Ratings based on 274 Verified Reviews

3.9 out of 5
66% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rio Grande Valley

Close to my doctor's appointment

Posted Sep 10, 2017
Room with clean, swimming pool with clean ,staff was nice .didn't get to have breakfast happen have to leave. pillows need to repeat replaced. They are too small and flat.
2 out of 5
by A verified traveler

No water

Posted Aug 26, 2017
Had no water after returning from a day at the river because they were changing out some pipes. Next morning there was no hot water, had to shower in freezing cold water
Comment from Hotel Management
Aug 28, 2017 by Cara Leising, Hotel Management
We are sorry that you did not find hot water when you returned. In order to prepare the hotel for the possabilities of the upcoming Hurricane, the hotel choose to take measures to add some equipments so that our hotel would have sustainability if the area lost water. I am sorry to hear this affected your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas

good option.

Posted Aug 23, 2017
Good food, clean, confortable and pet friendly. Staff was really friendly.
Comment from Hotel Management
Aug 27, 2017 by josh, Hotel Management
Thank you and Hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Posted Aug 17, 2017
Nice rooms, great breakfast. Indoor pool. Would stay here again.
Comment from Hotel Management
Aug 19, 2017 by lq0883, Hotel Management
Thank You for staying with us. Glad to hear that you had a pleasant time at our hotel. Hope to see yall again soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Perfect for a night or teo

Posted Jun 26, 2017
Room was adequate for a family of 4. Breakfast was good. Lots of things nearby.
Comment from Hotel Management
Jul 5, 2017 by Cara, Hotel Management
Thank you for acknowledge the wonderful breakfast that Margaret provides every day. We thank you for staying with us.
5 out of 5
by A verified traveler

Posted Jun 21, 2017 on Hotels
Great experience
Comment from Hotel Management
Jul 5, 2017
We are so glad to hear that you had a Great Experience. San Antonio is always such a great city to visit. So much to do. We hope we will be you back in the future. Thank you for taking the time to let us know how your stay went.
4 out of 5
by A verified traveler

Great hotel and location

Posted Jun 6, 2017 on Hotels
The hotel is great, second time staying here. Lots of places walking distance, even a Costco. One bed in my room was probably on its last leg but I had another bed I could sleep in since the room was a double.
Comment from Hotel Management
Jun 20, 2017
I am so sad to hear of your experience. Please accept my apologies. We will do everything we can to rectify this situation
4 out of 5
by Perla

Overall satisfied

Posted Jun 5, 2017 on Hotels
Hotel room smelled really humid and funky. The bed was comfortable and the room was overall pretty clean. The hallway's carpet however was soaking wet which was unusual and annoying to walk through in sandals, I believe there was a leak or something along those lines. Other than the funky smell in our room and drenched carpet the hotel was great and close to everything we needed.
Comment from Hotel Management
Jun 20, 2017
Thank you so much for sharing your experience. We did have a major water break and since then have repaired it. I am sorry that made the hotel at the time smell a bit damp. We hope you will come by to see that we can do better for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Graduation Trip

Posted May 16, 2017
Pros: everything was prefect.
Cons: we were gone all day Sunday, when we returned at 10:00 p.m. our room had not been cleaned so we did not have clean towels for Monday morning.
Location: it was close to our family member.
This trip was for a family members graduation. We needed a hotel fairly close to her home. The location was good, our room was great, appreciate the fridge especially. Hotel staff was excellent and Margaret, the breakfast host was delightful.
Comment from Hotel Management
May 18, 2017 by Cara Leising, Hotel Management
Thank you and I will share your comments with Margaret. We are sorry that your room was missed and hope that the staff was quick to resolve any issues for you. Thank you so much for staying with us.
5 out of 5
by A verified traveler

Posted May 14, 2017 on Hotels
Comment from Hotel Management
May 21, 2017
Thank you for you wonderful comment on our service while staying at our hotel. Look forward to your next visit to San Antonio. Hopefully you will choose our Hotel for your next stay. Sincerely William Fagan Assistant General Manager