Aerial view

Reviews of Hotel Bo

4 out of 5
Hotel Bo
Av. 5 de Mayo # 38 Barrio Mexicanos, San Cristóbal de las Casas, CHIS

Reviews

9.8

Exceptional

Rating 10 - Excellent. 208 out of 240 reviews" "
Rating 8 - Good. 23 out of 240 reviews" "
Rating 6 - Okay. 5 out of 240 reviews" "
Rating 4 - Poor. 4 out of 240 reviews" "
Rating 2 - Terrible. 0 out of 240 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elvia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with delicious food.
Stayed 1 night in Sep 2023

10/10 Excellent

Oliver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación , excelente opción de postres bebidas y el personal es excelente muy amables recomendado al mil por ciento!
Stayed 1 night in Nov 2023

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great rooms, delicious food.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ya quiero volver
El hotel es hermoso no le hacen justicia las fotos online. La comida también es muy rica, pero la calidad de su spa y la atención de Leslie y todo su equipo es insuperable. Nos hicieron sentir hasta consentidas. Mil gracias
Stayed 2 nights in May 2023

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very friendly
Stayed 3 nights in Apr 2023

10/10 Excellent

DHARANGINI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, excellent property in a great location. They made our stay at San Cristobal very special
Stayed 4 nights in Feb 2023

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experience and wonderful property

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único malo es que el estacionamiento no está en la misma propiedad

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. excellent location. Great staff
Stayed 2 nights in Dec 2022

10/10 Excellent

Elina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

germain

10/10 Excellent

Oscar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel hermoso, la calidez de las personas que lo atienden es agradable y sus áreas están muy limpias y se nota el mantenimiento que le dan ❤️ con gusto vuelvo
Stayed 4 nights in Sep 2022

10/10 Excellent

Hiddai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful design
Stayed 3 nights in Oct 2022

10/10 Excellent

Adrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I’ve stayed at. The staff was amazing and the location was perfect. I will be back!
Stayed 7 nights in May 2022

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful boutique Hotel in San Cristobal. The design was great the staff were amazing the food was really good and I definitely can't wait to go back!
Stayed 4 nights in Mar 2022

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend however the people at front desk were not always friendly, it really depended who was there. We were surprised by the hit or miss treatment because of the amount of time we spent there in the restaurant, bar, and the shop. Not to mention we booked a second room during our stay. So most of our money spent in San Cristobal went directly to the hotel. The rest of the hotel staff was amazing and made up for it. Along with the beauty of the grounds and hotel.
Stayed 3 nights in Mar 2022

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and restaurant. Service amazing, more so in the restaurant and the room maintenance people than at front desk. Front desk people were hit or miss and not as friendly as the employees throughout the rest of the hotel. The gentleman that was the overnight front desk reception was the friendliest, with the day time people being a touch on the snotty side. Somewhat disappointing but not enough to ruin our stay or our love for hotel Bo. We will return.
Stayed 4 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique spot
Chic fun boutique hotel with wonderful service and amazing restaurant. Bed was a little too soft for our tastes but everything else was wonderful.
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 4 nights in Nov 2021

10/10 Excellent

Ora

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Fabuloso hotel!!! El staff muy servicial y atento a tus necesidades. Restaurante de primer nivel. Nos fascinó !
Stayed 3 nights in Nov 2021
Response from Sales team on Dec 21, 2021
Gracias por el tiempo para escribir su reseña. Esperamos recibirlos pronto nuevamente,

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good restaurant and comfortable rooms.
Stayed 1 night in Oct 2021
Response from Equipo Bo on Oct 11, 2021
Estimado Carlos, Muchas gracias por tus comentarios, esperamos recibirlos pronto nuevamente. Gracias y saludos.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay highly recommend
Stayed 2 nights in Aug 2021
Response from Sales team on Aug 16, 2021
Thanks for your feedback, hope to welcoming back again soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and brilliantly designed. Rooms are spacious and functional. The food is great with a variety of options. Finally the stars are the hotel staff, very helpful.
Stayed 2 nights in Jul 2021
Response from Hector - on Jul 25, 2021
We appreciate your feedback, we are glad you enjoyed your stay with us. Hope to welcome you back sonn

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso. Lleno de detalles. El servicio maravilloso
Stayed 1 night in Jan 2021
Response from Gerencia General on Jan 20, 2021
Fue un placer tenerle en casa y que viviera la experiencia Bo,

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location
Stunning hotel, beautiful rooms, great service and excellent restaurant. I cannot wait to return!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Option by far
Hotel is exceptionally well designed. Rooms are very cute. We stayed in 2 different types of rooms. Both were nice. WiFi a little bit shoddy so - don’t expect to be able to stream Netflix. Restaurant was good too.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Hotel bö on Dec 24, 2019
Fue un gusto ser parte de su experiencia en Chiapas, Hotel bo, desea poder tenerlo de regreso en casa. ¡Felices fiestas!

10/10 Excellent

seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The luxury retreat in San Cristobal
Hotel Bo is one of the top end hotels in San Cristobal. Even though it has been open for a while it remains refreshed. The design of the hotel surrounds a garden and the position of the hotel looks towards the mountains. Even though this hotel is in the center of town it feels a little removed because of the nature. The restaurant is also a nice touch since you can have all three meals here and prices are very good in the restaurant. The executive suites are great with a view of the wall of vines. I could sit in bed all day and just enjoy the view. The amenities in the bathroom were also nice and smelled good. For those that want a special retreat to relax in San Cristobal, this is a good place.
Stayed 2 nights in Aug 2019
Response from Luis Fernandez on Sep 3, 2019
Dear seth We appreciate your time in expressing the review regarding your experience, it is vitally important to know each of the experiences of our guests or future hosts in order to continue to improve constantly. Once again I thank you for your comments, hoping to give us the honor of serving you again in this house! Atte. Luis Fernandez Gte. Div. Rooms.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 2 nights in Jul 2019
Response from Luis Fernandez on Aug 2, 2019
Estimado Laura Nos complace saber que su estancia en el hotel fue placentera debido a que es nuestro principal objetivo. Esperamos que muy pronto nos vuelva a honrar con su visita para consentirlo como usted se merece. Atte. Luis Fernandez Gte. Div. Cuartos.

10/10 Excellent

LauraT

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very nice rooms, good restaurante, good location, everything walking distance
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in san cristobal and it is amazing! everything about it is great! dont think twice to reserve.
Stayed 3 nights in Feb 2019
Response from Luis Fernandez on Feb 19, 2019
Dear Anonymous We are very happy that your stay in Hotel Bo was amazing, we hope to see you soon. Luis Fernandez

8/10 Good

R, los angeles, us

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicely decorated room/hotel. The location is excellent, and is much closer to central San Cristobal than the map might suggest. However, it is extremely expensive compared to everything else in town.
Stayed 1 night in Dec 2018
Response from Luis Fernandez Gte. Division Cuartos. on Jan 24, 2019
Dear R el Thank you very much for your kind comments, for us it is a pleasure to know that your stay was all pleasant and that impels us to continue improving day by day. We are waiting for you soon in this your house

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Choice in San Cristóbal
Hotel Bo’s architecture and finish out was on par with Hotel San Jose in Austin. Fantastic. Restaurant was also finest in town.
Stayed 4 nights in Jan 2019
Response from GM Hotel Bo on Jan 22, 2019
Hello Mr. Joseph We love that your stay in hotel bo was fantastic. Hope to see you soon.

10/10 Excellent

Mario

The hotel was simply great, design is beautiful and it has a very nice restaurant in it.
Stayed 3 nights in Nov 2018
Response from Luis Fernandez Gte. Div. Cuartos on Dec 4, 2018
Appreciable Mario Thank you very much for sharing your travel experience in this your Hotel, we are pleased to know that we cover your expectations of accommodation and food, It will be a pleasure to have you back in this house. Receive a warm greeting

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff of this hotel was unlike most five star hotels i’ve stayed, on top of every tiny detail! Mentioned it was my husbands birthday and the balloons throughout our room, the cake and the chocolates and card signed by the staff left me in tears. This is a home.
Stayed 2 nights in Oct 2018
Response from Luis Fernandez Gte. Div. Cuartos on Oct 25, 2018
Appreciable Nancy . Thank you very much for sharing your travel experience in this your Hotel, we are pleased to know that we cover your expectations of accommodation, I share this comment with my team that surely motivates us to continue improving every day. It will be a pleasure to have you back in this house.

10/10 Excellent

Ismael, San Diego, Ca

Liked: Cleanliness, property conditions & facilities, room comfort
Great staff, friendly and very attentive to our needs. Would tell a friend about it.
Stayed 6 nights in Jun 2018
Response from Luis Fernandez Gte. Div. Cuartos on Jun 20, 2018
Hello Mr. Ismael We are very happy that you like your stay in the Hotel. Hope to see you soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Service and attention to detail was amazing.
Stayed 6 nights in May 2018
Response from Luis Fernandez Gte. Div. Cuartos on May 29, 2018
Hello Luis We are very happy that your stay in Hotel Bo was fantastic. Hope to see you soon

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything very good.
Stayed 3 nights in May 2018
Response from Luis Fernandez Gte. Div. Cuartos on May 29, 2018
Thank You Enrique for you comments we hope to see you soon in the Hotel.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Hands down one of the best hotels we’ve stayed at and we travel a lot! The hotel is beautiful, well located and the staff are helpful, courteous and accommodating. The room was secluded and tasteful and the restaurant offered an interesting and delicious selection. If you’re looking for a special experience in San Cristobal de las Casas you won’t find better than Bo.
Response from Luis Fernandez Gte. Div. Cuartos on May 29, 2018
Hello Patrick All the staff in hotel bo is very happy because your experience was wonderful. We hope to see you soon in the Hotel and in San Cristobal

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel, lovely staff
The hotel is an amazing boutique hotel in a very nice town. As you get off the street and into the hotel, it is an oasis of peace and calm from the otherwise narrow and busy streets! The staff are extremely friendly, very helpful, and it was a shame that we stayed only for a night here. We had an early morning start the next day, and they offered to have a staff member keep some coffee and tea ready well before their normal time, which was a nice gesture. The restaurant was very good and vegetarian friendly. The rooms were very comfortable. And the location was quite convenient to walk to the centre of the town. We used them to organise our transportation and, while we don't speak much Spanish, we went with their Spanish-speaking driver - he was extremely helpful, tried his best to give us ongoing narrative of the place with the limited English he knew and the limited Spanish we did! Excellent experience using Hotel Bo overall - definitely recommend the place.
Response from Luis Fernandez Gte. Div. Cuartos on Apr 25, 2018
Dear Guest The staff and all the hotel is happy because we made your stay as pleasant as possible, we are proud that we have exceeded your expectations. It's a shame that you only stay one night, we hope to see you again soon. Have a nice day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the expense!
They think of everything here. It is an expensive hotel but a great value— they are so kind and attentive, and the rooms and facilities are wonderful.
Stayed 1 night in Apr 2018
Response from Luis Fernandez Gte. Div. Cuartos on Apr 25, 2018
Dear guest We are proud that the hotel fulfilled your expectations, we appreciate the comments that you make us arrive. Hope to see you soon here in the hotel. Best regards

10/10 Excellent

Karime, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Absolutely loved the details, the food, the ambiance!
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place!
This hotel is so pretty has an excellent location, the restaurant is so so good I ate there all my stay, Alfonso and Alejandra in the front desk were so helpful, they have a first class service.

10/10 Excellent

Ekaterina, Strasbourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in San Cristobal
This is a modern designer hotel within a close walking distance from the town centre. The grounds are beautiful, the rooms are spacious and cosy with great care to both design and practicability. The hotel has a great restaurant, Lum, and the staff is very friendly and helpful. I would definitely recommend this place to stay in San Cristobal.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rafael Antonio, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Cristobal hotel
The hotel experience here was great; staff was very helpful, rooms and design is modern and upscale. Service and food are excellent. Definitely will repeat a visit here

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
Great hotel and location, amazing staff, awesome food, can't wait to go back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Awsome
Response from Thelma on Jun 13, 2015
Dear guest, It was a pleasure having you with us. We are happy to hear about your experience in Hotel b¨o and our restaurant Lum, which we try to renew continuously to meet and exceed your expectations. We hope to welcome you back very soon! Best regards, Thelma Marroquín. Front Desk Supervisor.

10/10 Excellent

Noe, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Awsome

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are set in Beautiful garden
This maybe be the best architecturally aesthetic hotel in town, as well as the most expensive. Our room is fitted with all modern necessities, with the only complain of the lack of ventilation. With cool nights in sancristobal, there is no air con needed in the room. However it would justify the need for an openable window for fresh air. We had to open the door for a bit every time we came back to the room because it smelt stale damp air. Nevertheless, the beauty of the hotel lobby and garden made it all worthwhile. Be sure to go to the back lounge room for some internet surfing while taking in the beautiful view of the garden