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Reviews of Club Wyndham Riverside Suites

3.5 out of 5
Club Wyndham Riverside Suites
218 College Street, San Antonio, TX

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 89 reviews" "
Rating 8 - Good. 28 out of 89 reviews" "
Rating 6 - Okay. 16 out of 89 reviews" "
Rating 4 - Poor. 8 out of 89 reviews" "
Rating 2 - Terrible. 7 out of 89 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Holly

Traveled with group
Our reservation was canceled just before our arrival due to overbooking the hotel. Our reservation was paid in full months previously to our arrival. Leaving us scrambling for another hotel room. Totally unprofessional and not cool. Will not use this service again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cayetano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location along the Riverwalk! Loved the available patio to relax at. Our room was nicer than we expected it to be!
Stayed 2 nights in Nov 2023

8/10 Good

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this property !!
Stayed 3 nights in Nov 2023

2/10 Terrible

Bertha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was under the main AC roof. The sound and vibration were terrible. We were not able to have a please y stay. They try accommodate us on a different room, however I do not understand why they let their clients to stay in that room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again and recommend to anyone.
Stayed 2 nights in Jul 2023

10/10 Excellent

Heidi, Chandler

Stayed 2 nights in May 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the separate bedroom
Stayed 4 nights in Apr 2023

8/10 Good

Brenda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Eduardo

Disliked: Staff & service
Stayed 2 nights in Apr 2023

8/10 Good

Brad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great and the room had all we needed. There are not many amenities at the hotel. Also, the hotel is located across from Hard Rock Café so be ready for music until 12:00pm. It is very centrally located on the River Walk and to the River Market and Alamo. We walked everywhere.
Stayed 4 nights in Apr 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor service
The hotel had no water, so we did not get a shower until the day of checkout. When asked about accommodations, they gave us the name of two hotels, but forgot to mention that we would have to pay. So they had us going back and forth, and the front desk staff wasn’t really friendly and seemed clueless.
Stayed 2 nights in Mar 2023

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was odd, but so close to everything. 1 minute to the riverwalk and parking. Patio overlooked the riverwalk. The rooms were odd but had many windows and it just worked. It is a city with downtown quirks. Staff very nice.
Stayed 3 nights in Mar 2023

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, and convenient to shops, dining, and nice walk on riverside to the convention center.
Stayed 3 nights in Jan 2023

10/10 Excellent

Michael, montgomery

Traveled with family
Liked: Cleanliness, staff & service, amenities
Offered free hop on hop off bus tour and canal tour. As usual nothing in life is really free. Tole we had to sit and listen to a presentation for an hour. We were willing since we know nothing is really free, however after two hours we had to be rudely forceful to be let out of the conference center.

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You can't beat the location of this property if you want to be on the Riverwalk. It's at the heart of things. The room was really clean, bed was comfy, the pull out couch wasnthe best but they never are. We loved the patio overlooking the river, great place to relax and enjoy a meal or drinks. Our room was on the opposite side from the river and noisy but we expected that. The concierge hooked us up, the shuttle driver gave great recommendations, the front desk ladies were helpful. Only downside is parking a block away in the parking garage. It's $15/day so not terrible, just inconvenient. We opted to go to the sales pitch in exchange for money. They weren't pushy at all and we got great recommendations for off Riverwalk destinations. We'll stay here if we go back make it back to SA.

10/10 Excellent

darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Sep 2022

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
Great location close to the Riverwalk, walking distance to many restaurants and shops. Staff is great and helpful. Property was outdated, elevators had issues.
Stayed 2 nights in Jun 2022

8/10 Good

Velma

Stayed 2 nights in May 2022

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!
Stayed 2 nights in Apr 2022

6/10 Okay

Humberto

Stayed 2 nights in Mar 2022

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, overlooking the River Walk. Loads of restaurants within easy walking distance. Fully stocked kitchen and free laundry facilities on site. Every person we talked to at the front desk was super friendly and helpful!
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good. Check-in and the back ally you enter from was kinda weird.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
sales rip off
hotel under construction web site didnot say anything about construction or the fact it was a time share hotel
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 4 nights in Jun 2021

8/10 Good

Kori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside Wyndham
Stayed 2 nights in Apr 2021

6/10 Okay

Deanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was excellent but if we had known that the hotel was under renovation we would have stayed somewhere else
Stayed 2 nights in Apr 2021

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condo.
We love this little condo. It was great for our family of three. The location was right on the river walk.
Stayed 3 nights in Mar 2021

10/10 Excellent

Milca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice suite, as soon as we checked in we got super friendly service, booklets with ideas to do around the city, free appetizers.
Stayed 3 nights in Mar 2021

4/10 Poor

Rosa

Traveled with family
Disliked: Cleanliness
The place was nothing like the picture it was not what I paid for
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived and got to my room, I went to use the restroom and the toilet handle would not budge. I called downstairs and reported it and a maintenance official came by quickly and ended up swapping out my entire commode. It was awkward to have a toilet I had just used needing fixing and I was confused at how housekeeping had not discovered that upon cleaning before my stay. The following morning, I reported something I had noticed the night before while in the restroom. The ceiling had a leak right over the sink. I told a man at the front desk who assured me it would be resolved. He also said it was probably from a cooling system, which is not any consolation. When I returned to the hotel that night, I found the ceiling was still leaking through the vent. I did not see a note in the room or text or email from the hotel explaining if they were going to fix it. I was upset this morning while getting ready over the sink for 45 minutes and I keep having a drip from the ceiling hit me. I cringe to think what if it was toilet or shower water. The drip drops every 25-40 seconds. I did time it. I am disappointed to have a toilet that didn’t flush and then have a dripping bathroom ceiling that went unfixed. I am reaching out to you because my concern was not addressed when I shared it Wednesday morning. I checked out wishing I had stayed elsewhere.
Stayed 3 nights in Mar 2020

8/10 Good

Carrie, Michigan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was in the middle of all the action. Great spot! We were there for five days we let the housekeeping in one of the days and all she did was empty the garbage cans none of the towels were taken off the floor the floor was not clean and did not replace roll of toilet paper.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location of our room was perfect. The bed was the most comfortable one we've slept in on a trip.
Stayed 5 nights in Feb 2020

2/10 Terrible

Shelley P.

MIsrepresented Property
I booked a 2bdrm suite in April for December trip. from the ad and a previous conversation I had with VRBO I "assumed" we were in a unit that was owned by an individual. (vacation rental by OWNER) Upon arrival they had put us in a 1 bdrm suite. The Rep from Wyndham suites advised me the reservation had been changed to a 1 bedroom through Expedia on December 19th? I called customer service, was put on hold while they tried to see what happened, eventually was told the computers were down and they would call me back. Meanwhile we went to the 1 bedroom suite. They did not call back, I recalled later that evening and was told by Raven that they did not make any changes and it was not VRBO responsibility and that I had to deal with Wyndaym Suites. I could not get an explanation why Expedia would be handling my reservation when I booked through VRBO. In the meantime, I had to sleep on a pull-out couch in the small livingroom. As hard as I tried not to let this "screw-up" ruin my vactation, it did. Shawna from Wyndham Suites did speak with me on the second day and she apologised for the mix up. She sent messages to "Extra Holidays" to assist me with getting a refund. I still can't figure out how a unit that is a Wyndham time share unit could appear on VRBO and the reservation be changed by a Booking company. I was told at Wyndham suites that unused time shares are booked through Wyndham and not through VRBO. With Shawna's assistance I did receive a 231.17 refund for the difference between the 1 bdrm and 2 bdrm suite for 5 nights. Hardly worth the inconvience and more important disappointment that was caused. I have yet to speak with anyone from VRBO.

10/10 Excellent

AGla, Houston

Traveled with partner
Liked: Cleanliness, amenities
The hotel was nicely furnished and clean. The staff was friendly and helpful. We would definitely stay here again.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location but try to sell you into Wyndham
Great location but they try and sell you Wyndham property vacations. I hated this because they don’t Take NO for an answer. Other than that we enjoyed the location and room.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the property We didn’t like that the water was turned off for more than a half of a day.
Stayed 3 nights in Sep 2019

10/10 Excellent

james d.

Liked: Cleanliness
Fun in San Antonio
Fun
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Friendly and helpful staff! The hotel did not immediately have our reservation, but took care of it for us and got us our room. Be aware...the staff has to pitch a sales requirement that requires over a 2 hour commitment and they bait you with coupons and deals and the shuttle service. Decline and take the VIVA bus wherever you need to go! Overall the hotel was a great place to stay and I would return!
Stayed 3 nights in Jun 2019

10/10 Excellent

Ashley G.

Excellent for kids
Great location close to restaurants, the Alamo, carriage rides, etc. Our 2 kids loved the balcony overlooking the river. Being in the heart of it all, it was loud at night while relaxing in the living room but stayed very quiet in the bedrooms without the use of earplugs. The dark bedrooms due to no windows allowed everyone to sleep in! Staff was very friendly to our children too. The only negative was the super intense water pressure in the shower.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly how it was shown in the pictures. The unit was clean and freshly painted and the staff was extremely friendly and helpful. The location was awesome. The balcony view of the Riverwalk was awesome. I would definitely stay here again.
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

Nikhil

Disliked: Cleanliness, staff & service, property conditions & facilities
Cramped, Pricey, No housekeeping, Central location
Centrally located within steps to riverwalk in San Antonio. Has common area patio overlooking riverwalk to sit & sip wine in the evening. Rooms were extremely cramped, a stretch even for downtown hotels. In fact, this is not even a hotel, it is a timeshare property. However when we booked, we were not told that it was a timeshare property. In fact, even though this says it is the Wyndham property, it is actually owned and operated by somebody local with license from Wyndham to use their name. Which sucks because these local operators don’t maintain standards. They have some weird rules: no housekeeping service is one of the annoying rules, especially if you’re booked us a hotel guest and not as a timeshare guest. Hotel is very pricey because of the location, but there numerous numerous other options nearby which are far better options.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the units were older, the suites were newly updated/painted and clean. The space and kitchenette was sizable enough for my family of four. The suites were so convenient to the Riverwalk. We would definitely stay here again!
Stayed 2 nights in Mar 2019

6/10 Okay

LAURA

Overbooking
I didn’t get to stay - they told us they received our reservations late (wrong) and moved us to a hotel away from the Riverwalk where we wanted to be & away from everything else
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint jobs not very professional Toilet flush not strong enough But service check in check out is awesome kind polite friendley Problem as olve perfect BIG THANK YOU
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 5 nights in Feb 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very romantic place. Great location. Excellent staff.
Stayed 2 nights in Jan 2019