Ratings based on 926 Verified Reviews

3.2 out of 5
61% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Good hotel

Posted May 25, 2017
Pros: Clean, safe neighbourhood, lots parking, friendly staff, comfortable beds
Cons: Bit dated in the rooms, air con didn't get as cold as it should
Location: Not a lot. Just another highway hotel.
Good hotel off the highway. Big room, queen beds comfortable. Quiet. Safe neighbourhood. Air conditioning could've worked a bit better, didn't get super cold. The room we had had a very dodgy handle on the bathroom door, you could get stuck. But I told the receptionist at check out and I'm sure it's fixed. A bit dated in the rooms, but clean. I would stay again. Missed breakfast which was a little annoying - at like 9:02am they had already half packed up...
2 out of 5
by A verified traveler

Posted May 20, 2017
The room was not clean. The bath tub didn't hold water. The whole place smelled like smoke. The overall cleanliness was sub par and I was disappointed. I would not recommend staying at this location. The staff however was friendly. Also, the air didn't work very well. The bed was no where near comfortable.
4 out of 5
by A verified traveler from Rio Grande Valley

Close to where I needed to goClose to where I need

Posted May 7, 2017
It had cockroaches. But beside that everything was okay but it was really a turn-on seeing cockroaches
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We value our customers well and we are happy that you stayed with us! Thank you very much.
2 out of 5
by A verified traveler from ia

good location, cheap

Posted Apr 14, 2017
there were bugs in our room, housekeeping didn't replace our towels & left us short then the last 2 days of our stay our room wasn't cleaned, we had to beg to get towels.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service. Your feedback on the poor housekeeping service will be escalated, I assure you that this is addressed accordingly. We appreciate your review calling our attention on aspects that need our attention.
3 out of 5
by A verified traveler from NY

Posted Mar 25, 2017
Our room smelled, the pool was tiny. We were very disappointed. The beds were very comfortable, but very high.
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
Thank you for your business. I regret that you were displeased with your stay. Your comment about the status of clean, the pool and your entire stay with us will be reported to our management, trust that this is addressed accordingly.
2 out of 5
by A verified traveler

Posted Mar 22, 2017
The room was not clean enough. You could see the mirror with small hand stains. You could see some trash on the floor next to the beds. I would recommend this hotel as an emergency stay but if you could find something better go for it!!
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
We appreciate you giving your feedback about your recent experience in our hotel.I am sorry to hear that you were disappointed with the cleanliness. Your review will be called to the attention of concerned staff for corrective measure. Thank you for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler

Typical motel

Posted Mar 20, 2017
What you can expect for a typical motel. Room was dated, sheets felt old, but no smell. Was quite. Ok for stay a night for rest. But wouldn't stay more than one night.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
I regret knowing that your most recent stay with us did not meet your expectations. Your feedback will be reported to our key people, this will surely be used as reference. We continue to strive to further improve our services and we hope to serve you again soon.
2 out of 5
by A verified traveler from San Antonio, Texaa

Days Inn - 11202 I-35 N, SATX

Posted Feb 22, 2017
The front desk staff were quite rude when my boyfriend was checking in. He felt as if they didn't trust that it was his name that was under the confirmation number. EVEN AFTER SHOWING I.D. We were woken up not once, but THREE times due to staff yelling and shouting at one another while they were tidying up the spare rooms in the morning. No wonder your prices are so low & have so many open rooms. Terrible customer service and hospitality. The rooms weren't so hot. We noticed a lot of tears in the carpet and some odd stains on the curtains and bed sheets. Never again.
Comment from Hotel Management
Mar 1, 2017 by Manager, Hotel Management
We’re sorry you were unhappy with your stay here in our hotel, I escalated your feedback for management's reference and evaluation, we’ll work hard to fix the issue you experienced particularly on the services. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the room

Posted Feb 21, 2017
Very comfortable, clean room. It was a nice stay. The staff was very friendly and helpful.
Comment from Hotel Management
Mar 1, 2017 by Manager, Hotel Management
Thank you for sharing your rating of our hotel. We appreciate your feedback and we are very glad that you were pleased with your stay. Let us know if you need assistance next time you visit us. Kind regards.
2 out of 5
by Ivy

This traveler left a rating score only Posted Feb 11, 2017 on Hotels