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Reviews of Fairfield Inn & Suites San Antonio North - Stone Oak

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 165 out of 424 reviews" "
Rating 8 - Good. 139 out of 424 reviews" "
Rating 6 - Okay. 48 out of 424 reviews" "
Rating 4 - Poor. 36 out of 424 reviews" "
Rating 2 - Terrible. 36 out of 424 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. The staff was very friendly and the location was good too.
Stayed 3 nights in Mar 2024

2/10 Terrible

Sonia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vehicle got broken in to, we reserved for 2 bed and were not accommodated
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
OK, but not great.
It was ok, just ok. Check-in staff was nice. Room was acceptable. Bed was comfortable. Bathroom is in need of updates. Biggest complaint, heard this from other guests also, is that the shower curtain was not large enough and water covered the bathroom floor. This was a major safety hazard and extremely annoying. I will not chose this hotel in the future.
Stayed 1 night in Dec 2023
Response from Margarita on Dec 30, 2023
Thank you for the feedback & apologize for the inconvenience of the shower curtain. We hope you can give another chance. Thank you for staying with us.

10/10 Excellent

Jaison

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Art Castaneda on Dec 29, 2023
Dear Jaison,Thank you for reviewing your recent stay with us! I am excited to see that you really enjoyed your visit. My team and I work hard to make sure that every guest experiences a simple, seamless stay. I am happy to see know that we made your stay enjoyable. We were all pleased that you chose us to host you, and are looking forward to your next visit.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Art Castaneda on Dec 29, 2023
Hello Dawn! Thank you for rating your recent visit with us! I am thrilled to see that we exceeded your expectations. My team and I strive to ensure that we are delivering friendly service, fresh spaces, and a delicious breakfast. I am happy to see we did just that for you. Thank you for choosing to stay with us! I am looking forward to your next visit.

10/10 Excellent

Arnel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Art Castaneda on Dec 13, 2023
Hello Arnell! Thank you for reviewing your recent experience with us! I am thrilled to see that you enjoyed your experience with us! Our team strives to provide a seamless and simple experience for every guest. I am pleased to see my team did just that for you! Thank you for staying with us! We are looking forward to your next visit

8/10 Good

Michaela

Stayed 2 nights in Oct 2023
Response from Margarita on Nov 27, 2023
Thank you for feedback and do apologize for the inconvenience & hope you can gives us another chance.

10/10 Excellent

Cheri, Americus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Oct 2023
Response from Art Castaneda - General Manager on Oct 17, 2023
Hello Cheri! thank you for letting us know just how much you enjoyed your visit. It truly was a pleasure hosting you! Please come back and see us again!

6/10 Okay

Martha

Traveled with family
Liked: Staff & service, property conditions & facilities
I chose this hotel for the indoor pool, but it was disappointing since it was freezing cold water. My daughters got in for a minute and couldn’t stand the cold temps. I asked the front desk and the gentleman I charge said the thermostat was broken. Also, my room was sooo cold.
Stayed 2 nights in Oct 2023
Response from Art Castaneda - General Manager on Oct 17, 2023
Hello Martha! Thank you for reviewing your recent visit with us! I am sorry you could not use our pool. Unfortunately, our indoor pool is not heated. I hope that you were still able to enjoy other aspects of your visit, such as our delicious hot breakfast and clean spaces. We truly appreciate you visiting. I hope to see you again soon!

8/10 Good

Jillian

Business traveler, Traveled with family
Liked: Staff & service
The staff member, Elyssia was absolutely amazing. She provided exceptional customer service over the phone and in person. The area outside of the hotel is not safe as a vehicle was broken into during our stay and we were informed by the staff that not only do vehicles are broken into, but they have been stolen in the past. If this is a common problem, you would think that the general manager would do something to resolve this to ensure the safety of their guests and their belongings.
Stayed 2 nights in Aug 2023
Response from Art Castaneda - General Manager on Oct 17, 2023
Hello Jillian, Thank you for reviewing your recent stay with us! We truly appreciate your feedback. While we do take safety and security very seriously, we cannot guarantee the security of vehicles in our parking lot. This is why we inform all guests to remove their belongings from their vehicles. I do appreciate that you enjoyed the service that Alisia provided. She truly enjoys providing superior service to every guest. Thank you for staying with us! I hope to see you back again.

2/10 Terrible

Sofia

Stayed 1 night in Jul 2023

4/10 Poor

Amos

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Margarita on Jul 29, 2023
Thank you.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Margarita on Jul 29, 2023
Thank you for your feedback and we hope to see you again.

10/10 Excellent

Donnell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
10 minutes from the Airport and dinning within walking distance.
Stayed 4 nights in Jun 2023
Response from Art Castaneda - General Manager on Jul 24, 2023
Hi Donnell!Thank you for reviewing your stay with us! I am grateful to see that you enjoyed our location! We truly appreciated having you. I hope to see you again!

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Art Castaneda - General Manager on Apr 24, 2023
Hello Krystal! Thank you for rating your recent stay with us! My team will be excited to know that you enjoyed their efforts in making your stay seamless. Thank you for choosing to stay with us! I hope to see you again.

2/10 Terrible

Betty

Traveled with family
Stayed 1 night in Mar 2023
Response from Margarita on Mar 14, 2023
Thank You very much for your feed back.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient access to the city; free breakfast; helpful staff
Response from Art Castaneda on Dec 23, 2022
Hello Melanie!Thank you for reviewing your stay with us! I am glad to see that you enjoyed your experience with us. Our staff truly takes pride in providing exceptional service with a smile. I am glad you also enjoyed breakfast as well, and that the location was easy for you to get to the city. Thank you for choosing to stay with us! I hope to see you on your next visit

8/10 Good

luisa

10/10 Excellent

OlgaPatricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay
The staff was amazing the Reception/Check-In and Cooks were incredibly welcoming, courteous and informative. The rooms were slightly lacking in cleanliness but nothing overly horrible and Housekeeping took a while to clean-up. Other than a couple of small hiccups our stay was very enjoyable and i would definitely return.
Stayed 4 nights in Nov 2022
Response from Art Castaneda on Dec 23, 2022
Hello! I am thrilled to hear that you enjoyed your visit to our hotel. Our whole team strives to provide exceptional service and clean accommodations. Your feedback on cleanliness will help me make changes and provide feedback to my team. It will be a valuable learning experience. Thank you for choosing to stay with us! I hope to see you again.

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I noticed that in my room there was wallpaper peeling away from the wall in the bathroom and stray paint marks under the sink area. Also the carpet in the lhalls on my floor had many white spots and the elevator had a ragged patch of carpet at the doorway. Outside there was only sparse planting for landscaping. It just didn’t meet my expectations for a Marriot property.
Stayed 3 nights in Oct 2022
Response from Art Castaneda on Dec 23, 2022
Hi Dorothy!Thank you for sharing your thoughts on your stay with us. Your feedback is valuable. I would like to start off by apologizing for the poor experience you had during your visit. We hold our selves to a much higher standard. I will be using your feedback to make improvements to our cleanliness and service. We are already making improvements to our exterior. I hope you will give us another chance to host you better. Thank you for staying with us! I hope to hear from you soon.

2/10 Terrible

Minerva

Stayed 1 night in Oct 2022

8/10 Good

Hector

Traveled with partner
Liked: Cleanliness, staff & service
Was a place to rest . Nothing special
Stayed 2 nights in Aug 2022

8/10 Good

Priscila

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable for a night
Stayed 1 night in Jul 2022
Response from Margarita on Aug 8, 2022
THANK YOU!!

10/10 Excellent

Jeannette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the rooms , bed comfortable . Did not care for having to pay and extra fee in addition to what I already pay for my room. She said is refundable ? I don’t think is right when I’m already paying $150 a night.
Stayed 1 night in Jun 2022
Response from Margarita on Aug 8, 2022
Thank you for staying with us. It was for the incidentals and if nothing was charge to the room it goes back to your credit card.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Jackie Ray

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The place was not cleaned nor was my room cleaned when I removed the dnd tag. Stayed 4 nights.
Stayed 1 night in Mar 2022

8/10 Good

Job

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location of this property. The staff was warm and friendly.
Stayed 2 nights in Mar 2022

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. Friendly staff.
Stayed 1 night in Mar 2022

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Adelina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
There was urine on the toilet when we got there. Sounded like the window was open but it wasn’t. Very loud freeway noise. Not sealed around the Ac/heating unit so cold air came in. Slept with the heater on 78. Worst hotel I have stayed in. Had to book for a funeral.
Stayed 1 night in Mar 2022

6/10 Okay

Marcos

Traveled with family
Stayed 1 night in Feb 2022

8/10 Good

David

Stayed 1 night in Feb 2022

10/10 Excellent

Paula

Stayed 3 nights in Feb 2022

8/10 Good

Patricia

Liked: Staff & service
It was just ok.
It was a bummer that the pool was closed and we weren't told until after checking in. The elevator floor was in need of a serious vacuum our entire stay. Housekeeping kept knocking on our door after 11:00 for checkout. The Marriott website shows checkout at 12:00 but that wasn't the case. We were missing a shower curtain at checkin but someone brought one. I would think they wouldn't turn the room ready without one but that was just a minor inconvenience. Also, no phone cord in our room at all so we had to lookup the number and call the front desk from our cell to figure out the real checkout time. The staff was all friendly and the breakfast was hot and good. Just ok.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

JOSEPH S

Stayed 1 night in Jan 2022

4/10 Poor

Daniel

Traveled with partner
Liked: Cleanliness
If you wanna get any sleep go elsewhere. The bed was super firm and the highway is right next to hotel and its a very busy highway and extremely loud
Stayed 1 night in Jan 2022

2/10 Terrible

Jesus

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2021

2/10 Terrible

Marcus

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Phone in room didn’t work. Tv was unplugged. Lamp by bed was unplugged. Floor needed vacuumed. Front desk staff unfriendly and unhelpful. Very noisy from highway at half the building.
Stayed 1 night in Dec 2021

8/10 Good

Marcela

Traveled with family
Liked: Cleanliness, staff & service
Nice and clean room but rugs in hallways and elevator dirty, they can do much better on that. Front desk staff were discussing between them .
Stayed 5 nights in Dec 2021

8/10 Good

Jeanne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Dec 2021

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2021

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
Very nice hotel.
Stayed 1 night in Dec 2021

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service
None
Stayed 1 night in Dec 2021

10/10 Excellent

kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient parking close to my room at the end. I had 2 rooms and requested them to be connecting. They were not but that was fine it was across the hall. My room had no towels but I just had to ask for them. my overall opinion is It was clean and the bed was comfortable and the breakfast was nice.
Stayed 2 nights in Nov 2021

8/10 Good

Khurram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel is close to many restaurants.
Stayed 1 night in Nov 2021

10/10 Excellent

Hevila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Pam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Jamie

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hot-tub was broken. The pool was open, however the ceiling was falling in. For breakfast, the milk I poured into my son's cereal was spoiled. The room could have been vacuumed better, found gum wrappers and trash on floor by dresser/bed.
Stayed 1 night in Oct 2021