Interior entrance

Reviews of Cape Rey Carlsbad Beach, a Hilton Resort & Spa

4.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 501 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, clean rooms.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Amir,Thank you so much for the five-star review. We're delighted you enjoyed our beautiful area and clean, comfortable accommodations. We hope you'll visit us again soon!Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Madison Techmanski on Apr 19, 2024
Thank you for your review and we look forward to having you back at Cape Rey soon!

6/10 Okay

Behnam

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
This property is an above average hotel, definitely not a “resort” as other reviews have noted as well. The pool is nice. Rooms are generally clean but definitely need some upgrades. Our bathroom sink fixtures had green rust on them. We had to change rooms once since the first room’s AC was not working properly. The area around the hotel seems more industrial than anything. There is a railroad track nearby. You can see the ocean from certain rooms, but also a road and an RV park located between the property and the beach. The front desk staff were polite but not super-welcoming. Overall, I think we paid too much for what we received.
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Behnam,Thank you for sharing your review. It's great to hear that you enjoyed our pool and the cleanliness of our rooms. We also appreciate your feedback regarding the room amenities, such as the sink, and will consider your comments for future improvements. Our team aims to provide a welcoming environment, and we're glad you found our front desk team polite. Your insights are greatly valued, and we look forward to welcoming you back for a more enjoyable experience.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional oasis. This is 5 stars from valet to room service to staff friendliness.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Adam,Thank you for choosing to stay with us and for taking a moment to provide your review. We are delighted to hear that our friendly team and high standard of service met the mark for you. We hope to welcome you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa, for another five-star experience!Sincerely,Thomas LeeGeneral Manager

6/10 Okay

Lisa

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Madison Techmanski on Apr 10, 2024
Thank you for your review and please let me know if there is any additional feedback you would like to share with me about your experience.

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice & accommodating, property seemed updated with the decor. Can’t beat being across from the beach & 5 minutes away from the great shopping or eating options.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Joshua,Thank you for your kind words! We're thrilled to hear our team's hospitality and the updated decor of our property positively impacted your stay. We're also proud of our convenient location near the beach and close to shopping and dining options. Your satisfaction is our top priority, and we eagerly look forward to welcoming you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa, for another wonderful experience!Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Ram

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff are helpful
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you so much for choosing to stay with us at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled this was the case for you. It's also great to read our pristine accommodations were a highlight of your trip. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Jamie, Hartland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beaches - surprised had to pay for parking. Restaurant in hotel, but otherwise had to drive for meals,
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Jamie,Thank you for choosing Cape Rey Carlsbad Beach, a Hilton Resort and Spa! We're thrilled you enjoyed the beautiful beaches nearby and our on-site restaurant. We also understand your concern about parking and will review our communication regarding this aspect. It was a pleasure having you visit with us, and our team is eager to ensure your next stay exceeds expectations.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Madison Techmanski on Apr 9, 2024
Thank you for your review and we hope to see you back again!

4/10 Poor

brian

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff was rude from the get go service was awful
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Brian,We're saddened to hear about your experience. Please accept our apologies for any concerns about service. Our goal is to create a welcoming environment, and we'll look into what happened during your visit. Should you be in the area again, we hope you'll consider coming back to see us.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Azeem

Traveled with partner
Liked: Amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Azeem,Thank you for reviewing your recent stay at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. It's great to hear that our dedication to cleanliness left a memorable impression on you during your stay. We appreciate your feedback and look forward to seeing you again!Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and the hotel was clean and relaxing
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Christopher,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Cape Rey Carlsbad Beach, a Hilton Resort and Spa!Sincerely,Thomas LeeGeneral Manager

2/10 Terrible

Matthew

Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Cory, Elizabethtown

Stayed 1 night in Mar 2024
Response from Madison Techmanski on Apr 18, 2024
Thank you for your review and we hope to see you back again soon!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Jennifer,Thank you for taking the time to complete a review on Cape Rey Carlsbad Beach, a Hilton Resort and Spa. We are delighted to hear that you found our location appealing and look forward to you visiting us again!Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rey nice property with ocean view.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Joe,Thank you for taking the time to share your positive feedback about our hotel and stunning ocean view. Our team takes pride in providing exceptional service and creating memorable stays for our guests. We look forward to welcoming you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa, for another delightful visit.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cape Rey Team on Mar 22, 2024
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Alan

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Cape Rey Team on Mar 22, 2024
Thank you for your feedback and we hope to see you again soon.

8/10 Good

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Only little thing was that room service did not bring condiments and utensils and food was like warm. Staff was polite, restaurant was excellent and the amenities were nice. Clean and amazing sunset views
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Dustin,We were delighted to welcome you to Cape Rey Carlsbad Beach, a Hilton Resort and Spa during your recent visit. It's great to hear you appreciated the courteous hospitality our team provided and our clean accommodations and views, as well as the opportunity to enjoy our onsite restaurant. However, please accept our apologies for the oversight with the condiments and utensils in your room service order, as well as that the food temperature did not meet your expectations. We will share your comments with our team to ensure this is improved going forward. Thank you for your comments, and we hope to have the chance to welcome you back the next time you're in the area.Sincerely,Thomas LeeGeneral Manager

6/10 Okay

Michel, Rancho Mirage

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Services knocked on the bedroom door at 8am for cleaning… Paring on other side of 5he street… Single window dirty can hardly see through… Reception busy with lack of personnel, making mistakes sending clients to unmade room…
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Michel,Thank you for sharing your feedback. We're disappointed to hear about the early disturbance and the issues with cleanliness and service. It's clear we have areas to improve on, including better scheduling for our cleaning services. Your comments are invaluable for enhancing our guest experience. We hope to have another opportunity to show you the high standard of hospitality and service we're committed to providing.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Luis Fernando, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value! Well located, across from the beach, nice swimming pool and jacuzzi area! Few minutes from Legoland!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Luis,Thank you for taking a moment to share your experience at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for our lovely amenities and excellent location is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Robert

Traveled with family
What an awesome week at Cape Rey! I reserved the room through Expedia, and didn’t know where my room would be. I was offered a reasonable upgrade to an ocean view balcony room, which my family absolutely loved. The grounds are beautiful, area seemed very safe. Hotel was clean and everyone was very friendly, Great experience!
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Robert,It's an honor to receive your excellent review of Cape Rey Carlsbad Beach, a Hilton Resort and Spa! We're proud our clean, ocean-view accommodations, secure surrounding area, and warm hospitality made your stay at our beautiful resort fantastic. Many thanks for your kind compliments and we hope you'll return.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Madison Techmanski on Mar 20, 2024
Thank you for your reivew!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Madison Techmanski on Mar 28, 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Stayed 1 night in Feb 2024
Response from Cape Rey Team on Mar 22, 2024
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Christina

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family planned a last-minute staycation and we feel so fortunate to have found this gem of a resort. Our senior dog travels everywhere with us and finding a location that welcomes her isn't always easy. We will come back soon and often.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Christina,Thank you for your stay at Cape Rey Carlsbad Beach, a Hilton Resort and Spa as well as your wonderful review. We know that our furry friends are part of the family so we are happy to help accommodate your need to have them join you. It was an honor to have you join us for your staycation and we are delighted to know you plan to join us again.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Amrita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful oceanfront property in quiet and safe neighborhood. The downtown Carlsbad is only 15 minutes drive north.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Amrita,Thank you for reviewing Cape Rey Carlsbad Beach, a Hilton Resort and Spa! We're thrilled you enjoyed our beautiful oceanfront property and found comfort in our quiet neighborhood. It's also wonderful to hear you found our location convenient for exploring. We can't wait to welcome you back for another relaxing stay by the ocean!Sincerely,Thomas LeeGeneral Manager

8/10 Good

Koni

Traveled with partner
Liked: Amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Koni,We're thrilled you had a good experience at Cape Rey Carlsbad Beach, a Hilton Resort and Spa! Thank you for sharing, and we look forward to welcoming you back soon for another pleasant stay.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet hotel near the ocean. Loved the pool area. We are planning on visiting again soon.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Michael,Thank you for choosing Cape Rey Carlsbad Beach, a Hilton Resort and Spa. We're thrilled you enjoyed our peaceful ambiance and pool area near the ocean. Your plans to revisit us are eagerly anticipated, and we look forward to making your next stay just as lovely. Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Michael, La Jolla

Great location
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Michael,Our location along the sunny Pacific Coast can't be beat! We are delighted to know that it served you well, and it is an honor to have received your five-star rating. Anytime you plan a getaway to Carlsbad, we trust you will look to us for your accommodations again!Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Eliza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, clean, delicious brunch at Chandler’s, the on site restaurant
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Eliza,Your perfect rating and compliments on our accommodations are greatly appreciated. Thank you for staying with us, and know we would be honored to have you as our guest at Cape Rey Carlsbad Beach, a Hilton Resort and Spa again. Until next time!Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable. Really great view of the ocean.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Richard,Our Cape Rey Carlsbad Beach, a Hilton Resort and Spa team is delighted you enjoyed our beautiful views and proximity to the beach. Welcoming you back would be an honor, so please return soon for another memorable time.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Beulah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful family friendly hotel near the beach!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Beulah,Thank you for your compliments on our beautiful property! We're glad you enjoyed being near the beach. The next time you're looking for family-friendly accommodations in the area, please come see us again at Cape Rey Carlsbad Beach, a Hilton Resort and Spa.Sincerely,Thomas LeeGeneral Manager

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Amenities
It's a charming property that could use a refresh in a few areas, notably some of the infrastructure--screens, vanity, electrical outlets--and less nickel and diming b.c $40/day to valet a car plus $35/day resort fee is ridiculous even if one had the means to pay, but particularly egregious when the pool is closed for maintenance. Five stars to the spa staff who are excellent. Treatments are thoughtful and therapists are top tier. The spa is definitely something to enjoy. Onsite restaurant is solid and the staff are well trained and attentive.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Kelly,Thank you for your feedback. We're glad our excellent spa and dining services impressed you, and we appreciate your suggestions for areas to improve the property. We apologize for any surprise about our fees; they are noted online for your convenience. If you're in the area again, we hope you'll consider coming back to see us.Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Cape Rey Team on Feb 14, 2024
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Cape Rey Team on Feb 14, 2024
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing is parking garage is across the street.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Michael,Thank you for choosing our hotel for your recent visit to Carlsbad. We're glad you enjoyed your stay with us. It would be our pleasure to host you again at Cape Rey Carlsbad Beach, a Hilton Resort and Spa, so come back soon.Sincerely,Thomas LeeGeneral Manager

6/10 Okay

atef

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Stayed 3 nights in Dec 2023
Response from Cape Rey Team on Feb 14, 2024
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Elizabeth

Stayed 2 nights in Jan 2024

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Ilario

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Ants
There were ants all over my sons bed we called and never got help we didn’t get help till an hour and a Half later there response was free drink cards for a fountain drink. Didn’t get move to another room or no cleaning just a spray down and removed sheets off bed. Never brought new ones back in.
Stayed 3 nights in Dec 2023

6/10 Okay

Donna, los angeles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with some interesting amenities. There is a hotel robot that delivers small items to your room. Heated pool was nice with lots of lounging options.
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Donna,Thank you for taking the time to share your thoughts. We are glad that our amenities, robot, and pool made a positive impact on your stay. With a modern twist, we want our guests to have fun and relax. We trust that you did as well, and we look forward to welcoming you back. Sincerely,Thomas LeeGeneral Manager

6/10 Okay

Chung

Stayed 6 nights in Dec 2023

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Peace
Stayed 2 nights in Dec 2023

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cape Rey Team on Jan 4, 2024
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet, great atmosphere. I would definitely come back.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Dear Duane,Thank you for the excellent rating of your recent stay at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. We're glad you had a wonderful visit with us and enjoyed our lovely ambiance, clean accommodations, and quiet surroundings. It's the best compliment knowing you'd spend time with us again in Carlsbad, so come back soon. Sincerely,Thomas LeeGeneral Manager

10/10 Excellent

Lon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and made you feel welcomed and valued. They exceeded my expectations with their hospitality and follow through on their commitments. Michael has exceptional customer service and was very polite, professional and attentive. The manager Bob was the same way. We had the opportunity to engage with several employees and the experience was amazing all the way around. When I think of a Hilton property this is exactly what comes to mind. We will definitely be back!
Stayed 4 nights in Dec 2023
Response from General Manager on Feb 20, 2024
Thank you for your comments! We'd love to welcome you back in the future.