 2023
Response from Beatrice on Jun 29, 2023
Thank you so much!!!We can't wait to have you back!!!

10/10 Excellent

Sosi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is affordable and it near to the riverwalk and the market it’s in a good location.
Stayed 2 nights in Jun 2023
Response from Beatrice on Jun 27, 2023
Thank you for your survey!!!

10/10 Excellent

Narasimha

Liked: Cleanliness
Nice place for economy price
Stayed 1 night in Jun 2023
Response from Beatrice on Jun 27, 2023
Thank you for your response!

8/10 Good

Irine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Beatrice on Jun 15, 2023
Thank you!

10/10 Excellent

Socorro

Stayed 4 nights in May 2023
Response from Beatrice on Jun 15, 2023
Thank you!

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was somebody dog wouldn't stop barking!!! Other than that, perfect stay!! Very comfortable!!!
Stayed 2 nights in May 2023
Response from Beatrice on Jun 15, 2023
Thank you!

10/10 Excellent

WALTER

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Beatrice on Jun 15, 2023
Thank you!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Beatrice on Jun 15, 2023
Thank you!

10/10 Excellent

Debra, Los Banos

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean… the Staff was Amazing, they made us feel like family… even wen my family came to hang out at the pool…would recommend this place and would stay there again
Stayed 6 nights in Apr 2023
Response from Beatrice on Jun 15, 2023
Thank you!

6/10 Okay

Roberto

Stayed 1 night in Feb 2023
Response from Beatrice on Feb 28, 2023
Hello Roberto! Is there any way that you can let us know how we can get a 10?

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2023
Response from Beatrice on Feb 28, 2023
Thank you so much for the review!!! WE hope to see you back again!

10/10 Excellent

Noreen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Beatrice on Feb 22, 2023
Thank you so much for your review! We really do appreciate your help with this. Have a wonderful!

8/10 Good

Kat

Stayed 1 night in Feb 2023
Response from BEA on Mar 10, 2023
Kat, thank you so much for filling this out for us! We hope to see you again soon!

4/10 Poor

lorraine

Traveled with family
Liked: Cleanliness, room comfort
My Chemical Romance
The main thing after a 1200-mile trip was the hot tub was needed. We used it the first night. It burned our skin, I really think they used bleach not chlorine in it. I still am covered in red spots all over my body. We told them, and asked them to address it. Checked it two days later, still same thing. So until it is drained no one should use it.
Stayed 3 nights in Jan 2023
Response from Beatrice on Feb 2, 2023
I apologize for your stay. We have addressed this issue with our maintenance department

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was great!! Property was accommodating, 2 bedroom similar to a plush apartment with a great location.
Response from Beatrice on Jan 18, 2023
Thank you so much for your review! We appreciate you staying with us!

4/10 Poor

Zacarriah

Traveled with family and small children
Liked: Cleanliness, amenities
The staff was lovely, the room and hotel were clean and except for fallen leaves everywhere the grounds were clean. However the room had the worst bed I’ve ever had in a motel. The room was advertised as having a queen bed and it had an extremely worn out double. I was almost completely unable to sleep during the night and woke up very sore.
Response from Beatrice on Jan 18, 2023
I do apologize for that experience. We always hold ourselves to a higher standard.

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2022
Response from Beatrice on Jan 18, 2023
Thank you for filling our our survey! We can't wait to see you again.

10/10 Excellent

Kimberly

10/10 Excellent

Katherine

Liked: Cleanliness, room comfort
Quick stay, but it was fantastic. Great room we would love to stay there again.
Stayed 1 night in Oct 2022
Response from Lorraine Cruz General Manager on Nov 6, 2022
Awesome and thank you so much we hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from Lorraine Cruz General Manager on Nov 6, 2022
Thank you so much and we hope to see you again soon

4/10 Poor

Matthew

Disliked: Cleanliness
Stayed 3 nights in Jul 2022
Response from Lorraine Cruz on Aug 1, 2022
Thank you for reviewing the property, we hope that you had a great stay and if you have any additional feedback, please contact me at the porperty or via email

10/10 Excellent

Phuoc

Stayed 9 nights in Jul 2022

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Birthday Celebration in Historic San Antonio
Great property! Clean lobby and breakfast areas were well maintained. Patio area included tables, bbq grills and hanging lights, also well maintained. Three(3) night stay in a two(2) bedroom suite, with full kitchen. Spacious living room, kitchen, bedrooms and bathrooms. Only criticisms were “no hot water” for showers! Only “lukewarm water” and bathtubs did not “drain” when showers were in use! Also, Mattresses were not comfortable! $10 per day for onsite parking! Great location and HEB Grocery Store was within walking distance!
Stayed 3 nights in Jun 2022
Response from General Manager on Jul 19, 2022
Thank you so much for the feedback and we truly do appreciate your kindness and will look into the water situation. Our mattresses are brand new Serta Sleepers and we regret that they were not comfortable for you. Thank you for staying at our great location and we look forward to seeing you again.