Ratings based on 1,060 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely room, overlooked the Alamo below.

Posted Mar 28, 2017
Really enjoyed our stay, convenient to the Alamo and the Riverwalk shops and restaurants. The room was beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice hotel,everyone we came in contact w/was nice

Posted Mar 27, 2017
Very nice, rooms were very comfortable and close to everything we wanted to see.
5 out of 5
Recommended
for Everyone
by A verified traveler from CORPUS CHRISTI,TX

EXCELLENT HOTEL CLOSE TO LOTS OF THINGS DOWNTOWN.

Posted Mar 19, 2017
Pros: EVERYTHING!
Cons: NOTHING!
Location: CLOSE TO RIVERWALK,ALAMO PLAZA, AND LOTS OF RESTUARANTS AND CLUBS WITHIN WALKING DISTANCE.
BEAUTIFUL HOTEL. ALL THE STAFF WAS VERY NICE AND HELPFUL. WE VISIT SAN ANTONIO FREQUENTLY FROM CORPUS CHRISTI. WILL STAY AGAIN!
Comment from Hotel Management
Mar 26, 2017 by Rhonda, Hotel Management
Thank you for the great comments. We value your business.
3 out of 5
by A verified traveler

ok but not worth the cost

Posted Mar 18, 2017
Pros: nothing really
Cons: everything
Location: downtown close to everything
horrible housekeeping. parking is terrible. elevators slow
Comment from Hotel Management
Mar 26, 2017 by Rhonda, Hotel Management
We apologize we did not meet your expectations in regards to our housekeeping and parking. We value your comments and will address these issues. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the everything.

Posted Mar 1, 2017
Room was supposed to have a jetted tub and didn't. But otherwise I was happy with the room.
Comment from Hotel Management
Mar 26, 2017 by Rhonda, Hotel Management
We apologize that we did not provide you with at room with a jetted tub. Thank you for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean, and friendly staff

Posted Feb 24, 2017
Enjoyed would stay again. Would have liked to had a small refrigerator in room to keep drinks and food cold.
Comment from Hotel Management
Mar 26, 2017 by Rhonda, Hotel Management
We apologize we were unable to provide a refrigerator. Thank you for your comments and hope we are able to serve you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from FL

Expected more from a Hilton Hotel.

Posted Jan 27, 2017
Location: Since I had to be in court, the location was good for me.
Needs remodeling inside, goergeous outside. Restaurant - limited.
Comment from Hotel Management
Mar 26, 2017 by Rhonda, Hotel Management
Thank you for your comments. It is through your feedback we are able to address the issues you encountered.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2016
The location could not be better. Staff was helpful and pleasant. Bedding was disappointing.
4 out of 5
by sabrina

Beautiful

Posted Dec 29, 2016 on Hotels
Great service, great location..Only down part was the room stayed very warm and humid.
5 out of 5
Recommended
for Everyone
by A verified traveler from houstom

Relaxing stay!

Posted Dec 29, 2016
Despite the hotel being "haunted" it was a very nice hotel. Very modern but still had that titanic effect "new money". Will definitely be staying again on my next visit to San Antonio!