Ratings based on 891 Verified Reviews

3.2 out of 5
57% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2018
I reserved a no smoke room but they didn’t have left i had no choice then get what they had
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2018
Decent friendless of staff. Hotel is a bit worn down. Breakfast was just OK. Nothing to get excited about. Overall a good, pleasant experience with no hassle!
1 out of 5
by A verified traveler

Not a nice place

Posted Feb 20, 2018
Very disappoimented we stay hear before and was a decent place but this time around it was not good stained blankets bloody towels just not up to the Quinta properties won’t stay in this property again
Comment from Hotel Management
Feb 23, 2018 by LQ Customer Care , Hotel Management
hank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
2 out of 5
by A verified traveler from san bernadino

Not what was expected..

Posted Feb 19, 2018
Room smelt of cigarette smoke, upon leaving all my clothes and blankets left smelling of it. Cigarette burns in the blankets and curtains. Beds were tiny. Mini fridge in room made a horrible noise 24/7 and NEVER got cold! Shower water went from scolding hot to ice cold and never settled on one temperature. Breakfast was box cereal, yogurt and hard boiled eggs. Not even any fruit. Not worth $100 a night!
2 out of 5
by A verified traveler

The staff has very bad customer service

Posted Feb 19, 2018
When I did my reservation I request a 2 queen beds, when I check In they gave me a 2 full beds without even letting me know that's all they have available, I pay for a 2 queen beds not a 2 full beds. All I ask is to respect what I pay for ....that's all
Comment from Hotel Management
Feb 21, 2018 by AGM, Hotel Management
Thank you for taking the time out the let us know about your experience while staying with us. I did do some research and on expedia it does states that the room type are in fact double beds and not queen size beds. If there was some kind of misunderstanding I do sincerely apologize.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel

Posted Feb 19, 2018
Very close to places to eat. Very close to the NOS events center, really short drive.
2 out of 5
by A verified traveler from Palmdale, CA

Needs to be leveled and rebuilt.

Posted Feb 5, 2018
Pros: Nothing.
Cons: See above.
Location: South side of hotel, with at least 70 seventy room front doors, is 30 yards from the freeway.
No refrigerator, no microwave. Carpet in all rooms are trash (stained, coming apart). Stains in tub and sink. AC unit loud enough to wake the dead. Front door handle worked only half the time. No bible in the room. If there ever been a parking lot that needs new asphalt and stripping, this is it. Do yourself a favor and pick some where else.
Comment from Hotel Management
Feb 9, 2018 by LQ Customer Care , Hotel Management
Pete, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. This is certainly not the experience we hoped you would have with us. Please note that your concerns regarding maintenance and housekeeping issues have been passed on to our Management Teams for immediate corrective action. We do hope you will give us another chance as we will definitely improve our services. Sincerely, Danielle LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Easy to get to

Posted Feb 2, 2018
Pros: Nice room right on the pool. Good price.
Was able to exit the freeway and drive straight to the hotel.
2 out of 5
by A verified traveler from San Diego

Outdated

Posted Jan 14, 2018
The staff needs training on customer service. The lady on front desk should not be there. She had zero customer service skills. Overall, the hotel needs to upgrade their room’s popcorn ceiling, front desk and breakfast area. The plus is that pets are free and this was the selling point for me. Most hotels charge a fee from $25-$100 per pet per night.
1 out of 5
by A verified traveler

Posted Jan 7, 2018
We will never stay at this hotel again! Dirty & unkept! Mold everywhere! So disgusting! Checked out early! Will be calling hotel for full refund! Or Expedia!!!!!
Comment from Hotel Management
Jan 13, 2018 by LQ Customer Care, Hotel Management
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that this information has been passed on to our management staff. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care