The staff who worked the breakfast area were dedicated and attentive. They were qyick to help resolve any issues and answer questions. The valet service team was good. Quick to respond and efficient. Some will open your door, but don't expect them to help with your bags, sadly.
The rest of our experience with the hitel was pretty disappointing. While the location was great for walking into the main downtown area, the local buldings and neighborhood were in significant disrepair and did not feel safe to travel arpund at night with my children.
The pool was small and rarely busy. Expect peeping contractors from the nearby buildings. The hot tib was not working and did not appear to be in theeir plan to service or clean anytime soon.
During our stay there was a notice the water lines would be serviced overnight and to expect waterflow changes. At no point was it posted that the walls would be shaking and we would be kept up all early AM hours from the what sounded like saws cutting metal behind our room walls.
Sadly, these efforts did not improve the drainage in our bathroom tub. While taking a shower, it would collect 6-8 inches of water, including dredging up nasty gunk from the drain below. The tub was consistently slimy and riddled with dirt. Despite addressing with the front desk, we were not given any help.
Beware of broken metal clips on the pull out couch, and insufficient bedding/kitchen supplies as well. Disappointed overall in our stay