Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from weatherford, tx

Really bad!

Posted Aug 2, 2016
Was our first family trip and it was a nightmare. Expedia didn't have the right pictures for the room you actually reserve and think your getting. The room had sticky carpet through out the whole room. Yuck. Also scuff marks all over doors and walls. Stains on the chairs. Different people at the front desk had conflicting info for the shuttle. There were about 15 gross men by the drinking cases of beer and smoking by the pool so we didn't feel comfortable taking our kids swimming. Definitely was not worth $200! Thought I'd use the kitchenette bc I had a family but we didn't so I'd go with a bigger, nicer hotel chain with security and standards.
5 out of 5
by Araceli

great hotel

Posted May 23, 2016 on Hotels
wonderful
5 out of 5
by Nick

This traveler left a rating score only Posted Apr 28, 2016 on Hotels
5 out of 5
by A verified traveler from Arlington, Tx

Accommodate close to parks attractions.

Posted Apr 26, 2016
Front desk recipients n staff were very friendly n polite.
5 out of 5
by A verified traveler

Posted Apr 22, 2016 on Hotels
It would be nice if you had pillow alternatives; all pillows in the room and at the desk were feather pillows and one of our group has a feather allergy. We had to go out and purchase pillows the night we arrived.
5 out of 5
by Sue

This traveler left a rating score only Posted Apr 22, 2016 on Hotels
5 out of 5
by tiffany from Brazoria

Posted Apr 18, 2016 on Hotels
Customer service was excellent
3 out of 5
by A verified traveler

Posted Apr 17, 2016
Pros: Room size and pool area
Cons: Cleanliness and daily stocking of room
Location: Sea world is less than a 5min drive and the hotel offers a free shuttle
The lady that checked us in initially was extremely rude and lazy. My husband has a gender neutral name and during check-in she asked why his mom would name him that. She was still at the desk later in the day when we wanted to play min golf. We went and asked her for clubs and a ball. They were sitting right beside her behind the desk and she said we'd have to go behind the desk to pick them up. The hot water for tea was also empty at one point so my husband went to the front desk to ask for more and she told him they had some in their back room and made him go get it. The room was a nice size with the separate bedroom and kitchen/living area but that's about all that was good about it. There were stains all over the carpet, on the sofa, the bar stools, and some old liquid dripping down the wall. There were never enough linens in the bathroom for everyone, and we never did receive a dish rag for the kitchen despite asking for one! Things like dishwasher soap and toilet paper were never replaced. On a positive note, the outdoor area and pool were very clean and nice to use. There is a bbq to use which was nice.
5 out of 5
by A verified traveler from Houston, Tx

Nice Overnight Stay

Posted Mar 1, 2016
Pros: Location to Seaworld
Cons: Probably could use a couple of more tables in breakfast area.
Location: Seaworld and shopping close by.
Quick check in and out. Hotel staff helpful and polite.
4 out of 5
by JUYEON from plano

good!

Posted Jan 22, 2016 on Hotels
good!
Comment from Hotel Management
Apr 9, 2016 by Roxana Morales, Hotel Management
Dear Juyeon, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Josie Reyes Operattions Manager