Lobby sitting area

Reviews of Apple Tree Inn

2 out of 5
Apple Tree Inn
4360 Highway 78, Julian, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 381 out of 760 reviews" "
Rating 8 - Good. 216 out of 760 reviews" "
Rating 6 - Okay. 92 out of 760 reviews" "
Rating 4 - Poor. 51 out of 760 reviews" "
Rating 2 - Terrible. 20 out of 760 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susanne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like that they welcome dogs. Easy check in. Interesting that we were supposed to let the staff know by 3:30pm if we needed anything for our room but check in is not until 4pm.🤔
Stayed 1 night in Apr 2024
Response from jb on Apr 15, 2024
Thanks for the 5 star review. We love dogs, and happy to welcome them. We do ask you let us know of any special needs you have prior to arrival so we can have it ready for you upon arrival.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from jb on Apr 9, 2024
Thanks for the 5 star review. We're so happy to hear you enjoyed your stay and look forward to welcoming you back again very soon.

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jb on Apr 9, 2024
Thanks for the 5 star review. We hope your travels bring you back to us again very soon.

8/10 Good

Regenold

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice large home with kitchen and pantry, dining room, living room, two full size bedrooms with attached, close by full baths, one small converted bedroom with two pull out beds and full bath and washer dryer next to it. Central and individual room heating and cooling. Back patio nice and large with countryside view. Nice natural setting amongst trees, large rounded rocks jutting out of the ground and birds. WiFi kinda weak, TV could be larger, two large leather sofas odd with deep seats but no reclining. Lots of windows and doors all around, natural lighting hard to beat. Building pretty dated and needs painting and repairs from the outside. Building set behind the hotel and facing backside of the hotel building and a restaurant, driveway needs to be redone. Not much interaction with staff, all virtual, they send a code via text for the lock.
Stayed 2 nights in Apr 2024
Response from jb on Apr 9, 2024
Thanks for the detailed review and description of our property. We're glad to hear you enjoyed your stay and we look forward to welcoming you back again very soon.

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great find. This is an older property but our room had recently been remodeled. It was basic, clean, quiet and comfortable. The bed was very comfortable. The room could have used a chair to sit and relax in.
Stayed 1 night in Apr 2024
Response from jb on Apr 8, 2024
We're so happy to hear you found us, and hope you're travels bring you back to us again very soon.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The outside looks like a traditional motel. Inside it’s transformed. New bathrooms. New paintwork and furniture and a very nice coffee machine. You let yourself in from a key in a lockbox so no staff are on site. Opposite is a great roadside pizza and burgers in American Hetoes. Live music and great food and service.
Stayed 1 night in Apr 2024
Response from jb on Apr 8, 2024
Thanks for the 5 star review. We're so happy to hear you enjoyed your stay and look forward to welcoming you back again very soon.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and great motorcycle parking.
Stayed 1 night in Mar 2024
Response from jb on Apr 2, 2024
Thanks for the 5 star review. We're so glad to hear you enjoyed your stay and appreciated our staff. We look forward to welcoming you back again very soon.

4/10 Poor

Karen

Disliked: Staff & service
Check-in process was less than professional. Was texted the wrong room number and key code. Finally got the right room and key code but after some frustration.
Stayed 1 night in Mar 2024
Response from jb on Apr 1, 2024
We're sorry about the mixup to your room code. We do show the correct code was sent to you less than a minute after the wrong one was given.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, cute comfortable room. Easy check in process.
Stayed 1 night in Mar 2024
Response from JB on Mar 29, 2024
Thanks for the 5 star review. We're so glad you enjoyed your stay and appreciated our toucheless check in. We hope to see you again very soon.

8/10 Good

Kathy

Traveled with group, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After 12 hours of driving, we were unable to open the door to our room. There was no one on the premises but finally got someone on the phone to come out and help us get in. By then, the restaurant was closed and we had to go to bed hungry. That said, the setting was lovely and the room was comfortable and nicely furnished. Very comfortable beds. I would stay again for sure.
Stayed 1 night in Mar 2024
Response from JB on Mar 27, 2024
Thanks for sharing your experience and we're glad to hear you would stay with us again. We're sorry to hear you had issues with your door. We do have someone available 24 hours per day should you need anything.

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was a chilly day, and the room was ice cold when I arrived. I cranked the heat and it eventually warmed and I went to sleep. But in the middle of the night, the heater shut off and I was awakened by a freezing room (it was snowing outside and there is a visible gap under the door). After trying to start the heat again, I decided I was awake, and took a hot shower. 5 minutes into the shower the bathroom light automatically shut off, and I was in total darkness. I felt for the switch and got it on again. Finally, I decided to make some coffee and spend the morning catching up on the news. But the Direct TV was offline.... However, the TV had a bunch of bright white spots since it was burning out, so it probably wouldn't have been easy to see anyway. I finally decided to leave and forfeit my 2nd night. I just really hated the place.
Stayed 2 nights in Mar 2024
Response from JB on Mar 27, 2024
Thanks for sharing your experiences. The heater in the room has a button that says "sleep". That mode is a 20 minute timer for it to turn off. If you don't push that button, the heater will stay on at all times. The same thing to the heating lamp in the bathroom. We have a light switch for the main lights, but you can also turn on the heating lamp that is on a timer. This is found in many hotels for you to use while you are in the shower. All this is user error and no one else seems to have these issues.

8/10 Good

Terry

Stayed 1 night in Mar 2024
Response from jb on Apr 13, 2024
Thanks for the 4 star review. We appreciate it and hope to see you again very soon.

4/10 Poor

Kris

Liked: Cleanliness
After getting the key out of the lock box, it was very hard for me to open the door to the room. And, I can’t completely lock the door. Fortunately, there is the lock at the top of the door. The bolt lock should be looked at and fixed. The body wash in the shower is hard to get out. Didn’t use the shampoo or conditioner. Otherwise, everything else is excellent.
Stayed 1 night in Mar 2024
Response from JB on Mar 19, 2024
Thanks for sharing your experiences with us. We're sorry to hear you had some issues opening the door. We checked the door and didn't find anything wrong with it, but did loosen it up a bit to make sure it's easier for the next guest. We also would have been happy to have someone assist you or move you to another room had you let us know.

10/10 Excellent

Jenny

Traveled with partner
Very nice stay - bed very comfortable and everything is spotless. Highly recommend. Dinner next door at Jeremy’s was delicious.
Stayed 1 night in Mar 2024
Response from JB on Mar 18, 2024
Thanks for your high recommendation. We're glad to hear you also enjoyed Jeremy's. It's one of our favorite restaurants as well. We look forward to welcoming you back again very soon.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Apple Tree Inn was delightful! Clean room, comfortable beds, hot showers and close to wineries and Julian!
Stayed 2 nights in Mar 2024
Response from JB on Mar 18, 2024
Thanks for the 5 star review. We're so happy to hear you enjoyed your stay and the local wineries. We look forward to welcoming you back again very soon.

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pizza across the street
Stayed 1 night in Mar 2024
Response from JB on Mar 18, 2024
Thanks for the 5 star review. Hero's pizza is one of our favorites too. We look forward to seeing you again very soon.

8/10 Good

Tanya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival around 7ish I hoped to check in with a person & not a digital text to let me know the code to a lock box next to my room. The instructions in the text didn’t explain my room was between the building & up the stairs at the back of the property, Rm 18. Overall the suite was nice & I enjoyed the fireplace.
Stayed 1 night in Mar 2024
Response from JB on Mar 18, 2024
We're so happy to hear you enjoyed your stay with us and the cozy fireplace. We hope to see you again very soon.

8/10 Good

Lauren

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from JB on Mar 14, 2024
Thanks for taking the time to review us. We appreciate it and hope to see you again very soon.

2/10 Terrible

Derrick

Stayed 1 night in Mar 2024
Response from jb on Apr 1, 2024
Thanks for taking the time to review us. We always strive for 5 star reviews and would love to hear your thoughts on what it would take to get to 5 stars.

10/10 Excellent

Peter, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleasantly surprised for an older looking budget priced motel. Checkin was Is he through texting and a lock box. Our room was clean, and appeared to have been partially updated. The 2 queeb beds were surprisingly comfortable and everything worked well, except for Wi-Fi didn't connect but they offered Netflix on a flat screen that connected to our 5g hotspot and was great :-) Turned out to be directly next door to the restaurant I had chosen Jeremy's on the Hill (wonderful place don't know whether I can put the name here but it's directly next door!). Pros: great location, price for us was very reasonable for a Friday night, beds unexpectedly comfortable, friendly responsive staff, goid heating/cooling, ease of check in and check out, good amenities including unexpected coffee maker with pods. Other: Wifi not working (Although 5G fine). Tub worn inappearance and could use new enamel or replacement.
Stayed 1 night in Mar 2024
Response from JB on Mar 12, 2024
Thanks for the 5 star review. We're so happy to hear you enjoyed your stay, and hope to see you again very soon. We were able to correct the WIFI issue later that day. We hope your travels bring you back to us again very soon.

6/10 Okay

Ethan

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was an okay experience. We had an issue with the Futon in our room not working properly and the carpet in the room seemed a bit dirty. The price to quality of the room wasn’t what we were expecting. Not a bad stay overall but we probably won’t stay here again.
Stayed 1 night in Mar 2024
Response from JB on Mar 11, 2024
Thanks for sharing your experiences with us. We would have been happy to send someone over to take a look at your futon. It should open right up into a bed. We also have very competitive prices with the area properties.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JB on Mar 8, 2024
Thanks for the 4 star review. We appreciate it and look forward to welcoming you back again very soon.

10/10 Excellent

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 2 nights in Mar 2024
Response from JB on Mar 5, 2024
Thanks for the 5 star review. We're so happy to hear you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Kalina

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to bring our dog, which was great! We had a great dinner at Jeremy’s, right next to the hotel and Heroes right across the street!
Stayed 2 nights in Feb 2024
Response from JB on Mar 1, 2024
Thanks for the 5 star review. We're thrilled to hear you enjoyed your stay and brought your pup. We love eating at Jeremy's as well as Hero's. They are definitely the our favorite restaurants in Julian. We hope to see you again very soon.

8/10 Good

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Apple Tree Inn and its proximity to excellent hiking (e.g., Volcan Mountain; Santa Ysabel Preserve East), its location near the apple product outlets in Julian, and its proximity to great places to eat, next door (Jeremy's) and across the street (great pizza, good beer, patio dining, etc.).
Stayed 1 night in Feb 2024
Response from JB on Feb 26, 2024
Thanks for the wonderful review. We're so happy to hear you continue to stay with us and we hope to see you again very soon.

4/10 Poor

Pravin

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was expecting a quaint little inn, but this was more like one of those smaller motel chains, and probably a little worse. The only good thing about the place was that the lady working there was very nice and helpful. Room: - not very clean (had a lot of pet hair and dust on the floor, which our socks caught as soon as we walked around for a few minutes) - not super good sound isolation from other rooms. - decent amount of space (we got the 2 queen rooms). - the door opens to the outside (where you and everyone else parks), which I'm not generally a fan of Bathroom: - you can tell that they did not a very good job of refurnishing the bathroom. The tub was stained, fittings were still pretty old - had an issue with water backup in the sink (I watched them clean it and it was full of weird gunk) - no bathroom fan Beds: - We got the 2 queen room, so that was good - but the mattresses didn't have proper support. My back was hurting after two nights. - pillows were good though. Parking: - free Food options: - none on-site (but Jeremy's right next door is fantastic) and there are a few options within 5 minutes walking Pool: - under renovation (this was not made clear anywhere while booking). We paid about $550 for two nights (during a long weekend) and that felt like a ripoff. For something around $100-130 a night, this is probably more worth it.
Response from JB on Feb 25, 2024
Thanks for the detailed review. We take great pride in the cleanliness of our property, and quite surprised by your review. Our rates are also extremely fair compared to the area hotels. You came during a holiday weekend, and naturally the rates will be a bit higher than normal. At no point during your stay did you mention anything, or we would have offered to move you to another room or allowed you to cancel your booking. You elected to stay the second night, leaving us with the understanding that you were enjoying your stay. The mattresses are all newer mattresses, and we generally get very positive comments about them as well.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere! And the staff there was very courteous!
Stayed 1 night in Feb 2024
Response from JB on Feb 25, 2024
Thanks for the kind words about our staff. We are very fortunate to have them working with us. We hope to see you again very soon.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JB on Feb 25, 2024
Thanks for the 5 star review. We appreciate it and look forward to welcoming you back again very soon.

8/10 Good

J Robert

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I didn’t care for was absolutely zero face to face interaction with any staff. While my needs were met and Jamal made sure everything was fine, it was a bit disconcerting to have nobody there on premises to solve any issues. Still, it was an enjoyable stay and I will return as the property was very nice.
Stayed 1 night in Feb 2024
Response from JB on Feb 8, 2024
We're so happy to hear you plan on staying with us again. We do have staff available should you need, but have found most issues can be solved with just a quick call.

6/10 Okay

Ryan

Stayed 1 night in Feb 2024
Response from JB on Feb 5, 2024
Thanks for taking the time to review us. We hope to see you again very soon.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors could’ve been cleaned better, you can tell pets are allowed so that’s why the floors need to be cleaned more carefully but nothing terrible. The heaters didn’t work and was traveling with my daughter and mother and it was in the low 40s but the owner reached out and made it possible to get a portable heater and he was very kind and wanted to be sure we were taken care of. The beds are very comfortable as were the pillows which is hard to find. Cute place overall especially for a last minute and short trip.
Stayed 1 night in Feb 2024
Response from JB on Feb 5, 2024
Thanks for the 5 star review. We're so glad to hear you enjoyed your stay with your daughter. The next time you stay, please let us know and we will be sure to give you a non-pet friendly room. We hope to see you again very soon.

2/10 Terrible

Jesseca

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disrespectful
Stayed 2 nights in Jan 2024
Response from JB on Feb 1, 2024
We're sorry to see your review. Our front desk is open until 10pm as stated in Expedia and our website. You arrived after midnight, which was after hours for us.

6/10 Okay

fumiko

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Comfortable bed. Difficult check in.
Stayed 1 night in Jan 2024
Response from JB on Jan 30, 2024
Thanks for sharing your experiences with us. Our check in process, as you can see from multiple reviews is extremely simple. We send you a text as soon as the room is ready with check in instructions. This way you are made aware of any early check in possibilities.

8/10 Good

Charlene

Liked: Cleanliness, staff & service
Disliked: Amenities
The property was quiet and clean.
Stayed 1 night in Jan 2024
Response from JB on Jan 16, 2024
Thanks for the 4 star review. We're so happy to hear you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

Michael, Yuma

Stayed 2 nights in Dec 2023
Response from JB on Jan 15, 2024
Thanks for the 5 star review. We appreciate it and look forward to welcoming you back again very soon.

8/10 Good

Nathan

Stayed 2 nights in Jan 2024
Response from JB on Jan 31, 2024
Thanks for the 4 star review. We appreciate it and hope to see you again very soon..

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Siva

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from JB on Jan 8, 2024
Thanks for the 5 star review. We appreciate it and hope to see you again very soon.

10/10 Excellent

Hosffman, redondo beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JB on Jan 6, 2024
Thanks for the 5 star review. We appreciate it and look forward to welcoming you back again very soon.

10/10 Excellent

LATONYA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff especially Missy. Clean spacious room. Located near restaurants and antique shop.
Stayed 2 nights in Dec 2023
Response from JB on Dec 30, 2023
Thanks for the kind words about Missy. We're very fortunate to have her with us. We hope to see you again very soon.

8/10 Good

Caterina

Stayed 1 night in Dec 2023
Response from JB on Jan 17, 2024
Thanks for the 4 star review. We're glad to hear you enjoyed your stay and we hope to see you again very soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JB on Dec 24, 2023
Thanks for the 10 star review. We appreciate it and look forward to welcoming you back again very soon.

10/10 Excellent

Ruben

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JB on Dec 24, 2023
Thanks for the 5 star review. We hope your travels bring you back to us again very soon.

10/10 Excellent

mick

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from JB on Dec 23, 2023
Thanks for the 5 star review. We appreciate it and hope to see you again very soon.

8/10 Good

Maybellene

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JB on Dec 23, 2023
Thanks for taking the time to review us. We appreciate the 4 star score, and look forward to welcoming you back again very soon.

10/10 Excellent

Sulema

Traveled with family
Liked: Amenities
Wonderful time! We enjoyed all this country house had to offer! Will come again.
Stayed 2 nights in Dec 2023
Response from JB on Dec 18, 2023
Thanks for the great review. We look forward to welcoming you back again very soon.

10/10 Excellent

Daniel

Comfortable
Stayed 1 night in Dec 2023
Response from JB on Dec 15, 2023
We're so happy to hear you enjoyed your stay and we hope to see you again very soon.

8/10 Good

Sheri L

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The check in was a little difficult at night. It was difficult to see the combination lock numbers, to get the key out of the lock box. There was not enough light, and when using my flashlight on my phone, the silver numbers were reflecting and hard to see. After several tries, I got in. Later, when we were all settled and resting, I got a message that our room was really supposed to be another, and gave another code to that room. Doesn't seem secure. I replied that we got into the first room they sent us, and we are already checked in. We had no contact with anyone at the hotel. Everything was no contact, and keys were left in the drop box.
Stayed 1 night in Dec 2023
Response from JB on Dec 15, 2023
Thanks for sharing your experiences with us. We're sorry about the confusion regarding your check in. We do have staff available 24 hours per day, but generally reached by phone or text.

10/10 Excellent

Kacie

Liked: Amenities
Very helpful clean and cutr
Stayed 1 night in Dec 2023
Response from JB on Dec 15, 2023
Thanks for the 5 star review. We're so happy to hear you found us to be helpful. We hope your travels bring you back to us again very soon.

8/10 Good

Mary, Cohasset

Liked: Cleanliness, property conditions & facilities
We booked through Expedia and they gave the owners a wrong phone number. Check in instructions sere sent to the wrong number and the owners were not at the property nor answering their phone so we had no way to get into our room. I do not blame the owners for the mix up but knowing that we coming into town, they should have at least checked their phone for messages in case there was a problem. After 2 hours of asking around for help in contacting the owners, Expedia was finally able to connect with them and we were able to get into our room. Other than a frustrating check in, the property was cute and in a beautiful location.
Stayed 1 night in Nov 2023
Response from JB on Dec 15, 2023
We're so sorry about the confusion. We were provided with a wrong number for you, and we weren't able to deliver the check in instructions to you. We're glad you enjoyed your stay otherwise and we hope to see you again very soon.