La Casa de Mama

Photo gallery for La Casa de Mama

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool

Overview of La Casa de Mama

La Casa de Mama

3.5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Guadalupe Victoria 56, Barrio La Merced, San Cristobal de las Casas, CHIS, 29240

Explore the area

  • Popular LocationPlaza de La Paz5 min walk
  • Popular LocationSan Cristobal de las Casas Cathedral6 min walk
  • Popular LocationSanto Domingo Handicraft Market11 min walk
  • AirportTuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)72 min drive

Choose dates to view prices

About this area

San Cristobal de las Casas

La Casa de Mama is located in San Cristobal de las Casas. Mesoamerican Museum of Jade and Amber Museum of Chiapas are cultural highlights, and some of the area's notable landmarks include Plaza de La Paz and San Cristobal de las Casas Cathedral. Don't miss out on a visit to Orquídeas Moxviquil Botanical Garden. Guests appreciate the inn's quiet location.

What's nearby

  • Regional Costume Museum - 1 min walk
  • Plaza de La Paz - 5 min walk
  • Amber Museum of Chiapas - 5 min walk
  • San Cristobal de las Casas Cathedral - 6 min walk
  • Santo Domingo Handicraft Market - 11 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive


  • Ave Maria — 1 min walk
  • Namandí cafe & crepas — 5 min walk
  • Kahpeltik Cañada — 5 min walk
  • El Fogón de Jovel — 6 min walk
  • Krocante Bistro — 7 min walk

About this property

La Casa de Mama

3.5-star San Cristobal de las Casas inn in De La Merced, near Plaza de La Paz
Along with a restaurant, this inn has an outdoor pool and a meeting room. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. All 24 rooms offer free WiFi, room service, and plasma TVs with cable channels. Other amenities available to guests include coffee makers, free newspapers, and free bottled water.
La Casa de Mama offers 24 accommodations with safes and complimentary newspapers. 32-inch plasma televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This San Cristobal de las Casas inn provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the inn include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–noon: MXN 95-110 per person
  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)


  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Meeting room


  • Garden
  • Terrace


  • Designated smoking areas

Room amenities


  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Hair dryer
  • Shower


  • 32-inch plasma TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water


  • Desk
  • Free newspapers
  • Safe

Similar properties

See similar properties



Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 250.00 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 95 and MXN 110 per person (approximately)
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Rollaway bed fee: MXN 250.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa and Mastercard; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Mama Hotel Casa
Casa Mama Inn San Cristobal de las Casas
Casa Mama San Cristobal de las Casas
La Casa de Mama Inn
La Casa de Mama San Cristobal de las Casas
La Casa de Mama Inn San Cristobal de las Casas

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 178 out of 290 reviews
5 - Excellent 61%
Rating 4 - Good. 75 out of 290 reviews
4 - Good 26%
Rating 3 - Okay. 23 out of 290 reviews
3 - Okay 8%
Rating 2 - Poor. 10 out of 290 reviews
2 - Poor 3%
Rating 1 - Terrible. 4 out of 290 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2021

2/5 Poor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is beautiful and close to the City center. The place is very clean. We chose the hotel because it has a small swimming pool our children could use in the afternoons. Unfortunately on the first day we arrived we noticed the owner chastising one of her employees. On our second day we had a late breakfast in the restaurant. We also ordered two beers at around 1 pm. She said we could drink them on the patio because they needed to clean the restaurant. She then came out and told us we had to hide the beers under the table because of the health inspectors and that it was a family place and we couldn’t drink bottles and bottles of wine. After I explained to her that her words were upsetting and we were on a family trip and that she had been the one to sell us the beer she changed her story. There is also a mass held every morning and some evenings in a room right by the Pool. After the weird interaction we just avoided her but it made the rest of our stay uncomfortable. I think the pandemic must have been hard on her with the restrictions or something. In general it was an uncomfortable experience all around and we wouldn’t stay there again with or without a pool.
Stayed 4 nights in Jun 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were ABSOLUTELY AMAZING and the location was great! Will come back:)
Stayed 2 nights in May 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2021