Get an overview of this hotelFamily-friendly hotel with free area shuttle and restaurant


This family-friendly San Cristobal de las Casas hotel is located near the airport, within 1 mi (2 km) of Huitepec Ecological Reserve, Amber Museum, and Regional Costume Museum. Mesoamerican Museum of Jade and Church of San Cristobal are also within 1 mi (2 km).

Hotel Features

Along with a restaurant, this hotel has a bar/lounge and a sauna. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a rooftop terrace, a conference center, and a business center.

Room Amenities

All 67 rooms offer free WiFi, room service, and plasma TVs with cable channels. Guests will also find rainfall showerheads, free bottled water, and hair dryers.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and a meeting room.

High-speed wired and wireless Internet access is complimentary. This family-friendly hotel also offers a sauna, a rooftop terrace, and a children's club. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. Complimentary self parking is available on site.

Hotel Villa Mercedes has designated areas for smoking.

  • Babysitting or childcare (surcharge) 
  • Airport transportation - drop-off (surcharge) 
  • Total number of rooms - 67 
  • Number of floors - 2 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Concierge services 
  • Express check-in 
  • Express check-out 
  • Fireplace in lobby 
  • Gift shops or newsstand 
  • Designated smoking areas 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Children's club 
  • Laundry facilities 
  • One meeting room 
  • Multilingual staff 
  • Garden 
  • Rooftop terrace 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Free self parking 
  • Free RV, bus, truck parking 
  • Conference center 
  • Free area shuttle 
  • Sauna 
  • Shopping on site 
  • Number of buildings/towers - 2 
  • Television in common areas 
  • Free use of nearby fitness center 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired high-speed Internet


Free self parking, Free RV, bus, truck parking

Room Amenities

  • Rainfall showerhead 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Phone 
  • Free bottled water 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Shower only 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe 
  • Cable TV service 
  • Cribs/infant beds available 
  • Free WiFi 
  • Dial-up Internet access (surcharge) 
  • Blackout drapes/curtains 
  • Room service (limited hours) 
  • Plasma TV 

Where to Eat

Breakfast is available for a surcharge and served each morning between 7 AM and noon.

La Chimenea - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Bicycle rentals nearby 
  • Ecotours nearby 

Spa Services

  • Body scrubs 
  • Massages 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No elevators

No pets or service animals allowed

Hotel Name

  • Hotel Villa Mercedes
  • Hotel Villa Mercedes San Cristobal de las Casas
  • Villa Mercedes San Cristobal de las Casas

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property.

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