Ratings based on 88 Verified Reviews

2.8 out of 5
46% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Terrible

Posted Dec 25, 2017
Pros: The only reason I picked this location was because it was close to where I needed to go and I thought the price was reasonable.
Cons: Fumigate the building and replace the furniture!
Location: 126 Kenley Pl, San Antonio, Texas
I will never go there again!! When I walked in, there was a cockroach running on the floor just below the walking table. When I approached the bed, there was a huge stain on the Bed Spread. The mattress was worn considerably and lumpy. I went into the bathroom and encountered another cockroach on the floor. Because it was late and cold outside, I didn't want to deal with management at that time, besides there was no one that would have helped. The girl at the counter was young and half asleep. Before I left, I made sure I told the girl at the counter, which was the same girl I check in with. I told her about the stain on the bed, the two cockroaches I saw on the floor and the lumpy mattress. Her response was she would tell the management and supposedly she had heard they were going to get new furniture pretty soon. I told her I was going to complain to the Better Business Bureau about the poor quality of their funiture(bed), stains on the Bed Spread and the two cockroaches running on the floor!
2 out of 5
by Sheryl

Don't stay here

Posted Oct 7, 2017 on Hotels
It was horrible what it was running in the bathtub the whole time the entire room terrible moldy mildew smell the front desk person was rude and unfriendly and unhelpful
4 out of 5
by Brenda

This traveler left a rating score only Posted Sep 30, 2017 on Hotels
2 out of 5
by A verified traveler

Posted Aug 23, 2017
Who does construction at night. When I ask the front desk I was told it was the black people that make noise all night. Now that is racist.
1 out of 5
by mirynda

This traveler left a rating score only Posted Aug 22, 2017 on Hotels
4 out of 5
by Brenda

Posted Aug 16, 2017 on Hotels
A bit too expensive but served its purpose
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 11, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 10, 2017 on Hotels
3 out of 5
by A verified traveler

Ok, but very basic

Posted Aug 9, 2017 on Hotels
Room very small, A/C did not work well, no basic amenities like shampoo/conditioner, extra towels, hairdryer. Clean room, pleasant staff.
3 out of 5
by DeLaura

Don't forget to select non-smoking

Posted Jul 31, 2017 on Hotels
The room smelled like smoke and there was an ashtray in it; however, the gentleman at the front desk very kindly explain to me that was the room that I had selected. The customer service was amazing, he was going to look for me in another room but I told him we were already tired just wanted to make sure that we didn't get charged anything extra.