Get an overview of this hotelFamily-friendly hotel with 2 restaurants and bar/lounge

Popular property highlights

Free self parking
Free WiFi
Business center
Laundry facilities
Babysitting or childcare (surcharge)

Location

This family-friendly San Cristobal de las Casas hotel is located near the airport, within 1 mi (2 km) of Huitepec Ecological Reserve, Amber Museum, and Regional Costume Museum. Mesoamerican Museum of Jade and Church of San Cristobal are also within 1 mi (2 km).

Hotel Features

Along with 2 restaurants, this hotel has a bar/lounge and a coffee shop/café. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a conference center, and spa services.

Room Amenities

All 83 rooms feature modern comforts like plasma TVs with cable channels, along with free WiFi. Room service, rainfall showerheads, and portable fans are among the other amenities available to guests.

Hotel Amenities

Hotel Amenities

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and a meeting room.

High-speed wired and wireless Internet access is complimentary. This Colonial hotel also offers a sauna, spa services, and multilingual staff. Complimentary self parking is available on site.

Hotel Villa Mercedes has designated areas for smoking.

  • Babysitting or childcare (surcharge) 
  • Total number of rooms - 83 
  • Number of floors - 2 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Concierge services 
  • Express check-in 
  • Express check-out 
  • Fireplace in lobby 
  • Gift shops or newsstand 
  • Designated smoking areas 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Laundry facilities 
  • One meeting room 
  • Multilingual staff 
  • Garden 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Number of restaurants - 2 
  • Conference center 
  • Free self parking 
  • Free RV, bus, truck parking 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 2 
  • Spa services on site 
  • Television in common areas 
  • Free use of nearby fitness center 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking, Free RV, bus, truck parking

Room Amenities

  • Rainfall showerhead 
  • Air conditioning 
  • Phone 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Shower only 
  • In-room childcare (surcharge) 
  • Cable TV service 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Portable fan 
  • Blackout drapes/curtains 
  • Free WiFi 
  • Dial-up Internet access (surcharge) 
  • Room service (limited hours) 
  • Plasma TV 
  • Separate bedroom 
  • Heating 

Where to Eat

Breakfast is available for a surcharge and served each morning between 7 AM and noon.

La Chimenea - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Ecotours nearby 
  • Playground on site 

Spa Services

  • Body scrubs 
  • Massages 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower 
  • In-room accessibility 
  • Accessible bathroom 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No elevators

No pets or service animals allowed

Hotel Name

  • Hotel Villa Mercedes
  • Hotel Villa Mercedes San Cristobal de las Casas
  • Villa Mercedes San Cristobal de las Casas

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.


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