Ratings based on 95 Verified Reviews

4.0 out of 5
76% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Niven stay

Posted Dec 7, 2017
10 min. To the airport. Easy to get on the highway.
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy Access, Quick Registration

Posted Dec 4, 2017
Pros: Friendly Crew, Clean Rooms and Easy Access
Wonderful! The team is great! They were very Friendly and Helpful and the process was smooth.
Comment from Hotel Management
Dec 5, 2017 by Billy, Hotel Management
Thank you for sharing your experience at our hotel with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Ok hotel.

Posted Nov 5, 2017
Ok hotel situated in between a couple of bad neighborhoods.
Comment from Hotel Management
Nov 25, 2017 by Billy, Hotel Management
Thank you for sharing your experience at our hotel with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
1 out of 5
by A verified traveler from Texas

Not Good

Posted Nov 2, 2017
Had to be moved to a different room because of bed bugs. I booked three rooms at this hotel and every room had issues with it.
Comment from Hotel Management
Nov 25, 2017 by Billy, Hotel Management
Thank you for taking the time to review our hotel regarding your recent stay. As a VALUED GUEST, we see that there is room for improvement based on your feedback. We also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience we are working on addressing the issues you noticed so that we can continue to improve our hotel operations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rio Grande Valley

Great hotel!

Posted Oct 28, 2017
Friendly staff, rooms were clean and comfortable! Breakfast was great! Only 6 minute drive to the venue where we were attending a wedding! Very convenient location!
Comment from Hotel Management
Nov 25, 2017 by Billy, Hotel Management
Thank you for sharing your experience at our hotel with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio,Tx

Excellent

Posted Oct 25, 2017
I have stayed several times and am always completely satisfied.The staff are always exceedingly helpful and prompt.
Comment from Hotel Management
Nov 25, 2017 by Billy, Hotel Management
Thank you for sharing your experience at our hotel with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
3 out of 5
Recommended
for Everyone
by A verified traveler from Temple, Texas

Response to Survey

Posted Oct 5, 2017
Pros: For the most part the courteous staff.
Cons: A better job of making the room I occupied smell fresh and clean.
Location: The location appears to be in a semi-industrial area. However, there were plenty of things to do located within a reasonable driving distance.
In general, the staff at this hotel were courteous and accommodating. One of my biggest disappointments throughout my stay, was the fact that my room had a musty smell, or unpleasant odor that was very noticeable as soon as I entered the room. The smell or unpleasant odor would not go away even after I kept the fan and A/C running on high anytime I occupied my room. (#132). If the aforementioned problem would not have existed, my rating of the premises would have been more favorable overall.
Comment from Hotel Management
Nov 25, 2017 by Billy, Hotel Management
Thank you for taking the time to review our hotel regarding your recent stay. As a VALUED GUEST, we see that there is room for improvement based on your feedback. We also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience we are working on addressing the issues you noticed so that we can continue to improve our hotel operations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2017
Pros: Staff act professional and respectful
Cons: Water fountain/Ice water availability period
I have stayed two times and I can’t get enough of it, the staff are do help with anything you need to make sure sure comfortable and satisfied with you stay
Comment from Hotel Management
Nov 25, 2017 by Billy, Hotel Management
Thank you for sharing your experience at our hotel with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler from bogalusa la.

Posted Sep 17, 2017 on Orbitz
Well please with my stay. Room clean and nice. Will stay again. Great room for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio Tx

Posted Sep 14, 2017
Good but there is a little bug issue. Looks like gnats or fruit fly. And it would be nice if the pool would stay open longer