Staff member Alma went above and beyond to help us with our stay. We ended up needing to change rooms our second night to 2 queen beds to include my mother. A large group had just booked and it looked like were going to have to find another hotel. I had mentioned we might need to stay another night and she had the foresight to note it and was able to get us a room to accommodate the rest of our stay.
Thank you Alma
Comment from Hotel Management
Sep 27, 2016 by RM, Hotel Management
Thank you for taking the time to write a review of our property. I'm glad that we were able to accommodate you, and that our trained staff was able to take the necessary action to make sure you were taken care of. We hope to see you on your next visit to San Antonio.