Terrace/patio

Reviews of TownePlace Suites by Marriott San Antonio Airport

3 out of 5
TownePlace Suites by Marriott San Antonio Airport
214 N.E. Loop 410, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1006 reviews" "
Rating 8 - Good. 267 out of 1006 reviews" "
Rating 6 - Okay. 78 out of 1006 reviews" "
Rating 4 - Poor. 28 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Traveled with group
Excellent service! Rooms were clean and beds were comfortable!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Adriana, Thank you for sharing your review of TownePlace Suites San Antonio Airport. It is delightful to know you appreciated our comfortable beds and spotless rooms, as well as our amazing service. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city.Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

Matt

Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Matt, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at TownePlace Suites San Antonio Airport. We look forward to welcoming you back on your next visit.Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

Ray

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Ray, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at TownePlace Suites San Antonio Airport. We look forward to welcoming you back on your next visit!Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Rachel, We are pleased to receive your generous rating for TownePlace Suites San Antonio Airport. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and the entire stuff was awesome.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Cynthia, It was a pleasure reading your review of TownePlace Suites San Antonio Airport. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We are grateful for the recommendation, and we appreciate you choosing us for your visit to San Antonio.Sincerely,Enrique GuadarramaGeneral Manager

2/10 Terrible

Amy

Disliked: Staff & service
Stayed 8 nights in Dec 2023
Response from General Manager on Feb 9, 2024
Dear Amy, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and convienly located near the airport.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Franklin, Thank you for sharing your review of TownePlace Suites San Antonio Airport. We are pleased to know you enjoyed our well-maintained property and that our convenient location to the airport made your stay more enjoyable. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city.Sincerely,Enrique GuadarramaGeneral Manager

6/10 Okay

vahid

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 28, 2024
Vahid, Thank you for your visit. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Enrique Guadarrama General Manager

8/10 Good

Michell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Michell, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at TownePlace Suites San Antonio Airport. We look forward to welcoming you back on your next visit.Sincerely,Enrique GuadarramaGeneral Manager

2/10 Terrible

Adrian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The property is aged. Dirty from age of property. The bed was perhaps the worst that we have ever slept on. Not the quality we expect from a Marriot Property. The area around the hotel is trashy and has a lot of street people.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Adrian, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality of our property and with the bed. Your comfort is our top priority, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to enhance our offerings. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back soon.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Silvia, Thank you for the generous rating of TownePlace Suites San Antonio Airport. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We look forward to welcoming you back to TownePlace Suites San Antonio Airport every time you visit our vibrant city. Wishing you a delightful holiday season and a Happy New Year!Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

Giuseppe

Stayed 3 nights in Nov 2023
Response from General Manager on Dec 27, 2023
Dear Giuseppe, Thank you for the generous rating of your time at TownePlace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the San Antonio area and wish you a delightful holiday season and a Happy New Year!Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super clean! The receptionist was very kind. She even let us choose the floor we stayed on. The breakfast was pretty good. I didn’t get to use the pool but I saw it while I was eating breakfast and next time I come to San Antonio I will definitely stay here and make sure I have a bathing suit!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear April, Thank you for the generous review of TownePlace Suites San Antonio Airport. We are delighted you enjoyed everything we have to offer, including our comfortable accommodations, excellent service, and complimentary breakfast. We will share your feedback with the associate and she will appreciate it. We can't wait to welcome you back for another wonderful stay.Sincerely,Enrique Guadarrama

8/10 Good

Luis Gerardo

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from General Manager on Nov 5, 2023
Dear Mr. Gerardo, Thank you for choosing TownePlace Suites San Antonio Airport and for your nice rating. We are pleased we met your expectations for a great stay. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

Patricia A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Mattress for great sleep.
They switched our rooms from a king bed to two doubles. Not the end of the world, but then had to use both beds. The mattresses were fabulous!!! Super comfortable.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Guest, Thank you for being our guest and for sharing your feedback regarding your recent stay with us. While we are glad that you enjoyed our well-maintained accommodation, we sincerely apologize the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We look forward to welcoming you back to TownePlace Suites San Antonio Airport in the future for a seamless experience.Sincerely,Enrique GuadarramaGeneral Manager

6/10 Okay

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was fine but never had a warm shower regardless of time of day. Breakfast was good. Surrounding area mostly open and rundown but still satisfactory. I am mad with EXPEDIA for not telling me I could be bumped from my original reservation (Springhill) if the hotel filled with guests doing direct booking. This notification should have been provided to me from Expedia before I booked.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 21, 2023
Dear Bruce, Thank you for leaving your review. While we were happy to accommodate you, we understand your frustration due to not being able to stay at the hotel of choice. Furthermore, we are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We appreciate your feedback and would love to have another chance to provide you with the seamless visit you deserve. Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

Robert, CRAWLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location requires a car to access the local amenities, although walkable 35 minutes to the North Star shopping mall / bus transit center. Closer by is a walmart, 54th Street Bar restaurant, Cracker Barrel store. There is NO restaurant/bar option at the hotel. A good breakfast buffet is provided to suit all tastes. I was assigned the top floor room 301, it was presented to the usual high Marriot standard in terms of cleanness comfort and spaciousness. A home from home with a kitchenette / study area. Be aware the room is right next to the interstate and the San Antonio airport hence background noise is noticeable at certain hours. Finally the staff works as a team and are attentive and welcoming. Would stay again.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 27, 2023
Dear Robert, Thank you for the generous rating and for your comments regarding your time at TownePlace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We are so glad you loved our fantastic location, breakfast buffet, and modern accommodations. We are especially happy you liked our thoughtful associates. We look forward to serving you again the next time you are in the San Antonio area.Sincerely,Enrique GuadarramaGeneral Manager

2/10 Terrible

Sondra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from General Manager on Sep 8, 2023
Dear Sondra, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

Alexis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Parking was free and was easy. Called for towels and they were brought immediately. Staff was nice. Check in/ check out was easy. TV was broken in fitness area. Lobby had a weird smell.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 30, 2023
Dear Alexis, Thank you for staying at TownePlace Suites San Antonio Airport. We are glad that you enjoyed our convenient parking and attentive service. However, we sincerely apologize for not meeting all of your expectations. Thank you again for being our guest, and we look forward to accommodating you back soon.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Angel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and friendly staff and clean hotel
Stayed 1 night in Aug 2023
Response from General Manager on Aug 10, 2023
Dear Angel, Thank you for taking the time to share your kind review of TownePlace Suites San Antonio Airport! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team. We hope to see you again soon.Sincerely,Enrique Guadarrama,General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The hotel was old. The drapes smelled like smoke and the lighting in the kitchenette area was very dim.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 26, 2023
Dear Guest, Thank you for staying with us and for taking the time to leave your feedback. We regret you were not entirely satisfied with the quality and condition of our accommodations and the inconvenience this caused. We will share these notes with the appropriate individuals for future modernization plans for our hotel and ensure we are well-poised to serve our guests better. We value your business and hope you will consider staying with us again.Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

Corrine

Stayed 1 night in Jul 2023
Response from General Manager on Jul 26, 2023
Dear Corrine, we enjoyed seeing your nice rating and cannot thank you enough for it. On behalf of everyone here at TownePlace Suites San Antonio Airport, I invite you to come back and stay with us again whenever you are in the area!Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 8, 2023
Dear Deborah, Thank you for sharing the nice rating about your experience at TownePlace Suites San Antonio Airport. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Shelli

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
In town for a short business trip, a friend recommended this property. The complimentary shuttle to/from the airport were convenient and easy to access! The staff are so kind and went above & beyond to make sure I was comfortable during my stay. I was not in town long enough to go walking but it is in walking distance to a mall. I highly recommend this location! Suuuper convenient!
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 7, 2023
Dear Shelli, Thank you for taking the time to provide such wonderful feedback regarding your stay at the TownePlace Suites San Antonio Airport. We are happy our proximity to the airport was perfect for your needs, and our complimentary shuttle promptly delivered you to our hotel for flawless check-in and check-out. We are also glad that the outstanding service from our associates impressed you. We appreciate your recommendation to fellow travelers and hope to welcome you back soon.Sincerely,Enrique Guadarrama,General Manager

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for 6 days and everything was going well, clean rooms, breakfast was really good, laundry, Gym very nice. Until on the 4th day someone tried to break in in my car, it was daylight, and they broke part of the handle opener. Since then I didn't feel safe unfortunately.
Stayed 6 nights in May 2023
Response from General Manager on Jun 9, 2023
Dear Luis, Thank you for your feedback. While we are glad you liked our rooms as well as our fitness center and the breakfast we offer, we regret the concern you have raised about your car. We take the safety and security of our guests and their belongings very seriously, and we will look into your comments appropriately. Thank you again for your patience in this matter.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Elda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and seemed safe.
Stayed 3 nights in May 2023
Response from General Manager on Jun 1, 2023
Dear Elda, Thank you for choosing TownePlace Suites San Antonio Airport and sharing your feedback. We are thrilled to know that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Enrique Guadarrama,General Manager

6/10 Okay

Jesus M

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We stayed for 6 nights, beds are small for 2 adults, rooms were clean and comfortable. The problem is that someone tried to break in my car in day light, they broke the handle door opener, but fortunately they were not able to get in. Since then i was not feeling comfortable and safe. Homeless people seemed to hang underneath the overpasses.
Stayed 4 nights in May 2023
Response from General Manager on Jun 1, 2023
Dear Jesus, Thank you for taking the time to show us your concern. We apologize for the situation you have described about your car and empathize with you as this should not happen to any of our patrons. We assure you we take the safety and security of our guests and their belongings very seriously, and hence we will investigate this matter further. Thank you again for your patience.Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Dated but clean and well kept property. Conveniently lose to the airport.
Stayed 1 night in May 2023
Response from General Manager on May 27, 2023
Dear Carlos, Thank you for sharing your experience at the TownePlace Suites San Antonio Airport. We were delighted to read that you enjoyed your stay, and we thank you for pointing out our great location close to the airport. We will gladly share your valuable feedback appropriately for our future plans and hope you will stay with us again on your next visit.Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with shuttle service to airport - be sure to schedule the shuttle service for your specific timing.
Stayed 1 night in May 2023
Response from General Manager on May 27, 2023
Dear Wendy, We were glad to read that you liked our shuttle service to the airport. Thank you for choosing us, and it was a pleasure accommodating you. We look forward to welcoming you back at TownePlace Suites San Antonio Airport.Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

Robb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay near the airport v
Stayed 1 night in May 2023
Response from General Manager on May 23, 2023
Dear Robb, Thank you for sharing your kind review for TownePlace Suites San Antonio Airport. We are pleased to know our convenient location to the airport made your stay more enjoyable. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city.Sincerely,Enrique GuadarramaGeneral Manager

6/10 Okay

David

Stayed 2 nights in Apr 2023
Response from General Manager on May 4, 2023
Dear David, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry you were disappointed with a few parts of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

Cristobal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
Stayed 1 night in Apr 2023
Response from General Manager on May 2, 2023
Dear Cristobal, Thank you for the generous rating of TownePlace Suites San Antonio Airport. We are delighted you and your family enjoyed your stay with us. We hope you will all come back to see us soon, and we wish you all the best with your travels.Sincerely,Enrique Guadarrama,General Manager

6/10 Okay

David

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok
Staff was great. Hotel badly showing age. Has old smell to it. Not on par with Marriott
Stayed 2 nights in Apr 2023
Response from General Manager on May 2, 2023
Dear David, We appreciate you being our guest and sharing your observations. We are glad you were pleased with our team, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Enrique Guadarrama,General Manager

4/10 Poor

Sarah

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
So disappointed - pool totally closed for Reno's -- was not aware of that and the hotel had zero options for compensation or using other facilities. As well the shuttle doesn't start till 5am but I needed to be at the hotel by 4am-- supper frustrating!!!
Stayed 1 night in Apr 2023
Response from General Manager on Apr 18, 2023
Dear Sarah, Thank you for evaluating your stay at our hotel. We are sorry for the concern you had with our shuttle service. We have shared these concerns with the appropriate individuals, and we are very grateful for your patience. We also regret your disappointment with our pool being closed. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Sincerely,Enrique GuadarramaGeneral Manager

4/10 Poor

Guido

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from General Manager on Apr 30, 2023
Dear Guido, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Ailene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place was nice, very clean, staff was good. locationis good too.
Stayed 1 night in Apr 2023
Response from General Manager on Apr 12, 2023
Dear Ailene, Thank you for your comments regarding your time at TownePlace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know we exceeded your expectations with our refreshing accommodations, friendly staff, and location. We look forward to serving you again the next time you are in the San Antonio area.Sincerely,Enrique GuadarramaGeneral Manager

4/10 Poor

Dionna

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were put in a room with a door that connected to another room, was not private, could hear everything. Beds were soiled and bathroom tiles were dirty.
Stayed 1 night in Apr 2023
Response from General Manager on Apr 7, 2023
Dear Dionna, Thank you for allowing us to host your recent visit to the city. We are disappointed to learn of the issues you had with your assigned room as well as the noise disturbances you experienced during your stay, and we genuinely regret not meeting your expectations. We have shared your remarks and will use them as an opportunity to improve our guest experience going forward. We would welcome an opportunity to restore a more favorable impression the next time you are in the area. Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from General Manager on Apr 2, 2023
Dear Erika, Thank you for rating your stay at TownePlace Suites San Antonio Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Enrique Guadarrama,General Manager

4/10 Poor

Andrew

Business traveler
Liked: Cleanliness, room comfort
Beware! Limited Airport Shuttle Service
Although I had a room at a resort property that night I paid additional to stay here because I had a super early flight the next morning and the listing said Airport Shuttle. When I checked in asked for a shuttle at 4:00 AM for a 5:30 AM flight I was told that the shuttle didn't start until 5:00 AM - although no hours were on the hotel listing. That meant I had to pay a $30.00 Uber to the terminal!! I would have saved money and stress staying at the resort. Buyer Beware!!!
Stayed 1 night in Mar 2023
Response from General Manager on Apr 2, 2023
Dear Andrew, Thank you for reviewing your stay. We always strive to exceed our guests' needs and expectations; therefore, we do apologize for any disappointment with the shuttle service. Please know, information about our shuttle services is posted on our websites so guests can have this information before booking with us. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. Your patience is much appreciated, and we hope to see you again soon. Thank you again for choosing us.Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to airport for travel.
Stayed 1 night in Mar 2023
Response from General Manager on Nov 6, 2023
Dear Rhonda, We are so glad your stay was excellent on every front, and that our location near the airport was perfect for your travel plans. Thank you for sharing your experience at TownePlace Suites San Antonio Airport. We appreciate your business and look forward to welcoming you again soon. Sincerely,Enrique Guadarrama,General Manager

6/10 Okay

Richard

Stayed 4 nights in Mar 2023
Response from General Manager on Mar 26, 2023
Dear Richard, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

Jordan

Stayed 2 nights in Mar 2023
Response from General Manager on Apr 16, 2023
Dear Jordan, We are delighted you had an outstanding stay at TownePlace Suites San Antonio Airport and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,Enrique Guadarrama,General Manager

8/10 Good

EUFRASIO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was pleasant and the staff was friendly, the area was a little sketchy but still worth the money.
Stayed 3 nights in Mar 2023
Response from General Manager on Mar 24, 2023
Dear Eufrasio, Thank you for the high rating on your recent stay at TownePlace Suites San Antonio Airport. We are pleased to read your overall visit was good and that you liked our courteous associates. It was a pleasure accommodating you, and we look forward to serving you the next time you are in the area. Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service
I didn't like that there was no signage leading to the property, I drove past several times until I found a UPS driver.
Stayed 3 nights in Mar 2023
Response from General Manager on Mar 22, 2023
Dear John, Thank you for the generous rating. We hope you had a pleasant stay overall. However, we regret the disappointment with a few aspects and for not meeting your expectations. We have taken this up with our team, and we appreciate your patience. We hope you will choose us again for an enjoyable stay.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time staying at TownePlace and everything went well. The only thing i would add is to put some mirrors outside of the bathroom.
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 22, 2023
Dear Rose, It is great to read your travels brought you back to see us again. Thank you very much for the terrific comments about your stay. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. We have noted your additional comments, and we will share them appropriately. It was our pleasure hosting you, and we look forward to your next stay at TownePlace Suites San Antonio Airport. Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

margaret

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No Sleeping In
Hotel was clean. Breakfast was good. Hotel staff would not honor our gold status for late checkout due to being short staffed so that was a little upsetting.
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 24, 2023
Dear Margaret, Thank you for being a valued Marriott Bonvoy member and for taking the time to write a review of your stay at Towneplace Suites San Antonio Airport. We are pleased to read that your overall visit was enjoyable and you liked our well-kept property, as well as our complimentary breakfast. However, we regret that we were not able to honor your late checkout request, and any inconvenience this caused you. Unfortunately, during full occupancy, we are not always in a position to extend these benefits. We are grateful for your patience, and we look forward to welcoming you back every time you visit our vibrant city.Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! Very friendly staff, comfortable rooms, nice buffet breakfast. We ended up leaving our car on property for a decent flat fee while we went on our trip. We use the shuttle to them from the airport and it was very convenient. I would stay here again in a heartbeat.
Response from General Manager on Mar 24, 2023
Dear Emily, Thank you for the great feedback on your stay at TownePlace Suites San Antonio Airport. We are pleased to read we exceeded your expectations and that you liked our well-kept accommodations, our thoughtful associates as well as our complimentary amenities. We are also happy we could help you with your travel needs with our Long Term Parking. It is always a joy to see our guests are excited about returning; we look forward to hosting you back soon in the future.Sincerely,Enrique Guadarrama,General Manager

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff handled the spring breakers with grace and professionalism. Even though there were kids running around the lobby, the reception kept it's cool and dealt with it. Great job.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 18, 2023
Dear Harry, It was a pleasure reading your review of Towneplace Suites San Antonio Airport. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We appreciate you choosing us for your visit to San Antonio and look forward to hosting you again. Sincerely,Enrique GuadarramaGeneral Manager

8/10 Good

PAVITER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closevto airport. Ampel shopping nearby. Good locat
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 15, 2023
Dear Paviter, Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing TownePlace Suites San Antonio Airport. We look forward to your next stay.Sincerely,Enrique GuadarramaGeneral Manager

10/10 Excellent

Terri

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient for traveling with pets, very comfortable bed, close to the River Walk and the Alamo. The desk staff were very friendly and helpful. We enjoyed our stay. It was our first time staying at a TownePlace and will seek them out first the next time we travel.
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 12, 2023
Dear Terri, Thank you for reviewing your stay at TownePlace Suites San Antonio Airport. We are charmed to know you were pleased with our well-maintained property and courteous front desk associates, as well as our relaxing beds. We also appreciate you mentioning our ideal location and the pet-friendly feature of our hotel. We look forward to your return and wish you all the best with your travels. Sincerely,Enrique Guadarrama,General Manager