Pool

Reviews of Sonesta ES Suites San Antonio Downtown Alamo Plaza

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1011 out of 1813 reviews" "
Rating 8 - Good. 453 out of 1813 reviews" "
Rating 6 - Okay. 179 out of 1813 reviews" "
Rating 4 - Poor. 87 out of 1813 reviews" "
Rating 2 - Terrible. 83 out of 1813 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn M

Liked: Cleanliness, staff & service, property conditions & facilities
Location was near the Alamo and a short walk to the Riverwalk. Front desk service attitude was exceptional, very nice staff. :-) Room was clean, breakfast buffet was large and nice. Valet service was very fast and cordial. Nice that we could come and go multiple times a day for the same parking charge that we would have had to stay parked downtown somewhere.
Stayed 2 nights in Apr 2024

8/10 Good

Dena

Traveled with family
Liked: Staff & service, amenities
Very friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Dena, thank you for your kind words regarding our dedicated team members at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're glad they could make your stay enjoyable. We would be thrilled to host you again in the future.

8/10 Good

Jovita

Traveled with family
Disliked: Amenities
It was ok
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Jovita, thank you for taking the time to share your experience. It sounds like your stay with us was satisfactory, but we always aim for more than just 'ok.' We're relentless in improving our services and making sure our guests have the best possible experience. We hope you give us another chance to exceed your expectations next time.

8/10 Good

Roberto C.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, dog friendly hotel. Super friendly staff and nice location.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Roberto C., thank you for taking the time to share your experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're glad you appreciated our pet-friendly policy and our team members' warmth. We're also happy you enjoyed our prime location. We look forward to seeing both you and your furry friend on your next visit.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Paul, thank you for pointing out the cleanliness of Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're thrilled you noticed our commitment in maintaining a clean atmosphere for our guests. Come back again soon!

8/10 Good

Sacha

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Thank you for this lovely rating, Sacha!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We'd like to share an even better experience with you soon.

6/10 Okay

Shantel

Liked: Property conditions & facilities
We booked this hotel at the end of our family vacation (family of 4 w/ two small children) for 2 nights to relax and catch some sleep before our flights back home. We were pleased when there was Valet parking on location. The Breakfast provided lots of items to choose from, but go early enough to get your seats, it was packed the whole time Breakfast waa seeved. The pool is very cold and unfortunately the hot tub was not working while we were there. The room was as seen in the photos, the only issue was the cleanliness. We found feminine product wrappers and hair on the bathroom floor, fake eyelashes on the bathroom counter, leftovers frozen in the freezer and garbage was left in the pull out couch where our kids were sleeping.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Shantel, we appreciate you and your family choosing to stay with us and taking the time to share your feedback. It's heartening to hear that you found our valet parking convenient and the breakfast variety enjoyable. We do encourage guests to come early for breakfast, especially during peak hours.We lament to hear about the issues with the pool temperature and hot tub. Our maintenance team is regularly working on facility upkeep to rectify such matters swiftly.We sincerely apologize for the shortcomings regarding cleanliness; our housekeeping team strives for the utmost cleanliness and clearly there's room for improvement. Your comments will be communicated to them for immediate enhancements.In future, we hope to exceed your expectations. We would be grateful to welcome you back and regain your trust.

10/10 Excellent

Truc

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Truc, we're delighted to see your high rating for Sonesta ES Suites San Antonio Downtown Alamo Plaza. We trust you thoroughly enjoyed your stay and we welcome the opportunity to serve you again in the future!

6/10 Okay

Amanda

Traveled with family and small children
The staff who worked the breakfast area were dedicated and attentive. They were qyick to help resolve any issues and answer questions. The valet service team was good. Quick to respond and efficient. Some will open your door, but don't expect them to help with your bags, sadly. The rest of our experience with the hitel was pretty disappointing. While the location was great for walking into the main downtown area, the local buldings and neighborhood were in significant disrepair and did not feel safe to travel arpund at night with my children. The pool was small and rarely busy. Expect peeping contractors from the nearby buildings. The hot tib was not working and did not appear to be in theeir plan to service or clean anytime soon. During our stay there was a notice the water lines would be serviced overnight and to expect waterflow changes. At no point was it posted that the walls would be shaking and we would be kept up all early AM hours from the what sounded like saws cutting metal behind our room walls. Sadly, these efforts did not improve the drainage in our bathroom tub. While taking a shower, it would collect 6-8 inches of water, including dredging up nasty gunk from the drain below. The tub was consistently slimy and riddled with dirt. Despite addressing with the front desk, we were not given any help. Beware of broken metal clips on the pull out couch, and insufficient bedding/kitchen supplies as well. Disappointed overall in our stay
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Amanda, it's rewarding to hear that our breakfast team and valet service were prompt and helpful during your stay. However, we regret that certain aspects of your stay didn't match your expectations.Comfort and safety of our guests are top priorities. We're saddened that the neighborhood ambiance didn't feel completely safe for you and your children.Regarding the pool situation and the disturbance from maintenance work, we appreciate your patience and would like to assure that we take all feedback seriously to ensure improvements.We're sorry that you experienced problems with your room's bathroom and housekeeping services didn't resolve the issues adequately. Your points about the furnishings also provide us with valuable feedback for future improvements.It's clear we missed the mark during your stay, and we hope to have the chance to offer you a more seamless experience in the future.

10/10 Excellent

Chelanne

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and comfortable stay. The staff was very welcoming. The morning free breakfast included great gluten free options. We stayed in a two room suite with a kitchen and it was perfect for two couples and would be for a large family.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 5, 2024
Chelanne, it is heartening to hear your positive feedback about your stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza. Our colleagues strive to provide a welcoming atmosphere, and your praise for the variety in our complimentary breakfast, including gluten-free options, is appreciated. We're delighted you enjoyed the comfort of our two-room suite and felt it ideal for larger groups too. We hope to have the opportunity to serve you in the future.

6/10 Okay

Jorge

Traveled with family
Place was nice and clean, staff was friendly and welcoming but parking is complicated. The hotel has a valet parking and we had to wait approximately one hour before getting our car
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Jorge, it's encouraging to hear you found the Sonesta ES Suites San Antonio Downtown Alamo Plaza well-kept and our team members attentive. However, we regret to hear your experience with our parking services wasn't as smooth as expected. We continuously strive to enhance guest convenience and are taking your feedback into account to improve our services. Thank you for your understanding, and we hope to serve you better in the future.

8/10 Good

Niser

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. One thing I didn’t like is that their WiFi been down my entire stay there. Other than that everything was great!
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Niser, it's wonderful to hear that you found our team members at Sonesta ES Suites San Antonio Downtown Alamo Plaza exceptional. However, we regret any inconvenience experienced due to connectivity issues. Rest assured that this aspect is something we continually monitor and improve upon. Your praise otherwise assures us that we're on the right track, and we look forward to offering you an even better stay in the future.

6/10 Okay

sai sudheer

Traveled with family and small children
Liked: Amenities
The location was fantastic! Right in downtown, the hotel was close to tons of shopping and just a short walk from the Alamo, River Walk, and other tourist attractions. The place itself was clean and well-maintained. My room on the top floor offered a beautiful scenic view, and it had all the amenities listed on the website. However, my stay was unfortunately marred by a lack of Wi-Fi. Throughout my two-day stay, the internet connection in my room was unavailable. When I inquired at the front desk, I received inconsistent responses - some staff members assured me it would be fixed within two hours, while others simply said they were working on it. This lack of reliable internet access was a major inconvenience
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Sai Sudheer, it's great to know you appreciated our prime location and cleanliness at Sonesta ES Suites San Antonio Downtown Alamo Plaza. Your experience with our amenities and breath-taking view is indeed what we aspire to deliver.However, we regret to hear about your concerns related to the Wi-Fi during your stay. Providing reliable internet to our guests is very important to us. Please know that our colleagues are committed to resolving such issues promptly and the feedback you've shared has been noted. We look forward to welcoming you back for a seamless stay.

4/10 Poor

Mina

Liked: Property conditions & facilities
I booked the room with a hot tub, but was disappointed that it was not included.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Mina, we regret to hear that your stay did not meet your expectations due to a misunderstanding regarding the room amenities. We strive to be transparent about the features of each room type during the reservation process. We apologize if there was any confusion during booking. We take your feedback seriously and will ensure to clarify this in detail in the future. We hope for another opportunity to deliver the stay you anticipate.

8/10 Good

Richard P

Business traveler
Liked: Cleanliness, property conditions & facilities
Efficient, easy. Elevators operational, timely, fast. Quiet.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Richard, it's fantastic to know that your experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza was efficient and easy. We're glad our prompt elevators and serene environment added to your satisfaction. We value your feedback and look forward to your return.

10/10 Excellent

Tony

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Top notch service. Quality place to stay. Very reasonable rates.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Tony, thank you for sharing your fantastic experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We are thrilled to hear that the excellence of our service and the value we offer met your expectations. We look forward to welcoming you back for another top-notch stay.

10/10 Excellent

Laurie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice <3
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Laurie, thank you for your wonderful feedback. It's heartening to learn that you found Sonesta ES Suites San Antonio Downtown Alamo Plaza to be very nice. We hope to welcome you back soon.

6/10 Okay

Nick

Traveled with partner
Disliked: Property conditions & facilities
I hated the fact that valet parking is forced... you have no choice whatsoever. They will not let you park your own car at the property. Then you have to get with one of the valets every time you want to access your car to get something or go somewhere. It definitely creates a hassle and limits your fun and enjoyment. I wasn't fond of the fact that the body wash, shampoo, and conditioner are provided in community bottles mounted to the wall, instead of being individually sized for each person. The sleeper sofa was sort of broken and worn and some of the other furniture was quite worn. What I loved was the location and how nice and helpful the staff was. The employees are absolutely fantastic. The location was awesome and we were pleasantly surprised to have a full kitchenette and actual dishes! All in all, I would say they charge a premium price for the rooms due to location. If they are going to do this, they should spruce up things like the old worn furniture and provide individual size toiletries for the guests.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Nick, it's regrettable to hear about some of your experiences. Our valet parking is intended for the utmost convenience of our guests and we're sorry it did not meet your needs. We take your feedback concerning the toiletries provided and the state of certain furniture into account, as we continuously strive for our guests' comfort.We are thrilled, however, that our location and team members made your stay worthwhile. Their dedication is one of our cornerstones and ensures our guests feel valued and appreciated. The kitchenette and actual dishes are some of the amenities we provide to enhance the overall guest experience. It is crucial for us to ensure the quality of our rooms corresponds to the expectations set by our location and price point. We value your feedback as it helps us improve. Thank you for sharing your experience. We hope to welcome you back for an even better stay in the future.

6/10 Okay

Nerissa

Traveled with family
Disliked: Cleanliness
Room was never cleaned during the stay .
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Nerissa, we're sorry to learn that our housekeeping services did not meet your expectations. Our team members make every effort to ensure a clean and comfortable environment for our guests. We appreciate your feedback and will utilize it to improve. We hope you will give us another opportunity to serve you in the future.

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Matthew, thank you for choosing Sonesta ES Suites San Antonio Downtown Alamo Plaza and for your fantastic rating! We trust you had a pleasant experience with us and hope to welcome you back on your future travels.

10/10 Excellent

Laurie

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great downtown location close to the Alamo and Riverwalk. Both of these are within walking distance and many others are a short uber trip away. Very affordable compared to other hotels in the area and having the suite set up and extra room is really nice. A few small markets in the area to pick up essentials and more restaurants than you can eat at in a year! Staff were very accommodating and helpful.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Laurie, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're glad to know that you appreciated our prime location near the Alamo and Riverwalk, as well as the affordability and comfort of our suites. It's also great to hear that you found our team members accommodating and helpful. We look forward to welcoming you back next time you're in San Antonio.

6/10 Okay

Kevin

Traveled with family
Liked: Property conditions & facilities
Overall it was fine, but for a 3 night stay our room was never cleaned. Bed and couch were extremely uncomfortable
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Kevin, we appreciate your feedback. The cleanliness of our rooms is one we take seriously and we're sorry that your expectations were not met in this regard. As for the discomfort you experienced with the bed and couch, we understand that comfort levels can vary and we regret to hear that they didn't suit your preferences. We value your input as it helps us improve services for future guests.

10/10 Excellent

Jennifer, SCOTTSDALE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great and it was walking distance for everything we needed.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Jennifer, thank you for the glowing feedback. It's fantastic to hear that your stay at the Sonesta ES Suites San Antonio Downtown Alamo Plaza exceeded your expectations. Being conveniently located close to amenities is indeed a bonus. Please come back to visit soon.

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 8, 2024
Andrea, we're thrilled to see your perfect score for the Sonesta ES Suites San Antonio Downtown Alamo Plaza. Thank you so much for choosing us and for your feedback. We hope to have the pleasure of serving you again in the future. Safe travels!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
River walk approximate
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Jose, we're pleased to hear you enjoyed our nearness to the River Walk at Sonesta ES Suites San Antonio Downtown Alamo Plaza. Your satisfaction is our top priority, and we hope to have the opportunity to host you again soon. Safe travels!

8/10 Good

Stephen

Traveled with family and small children
Liked: Property conditions & facilities
All good
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Stephen, it's wonderful to hear that you had an enjoyable stay at the Sonesta ES Suites San Antonio Downtown Alamo Plaza. We are always thrilled to provide a positive guest experience. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Jocelynn

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and accomodating. Its very close to local shopping and dining and a short walk to The Alamo.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Jocelynn, thank you for taking the time to share your kind words about your stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're delighted to hear that our team members were welcoming and helpful during your stay. It's also great to hear that you appreciated our location, nearby local shopping, dining, and The Alamo. We look forward to seeing you on your next trip to San Antonio.

8/10 Good

Mark H, Georgetown

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was quiet, larger than expected, and very comfortable. Breakfast was very nice. The hotel is very walkable. Our one disappointment was that we arrived just a little early (about 20 minutes), but were told that no rooms would be available until after the official check in time. At the end of those 20 minutes, there was a huge line, so we ended up waiting about 40 minutes total.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Mark, we appreciate your kind words about your experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're delighted to hear the spacious and quiet accommodation, along with our appealing breakfast choices, met your needs. However, we regret any inconveniences caused during your check-in process. Striving for a seamless guest experience is our priority, we'll surely review our procedures to ensure quicker turnaround times in the future. We hope to have the pleasure to accommodate you again.

8/10 Good

Suzanne, Cashmere

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the walking proximity to the riverwalk, Alamo, restaurants and numerous attractions. The hotel is not fancy but clean, and they have a very good breakfast. There is much construction going on around the area. I was extremely disappointed I wasn’t advised or discounted for the fact that one of the bathrooms in our 2 bedroom suite only had cold water, due to some construction. We were not all family in the 2 suites so using just one shower was inconvenient in the morning.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Suzanne, we're glad you embraced the strategic location of Sonesta ES Suites San Antonio Downtown Alamo Plaza and enjoyed our well-maintained properties and hearty breakfast. We understand your concerns related to the construction in the area and the issue with the water temperature in one of the bathrooms. It's regrettable to hear that this affected your stay. Your feedback is greatly appreciated and has been relayed to our team for immediate attention. Thank you for your insight, and we hope you'll consider us again in the future.

8/10 Good

A

Traveled with family and small children
Liked: Property conditions & facilities
The property was ok. We traveled with children so we got a suite with a kitchenette. Stay was average. Rooms could use an update. The first night we could not sleep because we kept hearing some banging noises and walking on the top floors as if somebody kept dropping weights or boulders on the floor above us. Maybe it was the gym? Not sure, but the noise went on for a long time until it died down very late. AC was very noisy as well.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
A, thank you for taking the time to share your experiences. It's rewarding to hear you appreciated the convenience of our suite with a kitchenette for your family travel. We regret instances where sounds from the upper floor and the air conditioning unit hindered your comfort. Ensuring our guests have a peaceful stay is crucial to us, and we're taking your feedback on board to improve. Regarding the room updates, we periodically refurbish our rooms in order to stay fresh and modern. We hope for a chance to serve you better in the future.

2/10 Terrible

Ronald

Traveled with family and small children
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 14, 2024
Ronald, it seems your experience at our hotel did not meet your expectations. This is troubling to hear, and we would like an opportunity to understand more about your stay. We look forward to receiving more details so that we can better address your concerns. Your feedback is valuable and will help us improve future guest experiences.

6/10 Okay

Cynthia

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Cynthia, we noticed your recent rating and it seems your stay with us was satisfactory, but not exceptional. We're committed to improving our guests' experiences and would appreciate any specific feedback you have on what we could do better. Your insights are valuable to us. Looking forward to welcoming you back to our hotel in the future.

8/10 Good

Liliana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Many homeless. Nice that is walking distance to the alamo and riverwalk but not very safe for evening
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Liliana, it's wonderful to hear that Sonesta ES Suites San Antonio Downtown Alamo Plaza's location near the Alamo and riverwalk positively enhanced your trip. However, we're sorry to hear of any concerns regarding the surroundings during evening hours. Safety is a paramount concern, and while external factors are sometimes beyond our control, we'd like to assure you that we are committed to providing a secure environment within our premises. We do hope for another chance to exceed your expectations in the future.

10/10 Excellent

David

Liked: Property conditions & facilities
Every one was very nice. Property was clean area was very accessible
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
David, we're delighted to hear you enjoyed your stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We take pride in the cleanliness of our property and the cordiality of our colleagues. Your kind words reinforce that we're on the right track. Thanks for recognizing our efforts, and we hope we can welcome you back again in the future.

10/10 Excellent

Korben

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 11, 2024
Thank you for the wonderful rating, Korben!It's fantastic you enjoyed your time at Sonesta ES Suites San Antonio Downtown Alamo Plaza so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Glendal

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Roomy accommodations. A bit older and a little worn, but spacious. Good value for the price. Located well, near downtown. Helpful staff.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Glendal, thank you for sharing your experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're pleased to hear that you appreciated the ample space and found great value in your stay with us. Being located close to downtown is indeed a plus. It's also heartwarming to hear our team members were of assistance during your stay. We continuously strive to improve our facilities and hope to see you again on your next trip to San Antonio.

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I am in the hospitality business and know how hard it is to find caring staff. The front desk staff was always friendly and helpful with all of our questions/requests. The room was well cared for--some of the furniture was a little bit worn. The location was good--a 5 minute walk to the Alamo and about 10 minutes to the Riverwalk. I would definitely stay at this location again.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Kathryn, it's wonderful to hear that you had an enjoyable experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're particularly glad our front desk team members were always there to assist with your inquiries. Your feedback about the room condition will be shared with our management to ensure we continuously improve our facilities. It is our privilege to serve guests like you who appreciate our great location and we are thrilled to hear that you would choose us again for your future visits.

10/10 Excellent

Cecilia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was really easy and calm
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Cecilia, we're thrilled to hear your stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza was easy and relaxing. We strive to provide a stress-free experience for our guests. We hope to host you again soon for another seamless stay!

8/10 Good

Laura E

Liked: Cleanliness, property conditions & facilities
Everything were good the only thing that we found was that the bathroom wasn’t that clean but besides that everything were good.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Laura, it's excellent to hear that your experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza was largely enjoyable. However, we're saddened to hear about your concerns with the cleanliness of our bathrooms. Rest assured, maintaining a high standard of cleanliness is crucial to our team and we will use your feedback to enhance our amenities and services. Thank you for your review and we hope to welcome you back in the future.

10/10 Excellent

Sheu

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A very nice hotel with lovely facilities and professional staff members
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Sheu, thank you for choosing Sonesta ES Suites San Antonio Downtown Alamo Plaza and generously sharing your experience. We are delighted to hear you appreciated our excellent amenities and the professionalism of our team members. It was our pleasure to have you and we look forward to seeing you again soon.

6/10 Okay

Kristin Nicole

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Thank you for sharing your feedback, Kristin!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Gwen

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful hotel. It is well maintained. Clean rooms. Friendly staff. Valet parking from the nicest staff. I look forward to staying here again. Not one complaint. I highly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Gwen, we're thrilled to hear you enjoyed your stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza. Knowing that you appreciated our well-kept premises, cleanliness, and friendly team members warms our hearts. Moreover, it's great to know that you had a seamless valet parking experience. We eagerly await your return visit and thank you for your high recommendation!

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Anthony, thank you for your positive rating of Sonesta ES Suites San Antonio Downtown Alamo Plaza. We're pleased you enjoyed your stay. We hope to welcome you back in the near future. Your feedback is valuable, and a more detailed review next time would help us continue delivering excellent services. Safe travels!

10/10 Excellent

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Everything great! God Bless!
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Bill, we're thrilled to hear that your stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza was great! We appreciate your blessings and hope to welcome you back soon for another rewarding experience.

10/10 Excellent

Tom

Liked: Cleanliness, property conditions & facilities
Employees were great, room was good, breakfast was good. The room was dusty and poorly ventilated and made my allergies worse.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Tom, it’s fantastic to hear you enjoyed your time at the Sonesta ES Suites San Antonio Downtown Alamo Plaza, and felt well-cared for by our team members. We appreciate your constructive comments about your room, and assure you that we prioritize the comfort and well-being of our guests. Fostering an environment conducive to the relief of allergies is important to us, so your feedback will certainly be taken into consideration. Delighted to know you found the breakfast to your liking as well. Looking forward to your next visit!

10/10 Excellent

Sibel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Thank you for the fantastic rating, Sibel!It's outstanding you had such a wonderful experience at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

marlon

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Marlon, thank you for taking the time to rate your stay at Sonesta ES Suites San Antonio Downtown Alamo Plaza. We are pleased to learn that your overall experience was positive. Looking forward to your next stay with us!

4/10 Poor

Roberto

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 24, 2024
We appreciate the feedback, Roberto.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

eli

Traveled with family
Liked: Cleanliness, amenities
good location. friendly and helpful staff. Showers had too low water pressure, holes had too much deposit and water came out as pinpricks. Decor overall was dated, and it would have been nice if rooms had been a little cleaner.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Eli, it's good to hear that our location was convenient for you and that you found our team members to be both friendly and helpful. We are sorry to hear that certain aspects of your stay fell short of your expectations, in particular your comments regarding water pressure and cleanliness. We value your feedback and will use it to continue improving our offering, ensuring that all our future guests enjoy the highest possible level of comfort and attention to detail.

6/10 Okay

Henrique

Business traveler
Bed sheets looked like they were not clean
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Henrique, we can understand how important cleanliness is, especially when it comes to bedding. Your feedback has been noted and we'll ensure that our housekeeping team takes extra care. Despite this, we hope your time in San Antonio was enjoyable overall. Thank you for bringing the issue to our attention.