Reception

Reviews of Best Western Garden Inn

2.5 out of 5
Best Western Garden Inn
11939 I-H 35 N, San Antonio, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 512 out of 1006 reviews" "
Rating 8 - Good. 278 out of 1006 reviews" "
Rating 6 - Okay. 115 out of 1006 reviews" "
Rating 4 - Poor. 45 out of 1006 reviews" "
Rating 2 - Terrible. 56 out of 1006 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot was well lit and a wall (or fence) went around the premises. I was able to park close to my room. It felt very safe.
Stayed 1 night in Mar 2024

2/10 Terrible

Richard

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and transients on property staff was rude
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 15, 2024
Good Afternoon Estancia,We appreciate your feedback concerning your stay. We are sorry that we did not meet nor exceed your expectations on your recent visit. We will use your feedback as teaching tools to be better for you and all other guests. We hope that you will give us another chance to show you that we can and will meet your expectations. Have a great day!

8/10 Good

Irene, Grand Prairie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People that were staying there being noisy and fighting.
Stayed 1 night in Mar 2024
Response from John C. on Mar 14, 2024
Thank you Irene for responding in regards to your stay, we value your feedback and appreciate your comments. We apologize for any inconvenience or disturbance during your stay. We will not stand for any violence or problems at the hotel. Please let someone know at the office of any suspicious activity, we have monitored full surveillance of all major entries and walkways, we take action immediately. Your safety is of top priority. Please report anything anytime immediately, we take action. We hope to see you again when you visit the San Antonio area, until then Happy Travels.

2/10 Terrible

Larry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
My hotel room had black mold in the shower. I had to tell them it was there. Last night, the bathroom door was stuck and I had to break it down to get out. I let the manager know what happened this morning, so he called the general manager. She refused to speak with me, and then instructed the manager to charge me $150 dollars for the damages. She showed up minutes later and didn't even look at me. She didn't apologize for what happened at all. She treated me like I wasn't there.
Stayed 4 nights in Mar 2024
Response from John C. on Mar 14, 2024
Thank you Larry for responding in regards to your stay, we value your feedback and appreciate your stay. Your comments have been forwarded to the appropriate department for review. We apologize for any inconvenience.

8/10 Good

Suzy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the breakfast was a little more substantial for my working husband
Stayed 1 night in Mar 2024
Response from John C. on Mar 10, 2024
Thank you Susy for responding in regard to you stay, we value your feedback and appreciate your notes. Your input has been forwarded to the appropriate department for resolution.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was fine for the price. Breakfast was only bread and cereal. No eggs, bacon or waffle maker in sight.
Stayed 1 night in Feb 2024
Response from John C. on Feb 12, 2024
Thank you John for responding in regards to your stay with us, we appreciate your input and comments. Your information will be forwarded to the appropriate department for resolution. Your comments are always beneficial to us to help us provide you a better experience in the future. We hope to see you again when visiting the San Antonio area.

6/10 Okay

Dale

Traveled with partner
Disliked: Amenities
If you are going to stay here, I suggest that you bring your own pillow. The pillows are so flat! Don't bother eating breakfast here, they don't have eggs or bacon.Only muffins and yogurt.
Stayed 1 night in Jan 2024
Response from John C. on Feb 3, 2024
Thank you Dale for responding in regard to your stay, we value your feedback and appreciate your input. Your comments have been forwarded to the appropriate department for rectification.

10/10 Excellent

Marzena

Stayed 1 night in Jan 2024
Response from John C. on Feb 12, 2024
Thank you Marzena for responding in regards to your stay, we value your feedback and appreciate the awesome score that you have provided. We hope to see you again in the near future.

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been coming here for about 2 yrs and it’s always so clean and the staff are very welcoming and helpful with anything :)
Stayed 2 nights in Jan 2024
Response from John C. on Jan 20, 2024
Thank you Mia for responding in regard to your stay, we value your patronage and happy to see you as a return guest. We are currently trying out a Continental Style type breakfast and look forward to awesome changes in 2024. We hope to continue to see you time and time again when you visit the Alamo City. See you next time!

10/10 Excellent

Brian

Liked: Amenities
Stayed 1 night in Jan 2024
Response from John C. on Jan 9, 2024
Thanks Brian for staying with us, its always a pleasure to see you, we hope you continue to make our hotel your home away from home when you visit the city.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about my stay. I stay here every time I am in San Antonio.
Stayed 1 night in Dec 2023
Response from John C. on Jan 9, 2024
Thank you Steven, we appreciate your stay with us, we hope to be your home away from home while you visit the city, we are here for you whenever you need us, its always a pleasure to welcome you back!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars. If I rated it lower, I would have to suggest how they could improve. In my opinion they did everything as well as it could be done.
Stayed 1 night in Jan 2024
Response from John C. on Jan 9, 2024
Thank you Steven for responding in regard to your stay, we value your input and appreciate your awesome score. We hope to see you again in the near future.

8/10 Good

Jennifer

Stayed 1 night in Jan 2024
Response from John C. on Jan 9, 2024
Thank you Jennifer for responding in regard to your stay, we value your feedback and appreciate your input. We hope to see you again when you visit the San Antonio area.

8/10 Good

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Descent and quiet.
Stayed 1 night in Dec 2023
Response from John C. on Jan 7, 2024
Thank you Israel for responding in regards to your stay, we value your feedback and your comments are truly appreciated, we hope to see you again when you visit San Antonio

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
friendly and helpful staff. Great experience.
Stayed 1 night in Dec 2023
Response from John C. on Dec 31, 2023
Thank you Humberto for staying with us, we value your feedback and appreciate the awesome review you have provided. We hope to see you again when you travel to the San Antonio area.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable with very friendly staff
Clean and comfortable with very friendly staff.
Stayed 1 night in Dec 2023
Response from John C. on Dec 31, 2023
Thank you Carl for responding in regards to your stay, we value your feedback and are happy to see that you truly enjoyed your stay with us, we hope to see you again when you visit the Alamo City.

6/10 Okay

David

Stayed 1 night in Dec 2023
Response from John C. on Jan 16, 2024
Thank you David for responding in regards to your stay, we value your input and appreciate your information. We hope to see you again when you travel to the San Antonio area.

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John C. on Dec 31, 2023
Thank you Carl for your stay with us, it was a pleasure to have you as our guest, we hope to see you again when you travel to our area.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient, and a good value
Stayed 2 nights in Dec 2023
Response from John C. on Dec 22, 2023
Thank you Joy for responding in regards to your stay, we value your feedback and appreciate your awesome score that you provided. We will continue to work hard to keep our hotel and the level expected.

10/10 Excellent

Amy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John C. on Dec 15, 2023
Thank you Amy for taking the time to respond in regard to your stay, we value your feedback and appreciate your awesome score. We hope you made some good memories while visiting our city and hope to see you again when you visit the San Antonio area.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John C. on Dec 13, 2023
Thank you Mike for responding in regard to your stay, we value your feedback and hope to see you again when you visit the area.

4/10 Poor

June

Stayed 5 nights in Nov 2023
Response from John C. on Dec 6, 2023
Thank you June for responding in regards to your stay, we appreciate your feedback and hope to see you again when you visit our lovely city.

2/10 Terrible

Jessica

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The room was no clean at all and is stink a lot , awful I don’t why the have good reviews
Stayed 1 night in Nov 2023
Response from John C. on Dec 4, 2023
Thank you Jessica for responding in regard to your stay, we value your input, it helps us to better our service to you. The information you provided has been directed to the appropriate department for resolution.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place
Stayed 1 night in Nov 2023
Response from John C. on Dec 4, 2023
Thank you Brian for responding in regards to your stay, we value your feedback and appreciate your stay with us. We hope to see you again when you travel to the San Antonio area.

10/10 Excellent

FU CHU

Stayed 1 night in Nov 2023
Response from John C. on Dec 15, 2023
Thank you for responding in regards to your stay, we value your feedback and appreciate your awesome score. We hope to see you again when you travel to the San Antonio area again.

2/10 Terrible

Ivette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smelled really bad as soon as we opened the door. The worst part was the bathroom, it looked like the place was never cleaned. Walls were splashed with something disgusting, bathtub had hair, and the ceiling had black mold.
Stayed 1 night in Nov 2023
Response from John C. on Nov 26, 2023
Thank you for your response, our team has rectified the issue.

10/10 Excellent

Nohemi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in Nov 2023
Response from John C. on Nov 26, 2023
Thank you Nohemi for your stay with us, we value your feedback and appreciate your patronage. Hope to see you again when you visit the Alamo City again.

10/10 Excellent

Brian

Liked: Property conditions & facilities, room comfort
Amazing
Always a great stay here. Brenda is amazing and all the staff as well. Very close to Natural Bridge Caverns. Usually always stay here for Spurs games as well.
Stayed 3 nights in Nov 2023
Response from John C. on Nov 26, 2023
Thank you Brian for your response, its a pleasure to have you as our special guest. We value your feedback and appreciate your kind words. Hope to see you again when you return for a game, and as always:Go Spurs Go!

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from John C. on Nov 26, 2023
Thank you Arlene, it was a pleasure having you as our guest,we value your feedback and hope you enjoyed your time in San Antonio.

10/10 Excellent

Felix

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from John C. on Nov 17, 2023
Thank you Felix for responding in regards to your stay, we value your feedback and appreciate the perfect score you provided. We hope to see you again when you visit the San Antonio area.

6/10 Okay

Tony

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from John C. on Nov 17, 2023
Thank you Tony for taking the time to respond in regards to your stay, it was a pleasure having you as our guest, we hope to see you again when you travel to our area again.

6/10 Okay

Jonathan

Stayed 1 night in Nov 2023
Response from John C. on Nov 17, 2023
Thank you Jonathan for responding in regards to your stay, we value your feedback and appreciate your opinion, we hope to see you again when you travel the area.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 5 nights in Oct 2023
Response from John C. on Nov 6, 2023
Thank you Miguel for staying with us, we value your stay and appreciate your awesome score. We hope to be your home away from home when you visit the San Antonio area.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, friendly staff very clean rooms and property.
Stayed 2 nights in Nov 2023
Response from John C. on Nov 6, 2023
Thank you Shirley for taking the time to respond in regards to your stay, it was a pleasure having you as our guest and we hope to see you. again in the near future.

10/10 Excellent

Amariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from John C. on Nov 6, 2023
Thank you Amariah for responding in regards to your stay, it was a pleasure to have you as our guest. We apprciate the awesome score that you provided, truly humbles us and gives us such positive vibes to continue working hard and making our hotel be at its best for wonderful guests such as yourselves. We hope to see you again when you visit the San Antonio area.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Amanda A. on Oct 30, 2023
Hello Robert, Thank you so much for taking the time to leave us a 10 -star rating. We hope to see you again in the near future.

10/10 Excellent

MARCIA, CLAREMONT

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well organized.
Stayed 1 night in Oct 2023
Response from Amanda A. on Oct 30, 2023
Hello Marcia, Thank you for awesome review. We hope to see you again in the near future.

10/10 Excellent

Daniel, Arlington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The advertised breakfast left a lot to be desired. Only cereal, yogurt, and Fruit. But still it was free.
Stayed 1 night in Oct 2023
Response from John C. on Oct 31, 2023
Thank you Daniel for your response, our hotel is currently doing a beta test in regards to breakfast, we are trying out a continental breakfast and appreciate your input, your information is valuable to us and we will surely pass on the information you provided to our corporate office for decision making purposes regarding this topic. Thank you so much for your input.

8/10 Good

David

Traveled with family and small children
Liked: Cleanliness, staff & service
Limited dining
Stayed 2 nights in Mar 2023
Response from John C. on Oct 25, 2023
Thank you David for responding in regards to your stay, we value your feedback and appreciate your comments and concerns in regards to dining. There is unlimited dining in the area, from Chinese, Mexican, Barbecue and fast food spots, we are literally surrounded by several delicious eateries, feel free to contact the Front Desk anytime 24/7, we would be happy to share our local, around the corner hot spots! We hope to see you again, thank you for your stay.

10/10 Excellent

brittany s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful!
Stayed 3 nights in Oct 2023
Response from John C. on Oct 25, 2023
Thank you Brittany for your stay with us, it was a pleasure having you as our guest, we value your input and appreciate your kind words. Our staff goes over and beyond to make sure our guest are truly taken care of. We hope to see you again in the near future.

4/10 Poor

Darren

Traveled with partner
Disliked: Property conditions & facilities
1 ) when I’m trying to check in….the lady Brenda is super mega slow…then proceeds to take a call to book a room. Ummm-hello-I was here first. 2) park my car and these goons are overlooking me walk to my room. They are all starring. Talk about not safe. 3) I go back to ask Brenda if these cameras work. Her response “I don’t have control over them” it’s a yes or no question. 4) waaaaay over priced for a below avg hotel.
Stayed 1 night in Oct 2023
Response from John C. on Oct 25, 2023
Thank you Darren for responding in regards to your stay, we value your feedback and appreciate your comments and concerns. Brenda is a great asset to our staff, I apologize that things didnt go smooth for you. Our hotel has construction men staying, not goons, our reputation proves that. If you ever have concerns for safety please contact Management so the situation may be handled promptly. Cameras on property are for guests safety and yes of course they work. Prices to our hotel are what the market is in our city and area. Rates can change on a daily basis depending on availability. Again, I apologize if you felt uneasy about your stay and how you were looked at or treated. We value your input and have used it as a training tool and to confirm that all of our guests are valuable to us, everyone is important, guest safety is number one. Thank you for your stay and at the end I hope that you truly enjoyed our property.

10/10 Excellent

Kiara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John was calm, very polite, warm and welcoming.
Stayed 1 night in Oct 2023
Response from John C. on Oct 15, 2023
Thank you Kiara for responding in regards to your stay with us, it was a pleasure having you as our guest and it makes us happy to see that you truly enjoyed our hotel. We hope we can be your home away from home when you travel to San Antonio. Until we see you again, Happy Travels!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel when touring around San Antonio. Great staff, clean room and close to restaurants.
Stayed 1 night in Oct 2023
Response from John C. on Oct 15, 2023
Dear Jeff:We were happy to see that you truly enjoyed your stay with us in San Antonio, we hope to be your choice hotel when you visit the area and look forward to seeing you again in the near future.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from John C. on Oct 15, 2023
Thank you Delia for responding in regards to your stay, we value your feedback and are happy to see that you truly enjoyed your stay with us. We hope to be your choice of hotels when you visit our wonderful city again.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When first getting to the hotel the location around the hotel concerned me 🤔but once entering the building and the rooms we were relieved… very very clean and refreshly remodeled Would recommend to stay
Stayed 1 night in Oct 2023
Response from John C. on Oct 11, 2023
Thank you Kim for responding in regards to your stay, it was a pleasure having you as our guest. We value your feedback and appreciate your kind words. You can be rest assured that we do our best to keep all of our guests safe and as comfortable as possible. We hope to see you again when you visit the San Antonio area.

6/10 Okay

James

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from John C. on Oct 11, 2023
Thank you James for responding in regards to your stay, we value your feedback, we hope you enjoyed your time while you visited San Antonio, it was a pleasure having you as our guest, we hope to see you again in the future so that we make your next stay an even better one.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Parking needs to be better lite
Stayed 3 nights in Oct 2023
Response from John C. on Oct 8, 2023
Thank you Denise for your response in regards to your stay, we value your comments and appreciate your concerns. Your comments have been forwarded to our head of maintenance to review your concerns and will be addressing accordingly. Thank you again for your stay.

10/10 Excellent

Miriam, Aubrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a treasure find and close to everything I wanted to be close to.
Stayed 1 night in Oct 2023
Response from John C. on Oct 8, 2023
Thank you Miriam for your stay, it was a pleasure to have you as our guest, we value your input and appreciate your kind words. Our hotel is a treasure and we are honored to be called such. We hope to see you again in the near future, until then, Happy Travels!

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from John C. on Sep 27, 2023
Thank you Katia for the perfect score you provided during your stay with us. We are happy to see that you truly enjoyed your stay. We hope to see you again when you travel to the San Antonio area, until then, Happy Travels!

4/10 Poor

Cierra

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There were dead crickets everywhere in my room. No roaches, so thats a plus. The tee diverter in the shower was corroded and stuck so that i was permanently taking a bath and a shower at the same time, so that was annoying. The driveway is hard to find and the direction given on google/apple maps doesnt take you directly to the hotel, so i had to try and find my way around the turnabouts.
Stayed 2 nights in Sep 2023
Response from John C. on Sep 24, 2023
Thank you Cierra for responding in regards to your stay. We appreciate your comments and your information shared was passed on to the appropriate departments for further evaluation and will be used for training purposes. We value your input, traveling in San Antonio is difficult to some, have two loops that circle the entire city is confusing to most. Glad you found your way around, an updated navigation is key.