Get an overview of this hotelFamily-friendly hotel with 2 restaurants and bar/lounge

Popular property highlights

Free self parking
Free WiFi
Business center
Laundry facilities
Babysitting or childcare (surcharge)

Location

This family-friendly San Cristobal de las Casas hotel is located near the airport, within 1 mi (2 km) of Huitepec Ecological Reserve, Amber Museum of Chiapas, and Regional Costume Museum. Museo de San Cristóbal and Mesoamerican Museum of Jade are also within 1 mi (2 km).

Hotel Features

Along with 2 restaurants, this hotel has a bar/lounge and a coffee shop/café. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a conference center, and spa services.

Room Amenities

All 83 rooms feature modern comforts like plasma TVs with cable channels, along with free WiFi. Room service, rainfall showerheads, and portable fans are among the other amenities available to guests.

Hotel Amenities

Hotel Amenities

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and a meeting room.

Wired and wireless Internet access is complimentary. This Colonial hotel also offers a sauna, spa services, and multilingual staff. Complimentary self parking is available on site.

Hotel Villa Mercedes has designated areas for smoking.

  • Free use of nearby fitness center 
  • Express check-in 
  • Bar/lounge 
  • Babysitting or childcare 
  • Business center 
  • Porter/bellhop 
  • Express check-out 
  • Coffee shop or café 
  • Free self parking 
  • Free WiFi 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Free wired Internet 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Free long-term parking 
  • Free RV, bus, truck parking 
  • Breakfast available (surcharge) 
  • Number of restaurants - 2 
  • Concierge services 
  • Gift shops or newsstand 
  • Conference center 
  • Designated smoking areas 
  • Shopping on site 
  • Laundry facilities 
  • Total number of rooms - 83 
  • Television in common areas 
  • One meeting room 
  • Number of floors - 2 
  • Number of buildings/towers - 2 
  • Wedding services 
  • Garden 
  • Multilingual staff 
  • Fireplace in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking, Free self parking, Free RV, bus, truck parking

Room Amenities

  • Rainfall showerhead 
  • Air conditioning 
  • Phone 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Shower only 
  • In-room childcare (surcharge) 
  • Cable TV service 
  • Iron/ironing board 
  • In-room safe 
  • Desk 
  • Portable fan 
  • Blackout drapes/curtains 
  • Free WiFi 
  • Dial-up Internet access (surcharge) 
  • Room service (limited hours) 
  • Plasma TV 
  • Separate bedroom 
  • Heating 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.

La Chimenea - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Things to Do

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site 
  • Ecotours nearby 
  • Mountain biking nearby 
  • Hiking/biking trails nearby 

Spa Services

  • Body scrubs 
  • Facial treatments 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No rollaway/extra beds available
No elevators
No pets or service animals allowed

Hotel Name

  • Hotel Villa Mercedes
  • Hotel Villa Mercedes San Cristobal de las Casas
  • Villa Mercedes San Cristobal de las Casas

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.


Sorry, we seem to have had an issue loading our review content. Try again?