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Reviews of The Gunter Hotel San Antonio Riverwalk

3.5 out of 5
The Gunter Hotel San Antonio Riverwalk
205 E Houston St, San Antonio, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 511 out of 1001 reviews" "
Rating 8 - Good. 215 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Gunter Hotel was just average and clean. Excellent location. The reception staff could be more thorough & professional.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Richard, it's great to hear you appreciated the prime location of The Gunter Hotel. We read your feedback about our front desk service carefully and please rest assured, we're committed to continuous improvement in all areas. Thank you for your review and we look forward to offering you an enhanced experience on your next stay.

8/10 Good

Marcelino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is historic and very clean. It’s very close to all the historical areas. Love it!
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 21, 2024
Marcelino, it's wonderful to hear you found The Gunter Hotel well-maintained and conveniently located near historical points of interest. We're delighted you enjoyed your stay and we thank you for your feedback. We hope to welcome you back soon!

10/10 Excellent

Elestino

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dirty all around in ballet parking
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Elestino, thank you for sharing your thoughts. We regret hearing about your dissatisfaction with the parking area. Rest assured, cleanliness is usually one of our strengths, and we appreciate your feedback as it aids us in recognizing the areas that may need additional attention. We hope your stay at The Gunter Hotel was otherwise enjoyable and look forward to providing you with a much-improved experience during your next visit.

6/10 Okay

Hunter

Traveled with partner
Liked: Cleanliness, amenities
Everything was fine up until I a storm hit and my room had a major leak from the ceiling. At midnight I had to swap rooms into a room that was different and not as expensive as the room I paid for. I was not offered compensation.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Hunter, we regret to hear about the inconvenience caused by the unforeseen leak in your room and the necessary late-night room change. Our top priority is ensuring all guest rooms are comfortable and well-maintained, and your feedback helps us to improve in that area. We're sorry that you didn't feel adequately compensated for this experience – we always strive to resolve any issue swiftly and fairly. Please consider giving us another opportunity in the future as we are confident we can serve you better.

10/10 Excellent

Rudy, Plano

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Rudy, thank you for your excellent rating of The Gunter Hotel on Expedia. We truly appreciate your support and are proud to have met your expectations. We look forward to welcoming you back in the near future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Robert, thank you for choosing to stay at The Gunter Hotel and for your high rating. We're thrilled to have met your expectations and hope to have the pleasure of welcoming you back soon. Safe travels until then!

10/10 Excellent

Lisa

Beautiful lobby area. Rooms very clean, and very spacious! Love that.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Lisa, thank you for sharing your great experience at The Gunter Hotel. We're thrilled to hear that you appreciated our spotless, roomy accommodations and attractive lobby area. Your satisfaction is paramount to us. We can't wait to welcome you back in the future. Safe travels!

8/10 Good

Debbie

Traveled with family
My room was very nice, only missing the 2nd glass for drinking, several plastic cups were supplied to compensate. The sound machine was much appreciated for masking the occasional outside noise. Parking attendant was pleasant and helpful with directions. Front desk was competent if not pleasant.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Debbie, it sounds like your stay at The Gunter Hotel generally met your expectations. We appreciate your feedback about the glassware, we'll definitely take that into consideration for future improvements. We are glad that the sound machine was useful for you, and that you found our parking colleague to be helpful. Regarding your comment on the front desk, we always strive to ensure both competence and friendliness, and we will work on improving the latter. We hope to welcome you back in the future.

8/10 Good

Jodi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price point for the area!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Jodi, it's thrilling to know you appreciated the value we offer at The Gunter Hotel. We're delighted to have been your choice in the area. Looking forward to hosting your next visit.

8/10 Good

Francisco Javier Medina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was close for repairs yet the room fees were the same. There was ongoing noise from renovations, especially early morning. I was not able to rest properly
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Francisco Javier Medina, thank you for sharing your thoughts. We appreciate your understanding regarding the pool undergoing maintenance and any disturbance caused by the renovations. Ensuring guests have a restful stay is our top priority, and we'll make sure your concerns are addressed. Your feedback is valuable to us and we hope for another opportunity to better your experience.

10/10 Excellent

Alison

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel still has an old world charm. I would stay here again. It is ideally situated for the Riverwalk and The Alamo.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Alison, it's wonderful to hear that you appreciated The Gunter Hotel's timeless elegance. We're thrilled to know our prime location near major attractions made your stay that much more enjoyable. Thank you for choosing us and we eagerly anticipate your return.

10/10 Excellent

linda, Corpus Christi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Linda, the team at The Gunter Hotel appreciates your feedback. We're delighted to see your overall satisfaction. We hope to see you again soon.

8/10 Good

Alan

Traveled with partner
rooms alittle dated. 2nd day no hot water. Cleaning of room was at end of the day.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Alan, we appreciate your feedback. At The Gunter Hotel, we continuously strive to maintain our high standards and your comments help us do that. We understand there may have been issues with your room's aesthetics and water temperature during your stay. We're also sorry to hear about any inconvenience caused by the timing of our housekeeping services. Actions have been taken to evaluate these concerns and we hope to better serve you in the future.

6/10 Okay

David

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was very clean but my shower didn't have any hot water.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
David, it's good to hear you found the hotel sparkling clean. We sincerely regret the issues you faced with the shower temperature. Rest assured, that's not a typical experience for our guests. We appreciate your feedback and will utilize it to improve future guest experience.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the history of the hotel and how close everything was from the hotel.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Michelle, it's fantastic to hear that you enjoyed the rich past of The Gunter Hotel and its prime location. We're thankful for your positive rating and we hope to welcome you back for another superb experience soon.

10/10 Excellent

Jorge

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 22, 2024
Thank you for the excellent rating, Jorge!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Gunter Hotel! We look forward to hosting you again soon.

8/10 Good

Jackie

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Jackie, it's nice to know you had a good stay at The Gunter Hotel. We appreciate your rating and would love to welcome you back on your next visit. Your satisfaction is our top priority, so please feel free to share any specific comments you might have. Thank you.

6/10 Okay

Roman

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is great and there is a cozy bar on the ground floor. Other than that nothing positive. The facility is old and needs renovation. The breakfast we paid an extra 15$ for, only included coffee, juice, fruits, and muffin.
Response from Customer Service on Mar 31, 2024
Roman, thank you for sharing your thoughts. It's good to hear you appreciated the location and our unique bar. Regarding the condition of the facility, we constantly strive to enhance its historic charm while providing modern comforts. We take note of your feedback on the breakfast offered and will consider it as we endeavor to enrich our offerings. Your experience is valuable to us and we appreciate your feedback.

10/10 Excellent

toni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Toni, it's wonderful to hear you enjoyed your stay at The Gunter Hotel! We pride ourselves on creating memorable experiences for our guests. We hope to welcome you back soon for another great stay.

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Marcus, we're thrilled to hear about your positive experience at The Gunter Hotel. It's our aim to ensure that every guest has a top-notch time with us. We appreciate the concise feedback and hope to welcome you back in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Christopher, thank you for your five-star Expedia Review of The Gunter Hotel. We're delighted to know you had an excellent experience. We look forward to your next visit.

10/10 Excellent

Steven

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 16, 2024
Steven, thank you for staying at The Gunter Hotel and providing us with such a splendid rating. We're thrilled that you had a delightful stay with us and we hope to welcome you back in the future.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that you kept the older heritage of the hotel but was still maintained very well. Staff was very helpful and courteous. Would be glad to stay there again.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Mark, thank you for sharing your appreciation for The Gunter Hotel's well-preserved heritage and excellent maintenance standards. It's delightful to know our team members' friendly and helpful service met your expectations. Knowing you'd gladly stay with us again is high praise indeed. We look forward to your next visit.

6/10 Okay

Sherran

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for taking the time to submit this feedback, Sherran.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 Good

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Gabe, it's wonderful to know you had a great stay at The Gunter Hotel. The team appreciates your positive words and is looking forward to welcoming you back for another amazing experience.

6/10 Okay

jason

Liked: Staff & service
Disliked: Property conditions & facilities
My room smelled so bad of cigarettes that I could barely stay in there.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Jason, we regret to hear about the issues you experienced with your room odor during your stay. At The Gunter Hotel, we strive to provide a clean and smoking-free environment for all our guests. Your feedback is valuable and will be shared with our team members to make necessary adjustments for future guests. We would like to have another opportunity to provide you with a more satisfactory experience.

10/10 Excellent

Ronnie

Traveled with partner
Liked: Staff & service, amenities
Pleasant
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 14, 2024
Ronnie, it's great to hear that you had a pleasant stay at The Gunter Hotel. Our aim is to provide an enjoyable experience and it seems we hit the mark for you. We look forward to your next visit.

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the restaurant was amazing.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Israel, it's heartening to learn that you enjoyed the prime location and exceptional dining experience at The Gunter Hotel. We continually strive to provide our guests with memorable experiences. We look forward to welcoming you back in the future.

2/10 Terrible

Jetton

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old property room or restroom wasn’t cleaned JUST NASTY
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Jetton, it's disappointing to read your recent experience at our property. We take cleanliness seriously and regret we were unable to meet your expectations. We appreciate your feedback as it helps us to ensure standards are maintained. We invite you to visit again in the future for an improved experience.

10/10 Excellent

Jeffrey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Jeffrey, thank you for your wonderful feedback regarding your stay at The Gunter Hotel. We are thrilled you found our establishment enjoyable. Your kind words are truly appreciated and we hope to see you again soon.

10/10 Excellent

Gricelda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly parking representatives conveniently located for our concert friendly staff from our check in to our breakfast time and throughout our checkout—I will definitely stay there again.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Gricelda, it's wonderful to hear you had a delightful experience at The Gunter Hotel. We're elated you appreciated our convenient location, the warm hospitality of our team members, and our breakfast service. Thank you for your kind words and we eagerly await your next visit.

6/10 Okay

Patricia

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
We appreciate the feedback, Patricia.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Rebecca

Disliked: Cleanliness, property conditions & facilities
Extremely dated. Smells like mildew. Peeling paint and OLD wallpaper. I can appreciate the character of an old historic hotel, but this needs a serious renovation.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Rebecca, it's regrettable to hear your experience wasn't up to expectations. We are aware that our uniquely historic property may not cater to everyone's tastes. The comments regarding the scent and the décor have been noted, as we're always looking for ways to improve. We hope for an opportunity to exceed your expectations in the future.

10/10 Excellent

lio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Lio, it's wonderful you appreciated the location of The Gunter Hotel. We aim to provide a convenient experience for our guests, and it sounds like we delivered for you. We're looking forward to welcoming you back.

4/10 Poor

Mark, Seguin

Liked: Cleanliness, staff & service
Everything would have been fine if our room had not had a loud motor sound constantly. We thought it was the heat/a/c unit but with that turned off, it still continued---all night, until we left.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Mark, we regret to hear about the consistent noise issue during your stay. Our dedicated team strives to ensure all guests experience a serene and comfortable environment and we apologize that this was not the case. We encourage guests to reach out to our team during their stay so we may attempt to resolve any issues promptly. We hope you will consider giving us another opportunity. We're committed to improving your experience.

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!! We loved it!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Justin, your enthusiasm for The Gunter Hotel is appreciated! Lovely to hear you embraced your stay with us. We hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Robert

Liked: Property conditions & facilities
Across street from Majestic Theatre
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Robert, your feedback is appreciated but seems to lack specific detail. It's unclear if you had any pressing issues during your stay. We always encourage our guests to provide as much information as possible so we can better understand potential areas of concern.

8/10 Good

Brenda

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and the rooms were clean and spacious (at least the one we were in). It's in walking distance to many major attractions, including the Riverwalk, which is where we spent most of our evening. Across from the Mystic Theater, so if you're gonna go to a show - this would be the place to stay! Breakfast in the restaurant was a little slow, but it was tasty. Easy check in and check out. Valet parking was expensive ($50), but I hate parking, so it was worth it.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Brenda, we're thrilled to hear about your positive experience at The Gunter Hotel. While you gave us a hint of a delay during breakfast, we assure you the team is consistently evaluating service pace for our restaurant. Our prime location is indeed an advantage for guests who enjoy exploring nearby attractions. We hope the overall experience, along with the convenience of our valet service, compensated for the cost. Thank you for recommending us for others planning to catch a show at the Mystic Theater, we're looking forward to welcoming you back soon!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer experience was Excellent! We came to town to see a show and the staff accommodated us by allowing us to get into the Hotel room early, so we could make our show before regular check in. They also answered questions for us, since we were visiting from another city. This is a beautiful hotel property with rich history. My wife and I had a great time! I would highly recommend it as it is in the heart of downtown San Antonio near shops, food, entertainment, etc. You can Valet park and walk to all the local entertainment spots close to the hotel. This Hotel is a hidden gem.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
John, The Gunter Hotel team members are thrilled to hear you had an excellent customer experience. It's wonderful to know you appreciated our team's accommodation in getting you into your room early. It's evident that you enjoyed the charm and historical richness of our property. We're so pleased to learn that you and your wife had a memorable time and recommend our centrally-located hotel to other guests. Your recognition of our hotel as a 'hidden gem' is truly appreciated. We look forward to welcoming you back!

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Brandon, thank you for sharing your experience! We're delighted to hear you enjoyed your stay at The Gunter Hotel. We do our best to ensure our guests have a great experience and your positive feedback is most appreciated. We look forward to welcoming you back soon.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thanks for the outstanding rating, David!We're delighted your time at The Gunter Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

leigh

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Leigh, it's great to see your 5-star rating for The Gunter Hotel. We're thrilled to learn you had an excellent stay and we hope to welcome you back in the near future.

10/10 Excellent

Christopher, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Well maintained and very comfortable. Staff was very friendly. Location is amazing. Only downside is none of the ghosts came to say hi. 😁
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Christopher, it's wonderful to hear that you enjoyed your stay at The Gunter Hotel. We're pleased you found our accommodation comfortable and our location excellent. Our team members always strive to provide friendly service. As for our spectral guests, they can be rather shy. We hope they'll make an appearance during your next visit. Thank you for your kind words. We look forward to welcoming you back.

10/10 Excellent

Gabriel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like historical buildings with history
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 8, 2024
Gabriel, it's fantastic to hear that you appreciate the rich history The Gunter Hotel has to offer. We hope to welcome you back for another visit soon!

4/10 Poor

Emilio

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The dated restroom Drain for the tub was clogged Homeless people hanging around Towels felt like sand paper…I mean use do fabric softener or something
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Emilio, we regret to hear that your stay didn't meet your expectations. We apologize for the inconvenience you encountered with the restroom and bedding provisions. We strive to ensure a comfortable atmosphere and appropriate accommodations for all guests, and we will address your feedback with our team. Regarding the external environment, we continuously work closely with local authorities to maintain the safety of our surroundings. Thank you for sharing your experience, as it helps refine our improvements.

10/10 Excellent

Jennifer, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fantastic staff who was very welcoming. The room we stayed in was huge and comfy. Room service was great! Nice and quiet with great amenities.
Stayed 5 nights in Jan 2024
Response from Customer Service on Feb 7, 2024
Jennifer, thank you for the praise! We're thrilled that your experience at The Gunter Hotel was marked by our welcoming team members and the spacious, comfortable room you were provided. We're also delighted that our room service and tranquil surroundings complemented by our curated amenities met your expectations. We're eagerly anticipating your return visit.

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, staff & service
When we arrived Jessy was kind of Rude and the Room and bed were not comfortable
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 7, 2024
Jose, we regret to hear that your experience didn't meet expectations. We always strive to portray a welcoming demeanor so it’s disheartening to know about any perceived negative interaction. The comfort of our guests is a primary concern and we are sorry to hear about the discomfort you experienced. Your comments will certainly be taken into account as we work towards improving guest satisfaction. We hope you'll give us the chance to better serve you in the future.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Feb 7, 2024
Alexandra, a heartfelt thank you for your 5-star rating on Expedia. We're delighted to know that The Gunter Hotel met your expectations. We hope to continue being your choice hotel in the future. Safe travels!

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always so helpful -even when I am not a guest. And you can walk anywhere downtown and take public transportation anywhere in the city. The hotel has a great musical history that relates to the great blues legend, Robert Johnson and many other great music from the 30’s.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 7, 2024
Steve, it's wonderful to hear that you had such a positive experience at The Gunter Hotel. We're delighted that our team members were able to provide assistance throughout your stay and pleased you enjoyed our prime location and rich musical heritage. We look forward to welcoming you back on your next visit to the city.