SureStay Hotel by Best Western San Antonio Northeast

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Outdoor pool
In-room safe, laptop workspace, blackout drapes, soundproofing
In-room safe, laptop workspace, blackout drapes, soundproofing
In-room safe, laptop workspace, blackout drapes, soundproofing

Overview of SureStay Hotel by Best Western San Antonio Northeast

SureStay Hotel by Best Western San Antonio Northeast

2.5 out of 5
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Business services
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
3821 N Pan Am Expy (IH-35N), San Antonio, TX, 78219

Explore the area

  • Popular LocationSplashtown9 min walk
  • Popular LocationJoint Base San Antonio12 min walk
  • Popular LocationBrooke Army Medical Center12 min walk
  • AirportSan Antonio, TX (SAT-San Antonio Intl.)13 min drive

Choose dates to view prices

About this area

San Antonio

Located in San Antonio, SureStay Hotel by Best Western San Antonio Northeast is in the city center and near the airport. Alamo and San Antonio Majestic Theater are cultural highlights, and travelers looking to shop may want to visit Pearl District and Market Square. Check out an event or a game at AT&T Center, and consider making time for San Antonio Zoo and Aquarium, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Splashtown - 9 min walk
  • Joint Base San Antonio - 12 min walk
  • Brooke Army Medical Center - 12 min walk
  • Willow Springs Golf Course - 4 min drive
  • AT&T Center - 4 min drive

Getting around

  • San Antonio Station - 7 min drive
  • San Antonio International Airport (SAT) - 13 min drive

Restaurants

  • Ma Harper's Creole Kitchen — 4 min drive
  • Tank's Pizza — 4 min drive
  • La Fonda Broadway — 4 min drive
  • Bavarian Restaurant — 5 min drive
  • Whataburger — 5 min drive

About this property

SureStay Hotel by Best Western San Antonio Northeast

Hotel in San Antonio with outdoor pool and business center
An outdoor pool, a snack bar/deli, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. All rooms are soundproofed and offer free local calls and hair dryers. For a bit of entertainment, flat-screen TVs come with cable channels, and guests can also appreciate conveniences like refrigerators and microwaves. Housekeeping is available on request.
SureStay Hotel by Best Western San Antonio Northeast offers 55 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.

Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • No elevators
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English
  • Spanish

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 15.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Breakage deposit: USD 150.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in fee: USD 15.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • In-room safe fee: USD 1.50 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Property is also known as

Travelodge Inn Fort Sam
Travelodge Inn San Antonio North East Fort Sam
Travelodge San Antonio North East Fort Sam
Travelodge San Antonio North East/Near Fort Sam
Travelodge East/Near Fort Sam
Inn Ft. Sam San Antonio
Inn Ft. Sam
Surestay By Antonio Northeast
SureStay Hotel by Best Western San Antonio Northeast Hotel
SureStay Hotel by Best Western San Antonio Northeast San Antonio

Frequently asked questions

Overall score and ratings

3.2
Rating 5 - Excellent. 188 out of 800 reviews
5 - Excellent 24%
Rating 4 - Good. 209 out of 800 reviews
4 - Good 26%
Rating 3 - Okay. 150 out of 800 reviews
3 - Okay 19%
Rating 2 - Poor. 93 out of 800 reviews
2 - Poor 12%
Rating 1 - Terrible. 160 out of 800 reviews
1 - Terrible 20%

3.4/5

Cleanliness

3.5/5

Staff & service

2.9/5

Amenities

3.2/5

Property conditions & facilities

5/5 Excellent

Liked: Amenities, property conditions & facilities
quiet and close to shopping
Stayed 2 nights in Sep 2021

3/5 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was a quiet hotel. THe sink faucet was very hard to turn off. The hair dryer didnt work. Breakfast was not available. Had 2 roaches in room.
Stayed 3 nights in Sep 2021

1/5 Terrible

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Cucarachas
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We we not sure what to expect reserving online for a last minute one night stay but we were very surprised and very pleased how nice and clean it was! We got a great night sleep!
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very modern.
Stayed 1 night in Sep 2021