Ratings based on 945 Verified Reviews

3.4 out of 5
63% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from San Antonio

No!!!

Posted Dec 11, 2017
Went to check inn, the room wasn’t available and it wasn’t what Expedia showed in the pictures, it’s not the first time that this issue happens, did not stay I drove back to my house and of course got charged for the night. Never again I will book using Expedia.
Comment from Hotel Management
Dec 14, 2017 by Manager, Hotel Management
Dear Mr. Juan : I’ve received your review of La Quinta San Antonio - I-35 North at Toepperwein. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn once again. Sincerely, Jose General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service with a Smile Thanks Theresa

Posted Dec 9, 2017
Theresa gave positive, friendly & professional service.Her manner in handling several customers on her own was impressive. Her patience in solving problems was impressive.her positive & cheerful manner was memorable.
Comment from Hotel Management
Dec 10, 2017 by Manager, Hotel Management
Dear Mrs. Pat : Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at San Antonio - I-35 North at Toepperwein La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Jose General Manager
5 out of 5
by A verified traveler from Houston, Tx

Posted Dec 6, 2017
The stay was ok, husband and I weren’t able to sleep good becaus the pillows felt like they had stuffed balls inside of them. The bath tub looked very dirty, they need to scrub the bathtub floor better. I was disappointed to know that it’s “extra” to get a room with a microwave and fridge. I just thought it was iincluded or that all rooms had that. Overall our stay wasn’t that bad but the Hotel can do better.
Comment from Hotel Management
Dec 10, 2017 by Manager, Hotel Management
Dear Mrs. Cristy: Thanks for taking the time to write about your experiences at our San Antonio - I-35 North at Toepperwein La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn as your choice for lodging accommodations. Sincerely, Jose General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Attitude and professionalism

Posted Nov 29, 2017
My first room was not clean. Had to wmgo and get another key. The front desk auditor was very condescending about things which had me very upset. I deserve at least half off
Comment from Hotel Management
Dec 1, 2017 by manager, Hotel Management
Dear Mr. Jarius : I appreciate you taking the time to tell us about your experience at La Quinta San Antonio - I-35 North at Toepperwein. Your satisfaction and continued trust in La Quinta Inn are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely, Jose General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Easy to get to off 1604

Posted Nov 27, 2017
Pros: Within 5 minutes of my brother's house and shopping malls.
Cons: Have refrigerator and microwave in all the rooms instead of some.
Location: Withing 5 minutes of shopping malls.
We picked this hotel because it was within 5 minutes of my brother's house. If you don't know the area, it's not hard to find. Hotel Staff was great!!!! Very professional and friendly. We stayed at this hotel last year for Thanksgiving and it's our go-to hotel when we visit!
Comment from Hotel Management
Nov 30, 2017 by manager, Hotel Management
Dear Mrs. Linda : I appreciate you taking the time to tell us about your experience at La Quinta San Antonio - I-35 North at Toepperwein. Your satisfaction and continued trust in La Quinta Inn are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely, Jose General Manager
3 out of 5
by A verified traveler from California

Posted Nov 24, 2017
Staff are friendly and attentive; however, room cleanliness is lacking.
Comment from Hotel Management
Nov 24, 2017 by Jose Diaz, Hotel Management
Thank you for taking the time to write about your experiences at La Quinta Toepperwein. I'll use your feedback to improve on room cleanliness and to provide the best possible stay. Thank you for choosing La Quinta Toepperwein.
4 out of 5
Recommended
for Everyone
by A verified traveler from zacatecas mex

Posted Nov 23, 2017
Good for the price comfort food good buffet Personal nice
Comment from Hotel Management
Nov 24, 2017 by Jose Diaz, Hotel Management
Thank you for your feedback. I'm pleased to hear that you had such an enjoyable stay at La Quinta Toepperwein. It's our commitment to serve our guests to our best ability and hope to always exceed your expectations.
1 out of 5
by A verified traveler

Card policy

Posted Nov 19, 2017
Couldn't keep reservation because of credit card holding policy.
Comment from Hotel Management
Nov 24, 2017 by LQ Customer Care, Hotel Management
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Quick check in!!!

Posted Nov 19, 2017
Quick check in and they called to see if room was adequate!
Comment from Hotel Management
Dec 14, 2017 by Manager, Hotel Management
Dear Mr. Jess : Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at San Antonio - I-35 North at Toepperwein La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Jose General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Strasburg, Colorado

Nice and relaxing atmosphere

Posted Nov 7, 2017
Pros: The staff was wonderful
Cons: Just maybe offer more breakfast options and make this hotel more in line with other La Quinta Inns.
Location: The location was close to everything we needed in San Antonio. It was a very enjoyable experience overall.
The hotel is very quiet and relaxing. The beds were comfortable and the room was very clean. The breakfast was nice, but it would have been nice to have more fruit and maybe sausage and eggs or something. It was nice to have something there though.
Comment from Hotel Management
Nov 10, 2017 by Manager, Hotel Management
Dear Mrs. Linda : I appreciate you taking the time to tell us about your experience at La Quinta San Antonio - I-35 North at Toepperwein. Your satisfaction and continued trust in La Quinta Inn are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely, Jose General Manager