Ratings based on 204 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from McAllen, TX

Posted Jan 13, 2017
The walls are a little thin. Location is good. Overall an ok place.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Nice Hotel for the Money

Posted Dec 12, 2016
Pros: Price
Cons: I would have liked to have had better bed covers
Location: Close to shopping
Nice Hotel for the Money. Staff was Very Nice. Location is OK. I would have liked to have had better bed covers. Elevators were a little slow. Everything was clean, Room and Common areas. Parking is OK. I would stay there again because of the price.
Comment from Hotel Management
Dec 20, 2016 by Hilda Falciola-General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback and we are so glad to see that you enjoyed your stay. Please keep us in mind the next time you are in San Antonio.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Rested comfortably. Enjoyed spending time with my daughter.
1 out of 5
by A verified traveler

Vehicle got broken into along with several others

Posted Dec 11, 2016
Overall stay ok but vehicle was broken into along with 4 others and was told by one of the staff that it had happens periodically.
Comment from Hotel Management
Dec 21, 2016 by Hilda Falciola-General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback. It is unfortunate that your vehicle was broken into. We are working closely with the authorities to decrease these incidents. We hope that you will grant us the opportunity to better serve you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel close to shopping at La Cantera

Posted Nov 21, 2016
We had a good experience at this hotel. Check in was quick and easy. All of the staff we had contact with was very nice and helpful.
Comment from Hotel Management
Nov 21, 2016 by Hilda Falciola-General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback and for your time. Your positive experience is our ultimate goal! Please stay with us again next time you are in San Antonio. Sincerely, Hilda Falciola - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

My stay

Posted Nov 7, 2016
Pros: Rita at front desk was great! Guadalupe was great as well keeping my room fresh and clean during my stay!
Cons: Clean room and location was great. Really suited my needs
Location: Perfect
Comment from Hotel Management
Dec 21, 2016 by Hilda Falciola-General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback! We appreciate your wonderful comments! Ria and Guadalupe are so happy to see their names mentioned by you! Please come visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Place to Stay and Staff knows your name.

Posted Oct 30, 2016
Location: Walk to shopping or dirt drive around the corner to UTSA or Six Flags
The rooms are very comfortable, and up to date. The Staff (especially Ria) is awesome and take care of every person that walks through the door.
Comment from Hotel Management
Nov 6, 2016 by Hilda Falciola-General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to comment about your stay. We appreciate you acknowledging that Ria is exceptional since we think so too! We are glad that you liked our wonderful property and hope to see you again soon. Sincerely Hilda Falciola - General Manager
2 out of 5
by A verified traveler

Horrible staff

Posted Oct 24, 2016
Location: Location is amazing. Sits in the middle of plenty of fast foods and a Walgreens
The staff is very unfriendly does not explain anything and was down right rude. They charged our cars for the initial hotel room price plus a $20 holding fee in case you buy movie or anything g which I understand. Then when we checked out they didn't say anything to us but charged our card for the room a second time without us even knowing till I looked at our account later that day.
Comment from Hotel Management
Nov 6, 2016 by Hilda Falciola-General Manager, Hotel Management
Dear Valued Guest, I thank you for taking the time to comment about your stay. I apologize for the inconvenience of your credit card charges. If this has not been resolved, please call me at the hotel so that I may get this finalized. Sincerely, Hilda Falciola - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great place to stay for the money. Clean.

Posted Oct 23, 2016
Pros: Cleanliness and Quiet. Good food in the Restaurant.
Cons: N/A
Location: Close to major shopping and Loop 1604/easy access to San Antonio.
Great for Work Travel. Everything you need is in the building.
Comment from Hotel Management
Nov 6, 2016 by Hilda Falciola-General Manager, Hotel Management
Dear Valued Guest, Thank you for commenting about your stay! I am glad to see that you had a positive experience during your stay. We strive to provide a great customer experience and glad to see that we succeeded. Please keep us in mind when your travels bring you to our area again.
4 out of 5
by A verified traveler from US

Nice clean hotel near to UTSA and La Cantera

Posted Oct 19, 2016
Convenient for my family. Room was nice and clean, but the showers are slippery with no grab bar. Kinda scary.