Breakfast, lunch, dinner served; American cuisine
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Reviews of Best Western Plus Marina Gateway Hotel

3.5 out of 5
Best Western Plus Marina Gateway Hotel
800 Bay Marina Dr, National City, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1604 out of 2444 reviews" "
Rating 8 - Good. 511 out of 2444 reviews" "
Rating 6 - Okay. 169 out of 2444 reviews" "
Rating 4 - Poor. 78 out of 2444 reviews" "
Rating 2 - Terrible. 82 out of 2444 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Osvaldo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from Cecilia on Apr 18, 2024
Thank you for staying with us

10/10 Excellent

Yuko

Stayed 1 night in Apr 2024

6/10 Okay

Dawna

Traveled with group
Liked: Staff & service
It was noisy and needs some updating. The staff was friendly
Stayed 1 night in Apr 2024
Response from Guest services on Apr 18, 2024
Thank you for your feedback

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, especially Daniel Chvong, are so friendly. The coffee machine has lots of options. Love the smell in the lobby as you walk in. I would definitely recommend this hotel to my family and friends. We enjoyed our stay to the max. Thank you, and please keep up the good work.
Stayed 2 nights in Apr 2024
Response from FD on Apr 16, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, safe and quiet. I am a Best Western Hotel member who has travelled to many hotels. I have always had a free breakfast. But, not at your hotel. Matter of fact, one Best Western Hotel in Grand Rapids, MI gave a free breakfast and a free dinner which was wonderful!
Stayed 6 nights in Apr 2024
Response from FD on Apr 16, 2024
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 Excellent

oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 14, 2024
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Robyn

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from FD on Apr 16, 2024
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 Excellent

Tracy, Langley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to transit.
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 14, 2024
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Lisa Chizuru

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and was in good condition. I didn’t like that I had to call to request a hair dryer, but they brought me a brand new one within minutes. I also didn’t like or understand why the bathroom vanity was SO tall. I had to get on my tip toes to get face over the sink. Alfredo checked us in, and he was just wonderful!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 14, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay with a neat restaurant with good food and live music.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 14, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nazia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from front desk staff. Hotel was well kept and clean. Overall great experience, would recommend and stay again.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but the bathroom smelt of pee. Would stay again
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

tree

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean. The pool was nice. Staff was very nice but not helpful when it came time to call us to tell us our room was ready.
Stayed 1 night in Apr 2024
Response from Guest services. on Apr 12, 2024
Thank you for your feedback.

10/10 Excellent

sukhyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cecilia on Apr 11, 2024
Thank you for staying with us

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff were amazing. The location made it very easy to access the freeway. The rooms were nice but some could use some updating. If staying in National City, worth it.
Stayed 4 nights in Apr 2024
Response from Guest Services on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Olive Liaga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close many food places about a block. Quiet
Stayed 1 night in Apr 2024
Response from Cecilia on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 8, 2024
Thank you for staying with us. We appreciate your feedback

6/10 Okay

Tyler

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from FD on Apr 9, 2024
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 7, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and welcoming. The bed was too firm and somewhat uncomfortable.
Stayed 1 night in Apr 2024
Response from Guest services. on Apr 6, 2024
Thank you for your feedback.

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is seemingly well kept from my limited stay, clean, the staff was friendly and efficient. The location is coming right off the industrial area so nothing to really walk to but that wasn’t unexpected when I booked.
Response from Guest services. on Apr 6, 2024
Thank you for your feedback.

10/10 Excellent

Ana, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly accessible to freeways and close enough to Old Town SD and Seaport Village. Location is nice and quiet and amenities were great.
Stayed 2 nights in Apr 2024
Response from Cecilia on Apr 4, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a restful night :)
Stayed 1 night in Mar 2024
Response from Cailia on Apr 3, 2024
Thank you for staying with us. We Appreciate your feedback

10/10 Excellent

Imani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for college students
Stayed 2 nights in Mar 2024
Response from Cecilia on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Vasilisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees all where amazing super nice people
Stayed 2 nights in Mar 2024
Response from Cecilia on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Rubidia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel to stay in when I’m visiting San Diego. It’s clean and staff are very friendly. I look forward to another visit
Stayed 2 nights in Mar 2024
Response from Cecilia on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Linhchi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great amenities! Staff was also very friendly and accommodating.
Stayed 3 nights in Mar 2024
Response from Cecilia on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

briseyda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Will stay there again. Nice and quite
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 31, 2024
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Bianca

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 31, 2024
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

dawei, irvine

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 18, 2024
Thank you for staying with us

8/10 Good

Omar

Stayed 1 night in Feb 2024
Response from Guest Services on Apr 18, 2024
Thank you for staying with us

8/10 Good

Gerardo

Traveled with family
Good location.
Stayed 3 nights in Mar 2024
Response from Cecilia on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Harpreet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Cecilia on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible and parking is easy
Stayed 3 nights in Mar 2024
Response from Cecilia on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Kirvy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. No issues. Friendly staff.
Stayed 2 nights in Mar 2024
Response from Guest services. on Mar 26, 2024
Thank you for your feedback.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Arnel B, Bremerton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly knowlegleable staff Cecilia and Anne that make my stay comfortable away from home. Definitely will stay again to this Hotel
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback.

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 26, 2024
Thank you for your feedback

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 14, 2024
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to the i5 highway. No amenities near hotel. Room was large. Unfortunately our Air Conditioning did not work, fortunately the weather was moderate during our stay.
Stayed 5 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Raul, Toluca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Guest services on Mar 25, 2024
Thak you for your feedback

10/10 Excellent

brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff. Excellent food at nearby restaurant.
Stayed 4 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 13, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Fuamoli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western has never disappointed. I'm a solo traveler and i loved the location of this hotel but I'm also familiar with the area. It's quiet and off to the side in an otherwise bustling city.
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Mayur

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was conveniently located. Also the rooms were of good size.
Stayed 2 nights in Mar 2024
Response from Guest services on Mar 25, 2024
Thank you for your feedback

4/10 Poor

Taylor

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I spoke to three different employees two days prior to my checkout date to get late checkout. Each one told me they didn’t know but could assume they could accommodate. Call the day of checkout and I got one hour. Now I’ll sit in the hotel lobby for 3 hours until I can go to the airport. Very frustrating considering I asked about this in advance. Room cleanliness is average, borderline not great sometimes. There was hair on the floor of the bathroom my first night after check in, the vacuums don’t seem to work well. Not super happy with this considering it’s the second time I’ve stayed here for about a week this year. Will be finding a new hotel in the area.
Stayed 4 nights in Mar 2024
Response from F.D on Mar 23, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ronnie

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 9, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

charline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hubby and I enjoyed this beautiful place
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

2/10 Terrible

Xu

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Guests services on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.