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Reviews of Motel 6 Redlands, CA

2 out of 5
Motel 6 Redlands, CA
1120 W Colton Ave, Redlands, CA

Reviews

6.2
Rating 10 - Excellent. 296 out of 1000 reviews" "
Rating 8 - Good. 165 out of 1000 reviews" "
Rating 6 - Okay. 125 out of 1000 reviews" "
Rating 4 - Poor. 112 out of 1000 reviews" "
Rating 2 - Terrible. 302 out of 1000 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and relaxed I approve
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Charles,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Sandra, Surrey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is disgustingly dirty. I would not have stayed here if I had known the conditions. The staff and owners should be ashamed of the filth. The area is surrounded by garbage and it feels very unsafe. The bathtub has dirt rings, the edges of the floors have years of dirt collected. There are splashes of something on the wall an above the bed. There is lipstick on the light switch beside the bed. The chairs have spills on them. If I could add pictures to this review I would. Do not stay here.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Sandra,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Kerri R Ann

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty,people live on the site.And have traffic all through the night,super noisy.The shower was so dirty asked front desk fo cleaner and rags to clean it,he brung them and said shower had been clean its just stained.I managed to clean some off the tub.It was nasty.The floors were gross,my feet were so dirty after walking barefoot on them.This was my first time staying at a Motel 6 that super ran down.At night place is Super sketchy.I did not feel safe,Or clean.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Kerri,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Took 3 tries to get a decent room. First had no window lock, used towel, light didn’t work. Second room woman insisted was all they had because they were sold out. Lights didn’t work either. Walked past three empty rooms back to office. Lo and behold a guy comes out and gives me a king room that faced out unlike the first two rooms in a dingy hallway in the back. Pathetic
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Wayne, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

6/10 Okay

Regina

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Regina, We are glad you enjoyed your stay!Maz K.#Team6

8/10 Good

Ruby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Ruby,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Kathy

Stayed 2 nights in Mar 2024

4/10 Poor

Glenda

Disliked: Cleanliness, property conditions & facilities
good coffee.. property needs to be condemned. Truly aweful at every level.. motel 6 is not what it once was. All dirty and run down badly. Too bad
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 4, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Police were there upon checkin for person on property. Upstairs loud noises all night. Cold water for shower. Horrible. Felt unsafe. People loitering.
Stayed 1 night in Mar 2024

6/10 Okay

Maria

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Maria, We are glad you enjoyed your stay!Maz K.#Team6

4/10 Poor

Silvia

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water. Someone sleeping on pavement in front of lobby. Next door left dog outside to bark all night. Upstairs couple very loud Really who makes that much noise unless they have an audience.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Silvia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything there
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Giovanni,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
employees walk me thru everything with so much patience thank you guys
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi ElenaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Falamao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Falamao,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Cody

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older property nothing wrong with it just a bad smell I used a spray
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 19, 2024
Hi Cody, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Terrible

Martha

Traveled with pets
Dirty. sidewalk very corroded, in need of resurfacing. cockroach in my room! I checked out ummwdiately and she refunded my fee.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 19, 2024
Hi Martha, Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Lexander

Stayed 1 night in Mar 2024

4/10 Poor

Debbie

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and sheets were clean and so was the sink and toilet. The floors were dirty and the tub. The floor boards and doors were filthy. It appeared that people were living there. Many homeless people lurking around the hotel. The handicap rooms were not available and there were broken down cars parked in front of them. We have stayed at many Motel 6 motels and this one seemed to be the worse.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 19, 2024
Hi Debbie, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

2/10 Terrible

Mary Andrea

Business traveler
Place is dirty and staff rude. Notified staff that the door doesn’t lock from the outside and they didn’t offer any solution so when I had to leave for dinner I had to take all my belongings with me.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 19, 2024
Hi Mary, Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Natalie #Team6

10/10 Excellent

Cesar

Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 21, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Dale

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 14, 2024
Hi Dale,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Evony

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Evony,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed comforters were stained, toilet seat was repaired with duct tape, conversations and television from adjacent room were clearly heard.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 5, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Aaja

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff is super friendly!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 26, 2024
Hi AajaWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
This is one of the most disgusting motels I have ever stayed at. It is dirty inside and out. Neither the TV nor the internet worked. Nearly everything in the room was in poor repair. The coffee in the lobby in the early morning was cold. The staff was surly.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Catherine,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

grant

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient, front desk agents, white lady the smile and the bun, works nights very friendly
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Nekia

Liked: Cleanliness, staff & service, property conditions & facilities
Space and quiet
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 13, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Cesar

Stayed 1 night in Jan 2024

10/10 Excellent

Cesar

Stayed 1 night in Dec 2023

10/10 Excellent

Ty

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Clogged shower drain. No fridge like other motel 6.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Cheryl

Disliked: Property conditions & facilities
Hotel right by highway—very noisy. Toilet plunger in outside hall way. Soaps were used and put back in stained plastic packages. Waited 10 minutes for staff to appear for check out.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Maria Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again with Motel 6
The minute we walked in to the room, it stunk, bad. The room was not clean. The bed was hard as a rock. No refrigerator, No coffee maker, No microwave. This place was disgusting. Not for comfort at all. We had to stay the first night, but got our money back for the rest of our visit and moved the Hilton. Will never book with any Motel 6 ever again. They have gone down hill bad, at least this one has.
Stayed 6 nights in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Andrew,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

IGNACIO

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I tried to check in, the first room 106 had a horrible leak from the ceiling, by the smell of it drainage is coming from the upstairs room. After the attendant acted surprised to see me again I was reluctantly then given a key to room 103 where the faucet for the shower would not fully close and constant water noise would have made it impossible to sleep. Even tough these were non-smoking rooms both rooms had bed covers with at least three holes each that looked like cigarette burns and generally looked in disrepair. After the attendant told me most rooms are currently experiencing leaks I asked for a refund which they provided. I hope after my review posts, instead of coming here and saying they regret my experience and will try to do better, they step away the keyboard and do actual maintenance on the property, that would be best for them and their customers. Doble Tree in San Bernardino was a pretty good experience after this and only 20 minutes away in case that helps.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Ignacio,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was disgusting. It had no fridge or microwave. I will never return to that filthy place.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Kelly,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

8/10 Good

Sara

Stayed 1 night in Dec 2023

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Karene

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room smelled horrible and was run down and dirty.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Karene,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Dusk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Sharon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just I place to sleep
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Sharon, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

James

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher, Pasadena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good value
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Christopher, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Phillips

Stayed 1 night in Dec 2023

10/10 Excellent

Nekia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good rest
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Nekia,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

XICHEN

Decent place
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Traveler,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Salamo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 101 was big nice king size bed and couchs
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Salamo, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6