Ratings based on 49 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Dallas, TX

Great service

Posted Jul 19, 2016
Easy and fast check in, the guy working the afternoon was very helpful
Comment from Hotel Management
Jul 19, 2016 by Sam, Hotel Management
Thank you for taking the time out of your busy day to write this review. It is always nice to know when we are doing something right. I will certainly share this with my staff. We hope to see you on your next visit to the Rio Grande Valley.
3 out of 5
by A verified traveler from San Benito, tx

Ok location

Posted Jul 18, 2016
Our experience was a so so one, there were unexpected fees and manager was rude.The room took forever to get cool and the pillows were flat as pancakes.
Comment from Hotel Management
Jul 20, 2016 by Sam, Hotel Management
I apologize for not meeting your expectations. Before your arrival, I had Expedia customer service call you and email you to verify your reservation information. At check-in, you clearly initialed and signed the registration card, stating that you only had the number of people staying as on the reservation. We, as many hotels, charge for additional guests. I apologize if you feel the charges were "unexpected fees". The charges are simply for the extra people you had staying in your room. Once again, I apologize for any confusion.
2 out of 5
by A verified traveler from san benito, texas

Rude employees.

Posted Mar 22, 2016
The service was rude and cranky. They didn't care to listen to the customer and assume that all younger adults are thugs.
Comment from Hotel Management
Apr 2, 2016 by sam, Hotel Management
I apologize if you feel that we mistreated you in any way. Your reservation was for 2 adults, you signed the spring break rules and registration card for 2 adults. You had five extra people in your room. We tried to accommodate you in every way possible. I apologize if you feel that your age had anything to do with how we treated you. We treat all guests accordingly, and hold all guests responsible for their actions.
1 out of 5
by Dean

Awful awful staff!

Posted Mar 16, 2016 on Hotels
I had to cancel due to a very sick child and both the front desk yelled at me and then the manager yelled at me. We stay in San Benito several times a year and we won't be staying at this hotel again due to mean, unprofessional staff
Comment from Hotel Management
May 21, 2016 by sam, Hotel Management
I deeply apologize that we did not accommodate your needs and cancel your reservation. The Front Desk agent suggested you call Expedia customer service so we could cancel this reservation for you. The hotel can not cancel Expedia reservations without approval from the guests and Expedia. I apologize that we could not resolve your issue to your satisfaction. I also, apologize that you believe we yelled at you.
4 out of 5
by Adrian

Posted Feb 12, 2016 on Hotels
Comment from Hotel Management
May 21, 2016 by sam, Hotel Management
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Again, I want to thank you for taking the time to share your concerns with us.
5 out of 5
by Adrian from San Antonio, Tx

Super!!!

Posted Oct 6, 2015 on Hotels
Excellent service!, close to where we were going.definitely will stay there next time around the area.
Comment from Hotel Management
May 21, 2016 by sam, Hotel Management
It is always great to hear when a guests had a great experience at our hotel. I will share this with my staff and give them a pat on the back. We look to your next visit with us. Your willingness to share your recent experience is genuinely appreciated. Thank you for your kind comments.
5 out of 5
by Barbara

Posted Aug 4, 2015 on Hotels
Comment from Hotel Management
Oct 10, 2015 by sam, Hotel Management
Thank you. We look forward to your next stay with us.
4 out of 5
by JENNIE from Texas

Posted Jul 29, 2015 on Hotels
The hotel was fine. Not so much Hotels.com. At check in I had to pay an additional $10 per person for the second person in my double bed rooms. The hotel blamed it on Hotels.com. They said that I should have selected 2 persons per room. However, he also said that the default should be 2 in a double bed room. I think it was a rip off. Why would you book a rooom with 2 beds for 1 person when the room was already costing more than a room with one bed.
Comment from Hotel Management
Oct 10, 2015 by sam, Hotel Management
I apologize for any confusion this matter may have caused you. As I indicated to you, our rates are based on the number of people in a room. We have many guests that book a room with two beds just for the extra space to put their belongings. I assure you that I have not been in business for 25 years by "ripping people off". Your reservation was for one person only. I even called hotels.com on your behalf, to verify there was no error in booking. Once again, I apologize for any confusion.
2 out of 5
by A verified traveler

Posted Jul 28, 2015 on Hotels
Comment from Hotel Management
Oct 10, 2015 by sam, Hotel Management
I apologize for not meeting your expectations. I would greatly appreciate it if you could elaborate on your review. I take my guests comments seriously and make every attempt to fix any short comings on my part.
3 out of 5
by A verified traveler

Posted Jul 8, 2015 on Hotels
Comment from Hotel Management
May 21, 2016 by sam, Hotel Management
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Again, I want to thank you for taking the time to share your concerns with us.