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Reviews of Rodeway Inn & Suites South of Fiesta Park

2 out of 5
Rodeway Inn & Suites South of Fiesta Park
10950 Laureate Dr, San Antonio, TX

Reviews

5.8
Rating 10 - Excellent. 156 out of 1000 reviews" "
Rating 8 - Good. 201 out of 1000 reviews" "
Rating 6 - Okay. 213 out of 1000 reviews" "
Rating 4 - Poor. 148 out of 1000 reviews" "
Rating 2 - Terrible. 282 out of 1000 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

3.6/10

Amenities

5.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Carl

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall look of the hotel was not the same as advertised on any website, the lobby of the building looks like it hasn’t had any renovations within the last decade, the interior of the lobby/reception area didn’t look any better, the room I was given was dirty, floor was stained, blankets and sheets were also stained, the room had a funny smell, the door to the hotel room had to be forced closed which is a serious safety concern, being in this hotel made me feel dirty. I had to check out immediately.
Stayed 1 night in Apr 2024
Response from NP on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024
Response from NP on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

2/10 Terrible

Jerefinna, Houston

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty covers with stains
Stayed 2 nights in Mar 2024
Response from NP on Apr 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from NP on Mar 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Response from NP on Mar 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from NP on Mar 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and very accommodating. Affordable size rooms
Response from NP on Mar 28, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

6/10 Okay

Oluwatobi

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Can’t really complain by virtue of how relatively cheap the rooms were but even at that, the management really needs to renovate the entire building and take proper care of the surrounding aesthetics
Stayed 12 nights in Dec 2023
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Thalia, San Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Thalia, San Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience of my life. The owners and mangers are all into the scam game. They scam every single customers credit cards. They will find and excuse to lock u out and kick u off the property. The worst customer service ever but mainly it’s the stealing from the customers.
Stayed 1 night in Jan 2024
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Thalia, San Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mangers are a scammers . They will take notes from there credit card machine. The first night as I check in they wouldn’t let me check in unless I gave them cash
Stayed 1 night in Jan 2024
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Thalia, San Antonio

Stayed 1 night in Jan 2024
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

10/10 Excellent

Hazel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price for a good size room. The staff is very accommodating and friendly. I feel safe there with my family
Stayed 1 night in Dec 2023
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Jared

Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs in the room. Little roaches crawling everywhere but the bed. The light fixture in the bathroom was falling apart. The shower head only barely functioned and there was no way to determine temperature as the control just spun 360. Dirty. Wax on the ledge and carpet from a previous candle. Bits of garbage a vacuum should've sucked up. I asked for another room because of the bugs and the answer was, "They're not going to be better on the first floor and that's all we have available." What??? Will be seeking a refund. Asked for $100 deposit which isn't abnormal but they're the ones who I should be getting a deposit from cause I would've kept it given the stay.
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went to turn on a lamp beside the bed we saw the bulb was broken and still in the lamp. When we turned on the light in the restroom all the cockroaches came out from everywhere! It was bad.
Stayed 1 night in Dec 2023
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

8/10 Good

Matthew

Traveled with group
Liked: Staff & service
On the low end, but does the job and definitely spirit alirlines kind of place. Staff is professional and accommodating for the most part.
Stayed 1 night in Oct 2023
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Stay Here
Horrible
Stayed 1 night in Dec 2023
Response from NP on Feb 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from NP on Nov 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from NP on Nov 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Abby

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked into the room and there were roaches everywhere. The room smelled and it was dirty. The bathroom mirror had hand prints on the mirror you can tell they don’t get cleaned properly and or don’t get cleaned at all.
Stayed 1 night in Nov 2023
Response from NP on Nov 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

André

Stayed 2 nights in Nov 2023
Response from NP on Nov 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Felix

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property should be disinfected and sanitized. Rooms reek of mold and there’s bedbugs.
Stayed 1 night in Nov 2023
Response from NP on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Layla

Disliked: Cleanliness, property conditions & facilities
Cockroaches
Stayed 1 night in Nov 2023
Response from NP on Nov 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs upgrades
Stayed 1 night in Oct 2023
Response from NP on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off I wanted to give a zero but I couldn’t. Room what I thought was clean was not. This morning 10/29 my 2 yr old grandson was picking up his toys so we could leave. I noticed something white under the end table to the left of the bed so I put my hand under there thinking it was one of his toys but it was slimy so I pulled my hand out right away. So I picked up the end table to move it and I find a nasty used condom. I ran away to wash and sanitize my hands. What if my grandson saw that and grab it or even put it in his mouth?!?! If I was able to see something under the table so should the cleaning person. I will continue to post this in every social media site that way families with kids know to be careful. This could have turned out bad if my grandson would have touched that. I will be contacting the owner to request a refund. If I could leave pictures I would.
Response from NP on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

8/10 Good

Skye

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Oct 2023
Response from NP on Oct 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Nick P

4/10 Poor

Lazaro raul

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from NP on Nov 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

10/10 Excellent

Skye

Liked: Staff & service, amenities
.
Stayed 7 nights in Oct 2023
Response from NP on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

8/10 Good

Matthew

Stayed 1 night in Oct 2023
Response from NP on Oct 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Nick P

4/10 Poor

Yaquita

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very low prices so, you get what you pay for. Multiple roaches in the room, broken cabinets, broken door so we had to prop a chair up to close it all the way. Staff was friendly but not helpful.
Stayed 2 nights in Oct 2023
Response from NP on Oct 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Rosemary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from NP on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2023
Response from NP on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

4/10 Poor

CHRISTI

Stayed 1 night in Oct 2023
Response from NP on Nov 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Brea

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from NP on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in the room. The toilet and bathtub were stained. There was no hot water in the shower. The cabinet door in the kitchen was hanging off.
Stayed 16 nights in Sep 2023
Response from NP on Oct 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

10/10 Excellent

Shannon

i liked it
Stayed 3 nights in Sep 2023
Response from NP on Sep 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly service at front desk. Rooms were very dirty and smelled bad for a non smoking room. Toilet did not flush.
Stayed 1 night in Sep 2023
Response from NP on Sep 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from NP on Sep 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

2/10 Terrible

ANNA

Disliked: Amenities
Very run down. Roaches crawling on the walls. Shower was dirty and bathroom door broken.
Stayed 1 night in Sep 2023
Response from NP on Sep 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from NP on Sep 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

10/10 Excellent

Deissy

Stayed 2 nights in Sep 2023
Response from NP on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

2/10 Terrible

Kim

Traveled with group
Disliked: Property conditions & facilities
Ew
The condition of the rooms are terrible they are run down, and the upholstery, curtains, carpet, and bedding are all old and appear dirty. There are no complimentary toiletries at all. The towels are dingy, small and rough. The doors barely close, maybe they lock I’m not sure but didn’t feel safe.
Stayed 1 night in Aug 2023
Response from NP on Aug 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water. Cabinet doors missing. Plate for microwave missing
Stayed 1 night in Jul 2023
Response from NP on Aug 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Paul Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bedding had black spots all over like beg crap and the rest was filthy. When to the front desk which the bulletproof glass was shattered and to them an it was like they didn’t even are asked for the deposit back and canceled the stay and they told me that I have to take it up with Expedia so this is the first time I’ve been able to so please help Expedia you have my contact information.
Stayed 2 nights in Jun 2023
Response from NP on Jun 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

8/10 Good

Deissy

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 2 nights in May 2023
Response from NP on Jun 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Nick P

2/10 Terrible

Jayme

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In the middle of the night someone came and was pounding on my door and window once around 9 the other around 11 I’m a single mother it was terrifying I left the next day because I was so scared
Stayed 3 nights in May 2023
Response from NP on May 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures of property are very out of date. Several broken down vehicles, vehicles with broken windows, and trash throughout property.
Response from NP on May 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Chartrese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from NP on May 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P

2/10 Terrible

Chartrese

Worst motel ever
Worst motel we ever stayed at,was filthy ,no toilet paper,broken racks drawers,tub was filthy,smelled and roaches and bedbugs,tried to complain but was told to get out and I now will never stay at any Roadway or Red Lion motel again.This was for my fiance and myself to celebrate 40 years as best friends instead was a nightmare.Im gonna start just booking my rooms and we travel year round with Wyndham hotels on their website which I'm a Silver member of so this is my last time I book this way ,Thank you for such a wonderful weekend,they also advertise breakfast but the cheap hotel is still using COVID as an excuse saying no other hotels serve breakfast but sir the Super and La Quinta are and have been for months so please avoid this motel it's disgusting and bedbugs wow
Stayed 2 nights in Apr 2023
Response from NP on May 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Nick P