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Rating 10 - Excellent. 1611 out of 2456 reviews" "
Staff was great but they didn’t allow me to use my wife’s already existing best western account for the stay. They opened a whole new one for me. Also every room I walked by while house keeping was stripping the beds they always left the yellow blanket on every bed as if they were reusing them without washing them(cannot confirm this). Some of the pillows I had on my bed didn’t smell clean or like bleach/detergent. 2 of them actually smelt like sweat. They definitely do not move the furniture to clean near or under them as there was hair, crumbs, and trash under the couch’s. Overall experience was great and food in parking lot was amazing.
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.
We enjoyed our stay, clean rooms. The restaurant next to the hotel has live music and wonderful vibe.
Alicia
Stayed 2 nights in Apr 2024
Response from FD on Apr 22, 2024
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.
The front desk staff, especially Daniel Chvong, are so friendly. The coffee machine has lots of options. Love the smell in the lobby as you walk in. I would definitely recommend this hotel to my family and friends. We enjoyed our stay to the max. Thank you, and please keep up the good work.
Maria
Stayed 2 nights in Apr 2024
Response from FD on Apr 16, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
The hotel was clean, safe and quiet. I am a Best Western Hotel member who has travelled to many hotels. I have always had a free breakfast. But, not at your hotel. Matter of fact, one Best Western Hotel in Grand Rapids, MI gave a free breakfast and a free dinner which was wonderful!
Bernadette
Stayed 6 nights in Apr 2024
Response from FD on Apr 16, 2024
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Robyn
Apr 14, 2024
Liked: Cleanliness
Robyn
Stayed 3 nights in Apr 2024
Response from FD on Apr 16, 2024
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.
The property was clean and was in good condition. I didn’t like that I had to call to request a hair dryer, but they brought me a brand new one within minutes. I also didn’t like or understand why the bathroom vanity was SO tall. I had to get on my tip toes to get face over the sink. Alfredo checked us in, and he was just wonderful!
Lisa Chizuru
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 14, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Very nice place to stay with a neat restaurant with good food and live music.
Wendy
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 14, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Excellent service from front desk staff. Hotel was well kept and clean. Overall great experience, would recommend and stay again.
Nazia
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
The hotel was great but the bathroom smelt of pee. Would stay again
Jen
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
The front staff were amazing. The location made it very easy to access the freeway. The rooms were nice but some could use some updating. If staying in National City, worth it.
Ryan
Stayed 4 nights in Apr 2024
Response from Guest Services on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback.
Thank you for staying with us. We appreciate your feedback
6/10 Okay
Tyler
Apr 7, 2024
Liked: Cleanliness
Tyler
Stayed 5 nights in Apr 2024
Response from FD on Apr 9, 2024
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
The hotel itself is seemingly well kept from my limited stay, clean, the staff was friendly and efficient. The location is coming right off the industrial area so nothing to really walk to but that wasn’t unexpected when I booked.
Thanks for staying with us. We appreciate your feedback
8/10 Good
Trinh
Apr 2, 2024
Liked: Cleanliness, staff & service
Trinh
Stayed 1 night in Mar 2024
Response from FD on Apr 22, 2024
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.
Good location next to the i5 highway. No amenities near hotel. Room was large. Unfortunately our Air Conditioning did not work, fortunately the weather was moderate during our stay.