Property amenity

Reviews of Staybridge Suites San Antonio Downtown Conv Ctr, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 530 out of 873 reviews" "
Rating 8 - Good. 238 out of 873 reviews" "
Rating 6 - Okay. 57 out of 873 reviews" "
Rating 4 - Poor. 23 out of 873 reviews" "
Rating 2 - Terrible. 25 out of 873 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice and clean. Staff was friendly, breakfast was delicious, and everything was clean.
Stayed 1 night in Apr 2024
Response from The Staybridge Team on Apr 15, 2024
Thank you, Antonio, for the kind words about our hotel and our Team! We are glad that you enjoyed your stay and hope you visit us, again, soon!Sincerely,

10/10 Excellent

Kristen Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and helpful, every single one!
Stayed 4 nights in Apr 2024
Response from The Staybridge Team on Apr 11, 2024
Thank you, Kristen Lee, for the recongition of our Team! We all do our best to make everyone feel at home at our hotel and happy to hear it translated during your visit.Sincerely,

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Staybridge Team on Apr 6, 2024
Thank you for the rating, Sam!Sincerely,

10/10 Excellent

Lyndsey

Stayed 1 night in Mar 2024

8/10 Good

Magali

Great location!
Stayed 4 nights in Mar 2024
Response from The Staybridge Team on Mar 29, 2024
Thank you, Magali, for the review and comment! We are glad to hear our location was ideal for you.Sincerely,

10/10 Excellent

Julius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is San Antonio’s hidden gem compared to expensive hotels nearby. Very homy and comfy. Spacious rooms. Well maintained facility though you can tell it’s been here for awhile. Good for family. Safe though secluded but walkable to nearby downtown
Stayed 1 night in Mar 2024
Response from The Staybridge Team on Mar 15, 2024
Thank you, Julius, for your wonderful comments and your review! We are happy to hear that you enjoyed your stay and we truly appreciate your recommendation. We hope you visit us, again, in the future!Sincerely,

10/10 Excellent

Rona

Liked: Cleanliness, staff & service, property conditions & facilities
Fulfilled all our needs and room was v well appointed
Stayed 2 nights in Mar 2024
Response from The Staybridge Team on Mar 6, 2024
We are glad to hear that our hotel was ideal for you, Rona! Thank you for the rating and we are happy to see that you enjoyed your stay.Sincerely,

10/10 Excellent

SueLena

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Feb 2024
Response from The Staybridge Team on Feb 21, 2024
Thank you, SueLena, for the the wonderful comment! We are glad to hear that you love our place and hope you visit us, again, soon!Sincerely,

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Amenities
I’ll be back
Stayed 1 night in Jan 2024
Response from The Staybridge Team on Jan 15, 2024
Thank you, Kevin! We look forward to welcoming you back to our hotel. Thank you for the rating.Sincerely,

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Hotel location was great for our trip to the Alamodome. We were able to walk. Hotel was clean, safe, and the breakfast crew were the best! Even faced with rude visitors, they manage to smile and provide excellent service. I respect that and appreciate that.
Stayed 3 nights in Dec 2023
Response from The Staybridge Team on Jan 8, 2024
Thank you, Kristen, for your rating and for your wonderful comments. We are especially appreciative of your recognition of our Breakfast Team for all that they do for our guests. They really want everyone to get off to a great start and we appreciate you mentioning them. We will be sure to pass your comments over to them and thank them for a job well done.Sincerely,

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Staybridge Team on Jan 25, 2024
Thank you for the rating!Sincerely,

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to see new year fireworks
Stayed 2 nights in Dec 2023
Response from The Staybridge Team on Jan 5, 2024
Thank you, Joan, for your comments! I am glad that our hotel provided you with a great view of the New Year's Eve Fireworks in Downtown SA!Sincerley,

10/10 Excellent

Leobardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to be in San Antonio Dowtown
Amazing beds. Amazing breakfast. Incredible service. Quiet rooms. Excellent location
Stayed 3 nights in Dec 2023
Response from The Staybridge Team on Jan 5, 2024
Thank you, Leobardo, for the rating and your kind words about the hotel! We are happy to hear that you enjoyed your stay and hope you will visit us, again!Sincerely,

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Staybridge Team on Jan 2, 2024
Thank you for the rating!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay close to the Alamodome walk across tue parking lot for the bowl game
Stayed 3 nights in Dec 2023
Response from The Staybridge Team on Dec 31, 2023
Thank you, Mark, or the review and comments. We are glad to hear that our location was ideal for your stay. We hope you visit us, again, soon!Sincerely,

8/10 Good

Adett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay but the view was not that great
Stayed 2 nights in Dec 2023
Response from The Staybridge Team on Dec 31, 2023
Thank you, Adett, for the rating! I am sorry to hear that you were not impressed by our view but glad to hear that you had an overall good stay.Sincerely,

4/10 Poor

gary

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Lack of normal amenities, no ice machines for guests, no baggage assistance, no managers on duty, lack of transparency on additional charges, etc.
Stayed 3 nights in Dec 2023
Response from The Staybridge Team on Dec 29, 2023
We are sorry to hear that you were disappointed in your stay, Gary. Our hotel is an extended stay hotel and each Staybridge hotel offers the same amenities and fees. All Staybridge Hotels do not have ice makers due to each room having a full-size fridge and freezer with an ice maker. The hotel also advertises all fee's on all websites. We are sorry that you did not enjoy your stay with us.Sincerely,

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stay here every year for the past 6 years. We love that parking is come and go, the rooms are clean and have a wonderful view. It’s so beautiful at Christmas.
Stayed 1 night in Dec 2023
Response from The Staybridge Team on Dec 23, 2023
Thank you, Shannon, for you and your family continuing to choose our hotel year after year. We appreciate the kind words and hope you have a wonderful Christmas!Sincerely,

10/10 Excellent

Chris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the place location easy to get around to the downtown area. Everything is walking distance.
Stayed 5 nights in Nov 2023
Response from The Staybridge Team on Dec 12, 2023
Thank you for the rating and comments, Chris! We are happy to hear that you found our location met all of your needs and that you enjoyed your stay. Please visit us, again, soon!Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel. Clean, spacious and across the street from the Amtrak depot, making it super convenient to stay at. No waiting on a ride. Breakfast is delicious and the staff is very friendly.
Stayed 1 night in Dec 2023
Response from The Staybridge Team on Dec 5, 2023
Thank you, John, for the kind words about our hotel and our Team! We are glad to hear that our location was convenient for you.Sincerely,

10/10 Excellent

Julio Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
esta cerca del rio de san Antonio
Stayed 2 nights in Nov 2023
Response from The Staybridge Team on Dec 5, 2023
Thank you, Julio Cesar, for the description of where our hotel is located. We are happy that our location met your needs!Sincerely,

10/10 Excellent

Maxine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service! Comfortable beds! Well worth the stay!!
Stayed 1 night in Dec 2023
Response from The Staybridge Team on Dec 5, 2023
We truly appreciate the kind words, Maxine! Please visit us, again, the next time you are in the city.Sincerely,

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Staybridge Team on Dec 2, 2023
Thank you, Delia, for the rating!Sincerely,

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location
Stayed 2 nights in Nov 2023
Response from The Staybridge Team on Nov 21, 2023
Thank you, Rosie, for the rating and for the comment! We are glad to hear that our location met your needs!Sincerely,

8/10 Good

marsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Staybridge Team on Dec 2, 2023
Thank you, Marsha, for the rating!Sincerely,

10/10 Excellent

Letty

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice! Place was clean and nice DT area.
Stayed 1 night in Nov 2023
Response from The Staybridge Team on Nov 17, 2023
Thank you, Letty, for the nice words about our staff and hotel! We are happy to hear that you enjoyed your stay and hope you visit us, again, soon.Sincerely,

10/10 Excellent

Clara Sanches Pineda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Staybridge Team on Dec 2, 2023
Thank you, Clara, for the rating!Sincerely,

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy running toilet. Leaking lavatory drain. TV remote did not work. Informed to desk clerk
Stayed 2 nights in Nov 2023
Response from The Staybridge Team on Nov 11, 2023
Thank you, Dennis, for your rating and for the feedback on your stay. We apologize for the issues you encountered and have already had our maintenance team correct the items reported to ensure another guest does not come across the same issues.Sincerely,

8/10 Good

Shaima

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from The Staybridge Team on Dec 2, 2023
Thank you, Shaima, for the rating!Sincerely,

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Staybridge Team on Dec 2, 2023
Thank you, Becky, for the rating!Sincerely,

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Staybridge Team on Dec 2, 2023
Thank you, Joy, for the rating!Sincerely,

10/10 Excellent

Triny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

WENDY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double bedroom for a small group is nice. It's a little difficult finding the entrance of the hotel--hotel needs a sign that stands out for the main entrance. The parking part of it isn't good, but I do understand that it is compact in that area.
Stayed 2 nights in Sep 2023
Response from The Staybridge Team on Oct 2, 2023
Thank you for the comments and rating, Wendy! I am glad to hear that our hotel met you needs and we appreciate the feedback on the difficulty of locating our hotel and will definitely see what we can do to incorporate more signage.Sincerely,

10/10 Excellent

kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for attending a concert at the Alamodome. It’s a 2minute walk! So convenient. Breakfast is included, coffee all day, rooms are convenient with a full size fridge. Staff are very helpful, parking is a breeze. There are laundry facilities onsite. Highly recommend!
Stayed 3 nights in Sep 2023
Response from The Staybridge Team on Oct 2, 2023
Thank you, Kathy, for your comments! We are happy to hear that you enjoyed your stay and our team! Thank you for highlighting some of the amenities that sets are hotel apart from other hotels in the area. We hope you visit us, again, soon!Sincerely,

10/10 Excellent

Taketa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Emmanuel

Stayed 3 nights in Sep 2023

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If this hotel had a restaurant onsite it would have been much better and more conveinant for us.
Stayed 2 nights in Sep 2023
Response from The Staybridge Team on Sep 18, 2023
Thank you, Melissa, for your feedback and your rating! It looks like you enjoyed your stay and hope you visit us, again, soon!Sincerely,

10/10 Excellent

teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
My family and I stayed for a UTSA game, hotel had a perfect location- walking distance to everything, the game, dinner etc. The rooms were great, breakfast delicious, staff super friendly 😊
Stayed 2 nights in Sep 2023
Response from The Staybridge Team on Sep 12, 2023
Thank you, Teresa, for choosing the Staybridge Suites Downtown and for your wonderful comments! We are happy that our hotels location met your needs and appreciate the kind words about our team. We hope you visit us, again, soon!Sincerely,

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Zachery

Stayed 3 nights in Aug 2023

10/10 Excellent

taketa

Liked: Staff & service, property conditions & facilities
The staff is very polite and welcoming!!!
Stayed 2 nights in Aug 2023
Response from The Staybridge Team on Aug 20, 2023
Thank you, taketa, for the wonderful comments! They are truly appreciated!Sincerely,

10/10 Excellent

Patricia Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had trouble getting from Pa. To San Antonio they really worked with me to accommodate my tardiness. If I needed help with anything they did what they could
Stayed 3 nights in Aug 2023
Response from The Staybridge Team on Aug 12, 2023
We were happy to see you made it safely to San Antonio and were more than happy to assist with your needs! Thank you for the review and we hope to see you, again, the next time you are in San Antonio.Sincerely,

10/10 Excellent

John, Minot

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very clean.
Stayed 3 nights in Aug 2023
Response from The Staybridge Team on Aug 7, 2023
Thank you, John, for your rating and comments! We are happy to hear that you enjoyed your stay and our hotel. Please visit us, again, soon!Sincerely,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Paulino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Convenient parking. Friendly staff. Good breakfast. Quiet, except for the occasional train horns (next to railroad track). Good location.
Stayed 2 nights in Jul 2023
Response from The Staybridge Team on Jul 11, 2023
Thank you, Henry, for the rating and comments about the hotel! We are happy to hear that you enjoyed your stay and hope you will visit us, again, soon.Sincerely,

10/10 Excellent

Fabien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

temi

Traveled with family and small children
Liked: Cleanliness, staff & service
Overall stay was excellent
Stayed 2 nights in Jun 2023
Response from The Staybridge Team on Jun 26, 2023
Thank you, temi, for the rating and comments! We are glad to hear that you had an excellent stay!Sincerely,

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jenne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, rooms were clean, beds comfy. Very safe area, would stay here again.
Stayed 2 nights in Jun 2023
Response from The Staybridge Team on Jun 18, 2023
Thank you for the great comments about our Team and our hotel, Jenne! We look forward to having you back as our guest!Sincerely,