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Reviews of Courtyard by Marriott San Antonio Airport

3 out of 5
Courtyard by Marriott San Antonio Airport
8615 Broadway St, San Antonio, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 500 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet arrival.
Stayed 1 night in Apr 2024

10/10 Excellent

Terrence, Carlsbad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff, particularly the front desk, are absolutely the best. Never encountered such incredible customer service at a hotel and I have been traveling frequently for business for over 25 years. Property is also extremely close to the airport.
Stayed 5 nights in Apr 2024

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
I was not informed until checkin that there was a $10.00 charge for parking at the location. The parking lot was not secure and the access gates were not functioning.
Stayed 1 night in Mar 2024

10/10 Excellent

Amalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Keith

Stayed 1 night in Mar 2024

6/10 Okay

COREY, POMONA

Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Stayed 1 night in Mar 2024

10/10 Excellent

Haydee, Edinburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and clean, spacious, quality room(s).. will definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Ruben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property went above and behind to make sure we felt at home. The gentleman at the front was very friendly and helpful! For dinner Marco did an excellent job making sure he checked up on us after making our food and had we had a great conversation with him.
Stayed 1 night in Mar 2024

10/10 Excellent

Warren

Business traveler
Liked: Cleanliness, property conditions & facilities
The usual high quality on the Marriott Courtyard is seen in this facility.
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Feb 2024

10/10 Excellent

Elda

Traveled with family
Clean and friendly. Marco made us delicious food that evening we were starving
Stayed 1 night in Feb 2024

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities
Bathrooms appeared to have been recently remodeled and were nice but the rest of the rooms/property could use a facelift. Comfy beds and pillows though. Nice desk staff to check us in late (10 PM). Breakfast available for a fee and it’s $10/night per car to park but lot is secure. Typical for properties near airports.
Stayed 1 night in Feb 2024

10/10 Excellent

samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 2 nights in Feb 2024

6/10 Okay

COREY, POMONA

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

2/10 Terrible

Danielle

Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation to airport. Cleanliness, staff very helpful and friendly!
Stayed 1 night in Jan 2024

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
I love it , is clean , nice , excellent people working there
Stayed 1 night in Jan 2024

10/10 Excellent

Ivan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special thanks to Svetlana she is amazing patient and courteous in general good services, thak you, I'll be back soon
Stayed 1 night in Jan 2024

6/10 Okay

Stan

Traveled with partner
Liked: Staff & service, amenities
It was 20 degrees outside and our room was freezing because housekeeping had unplugged the wall heater. Took quite awhile to be warm enough to shower!! Asked for a wake up call, no one called. Luckily we woke up in time
Stayed 1 night in Jan 2024

10/10 Excellent

Don

Stayed 1 night in Jan 2024

10/10 Excellent

Pablo

Traveled with group, Traveled with partner
Stayed 1 night in Jan 2024

8/10 Good

María Guadalupe

Stayed 1 night in Jan 2024

2/10 Terrible

Vickie

Traveled with family
Refusal of cancellation.
There was a family emergency related to a death in the family occurring 12 hr after cancellation deadline. I called Hotels.com as well as Courtyard directly with refusal to credit my stay 12/28 for one night. I even asked if I could get credit and use this night another night but was refused. I feel this was unreasonable under my circumstances and will not be using Courtyard again.
Stayed 1 night in Dec 2023

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything pretty old and dirty
Stayed 1 night in Dec 2023

10/10 Excellent

Oralia

Stayed 1 night in Dec 2023

6/10 Okay

Jason

Stayed 3 nights in Dec 2023

4/10 Poor

Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities
It is close to the airport so it is very noisy. The rooms are average. The room had a weird smell. It was not pleasant at all.
Stayed 3 nights in Dec 2023

8/10 Good

Philip

Stayed 2 nights in Dec 2023

8/10 Good

Roberto, Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Didn't like the huge tv next to the bed, worst bed position ever
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Deedy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 1 night in Nov 2023

2/10 Terrible

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stolen taillights
Room is clean, comfortable and everybody was very nice, but we had our 2019 Ford F-250 taillights stolen from the hotel parking lot. Not a good feeling…
Stayed 1 night in Nov 2023

8/10 Good

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Ashvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Deborah

Traveled with family
Disliked: Property conditions & facilities, room comfort
Rooms Need remodeling
The rooms are in much need of remodeling. We got an accessible room, which to my understanding are more spacious and it was anything but that, very very small room. The bed was very uncomfortable, like it needs a change in mattress already. $350 for two nights in that type of room is too overpriced. Marriott is known for better than that.
Stayed 2 nights in Oct 2023

10/10 Excellent

donald

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super cool and maintenance guy was very helpful when my son spilled a coke in the elevator and we couldn't get the coffee maker to work. The shuttle to the airport was super convenient, on time and quick
Stayed 1 night in Sep 2023

10/10 Excellent

Lowry

Stayed 1 night in Oct 2023

8/10 Good

Ashley

Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Everything I needed was provided. Very pleased with ease of check-in
Stayed 1 night in Aug 2023

2/10 Terrible

Heather

Traveled with partner
Disliked: Cleanliness
We got to the room and the air conditioner wasn’t working so we turned it down as much as possible and waited. It never got cool so they said we could have the room next-door. They set the air on low and we went and grabbed dinner. Came back, and that room was hotter than our original one. By then it was 11:30 PM and we had an early flight to catch. When we finally got to shower, there was a dirty old brush with hair in it that housekeeping had not removed. We finally got to bed with a few hours until our alarm went off and at 5:00 AM housekeeping knocked on our door and looked shocked that someone was in the room. This was a horrible experience and a crappy start to our vacation. Definitely won’t be going back.
Stayed 1 night in Aug 2023

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very attentive staff, excellent food
Stayed 1 night in Aug 2023

8/10 Good

Sammy

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The desk clerk and bartender were very courteous. Room was clean and beds were comfortable.
Stayed 1 night in Aug 2023

6/10 Okay

Peter

Liked: Cleanliness, room comfort
I was double charge for my room so I went down stairs and showed the lady at the front desk I explain to her what had.and the issue that had happened because I was double charged she said that she was so sorry so I had to speak to the manager of the about what happened I could not get a word in because when I would begin to speak he would get louder and over talk me telling me that they is no way that they over charge me I had told what had happened because I was double charge and he told me that was not his problem and then walk off what a joke for the management
Stayed 7 nights in Jun 2023

10/10 Excellent

Bibi

Liked: Property conditions & facilities
Got this hotel 1 hours before checking in and the staf were very helpful and save me some money for taxi .. very clean and hygiene..
Stayed 1 night in Jul 2023

10/10 Excellent

Kristina

Stayed 2 nights in Jul 2023

10/10 Excellent

Claudia V

Traveled with family
Liked: Cleanliness, room comfort
Great location! Close to the airport. Friendly and helpful staff! Great place to park your car if going out of town. Offers shuttle to and from airport. Great overall!
Stayed 1 night in Jul 2023