Ratings based on 3,579 Verified Reviews

3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Two night stay at Carlsbad By The Sea Resort

Posted Jun 27, 2017
We stayed at the Carlsbad By The Sea Resort for two nights. I was pleased with the location of the hotel - an easy drive to the beach. I liked that it was close to other locations such as resturants, Costco, gas stations, etc. The bathroom in our suite had been redone in the not too distant past so it was nice. Even though we were on the freeway side of the hotel, the traffic noise was not an issue. Breakfast was okay, better than most places that have free breakfast. I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Nice hotel with great location to legoland

Posted Jun 26, 2017
Stayed here with my hubby and 2 boys after a day at legoland. Very family friendly hotel, lots of kids, location was ideal for many dining choices all walkable. Free breakfast was adequate. Considering this is a 3 star hotel, overall was what you'd expect. Would stay here again simply for location and overall comfort.
Comment from Hotel Management
Jun 26, 2017 by Guest Relations Manager, Hotel Management
Dear Tiffany Thanks for staying with us we're happy you and your family enjoyed your time with us we look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Excellent hotel for my destination.

Posted Jun 25, 2017
Friendly service and complimentary breakfast. Room and hotel was as I expected.
Comment from Hotel Management
Jun 26, 2017 by Guest Relations Manager, Hotel Management
Thanks so much for staying with us! we hope to se you again
3 out of 5
by A verified traveler from Drexel Hill, PA

NOT A GREAT EXPERIENCE

Posted Jun 22, 2017
When entering the room with my husband and 13 yr old son, I realized that the room was much smaller than it appears on line. It had 2 queen sized beds and no privacy. By the website, it looked like there were actually separate rooms. There was only on. It was very difficult to change while my son was there. He would have to step out on the balcony. We went to the front desk and they offered another room, and we moved. This new room was the same size as the 1st, but this one only had 1 king bed. My son slept on a rollaway for a week. They had no suites available until midweek and then the cost was 3 times what we paid for the single room. They were not concerned with us at all. They were not willing to work out this problem. Also housekeeping consistently left only 2 towels, knowing 3 people were in the room. Every night I called to front desk for towels. I asked several times for the housekeeping service be made aware that we need 3 towels. We never, in all 7 days, received more than 2 towels. The breakfast was depleted to stale bagels and cold cereal by 730am. If there were other choices, they were not refilled after that time. Despite being called "BY THE SEA", the closed beach was approx. 5 miles. No view of the ocean. Choices of view were other rooms, or pool. All in All, I would NOT recommend this hotel to anyone. The only saving grace was that it is located across from an outlet mall, which was very convenient.
Comment from Hotel Management
Jun 26, 2017 by Guest Relations Manager, Hotel Management
Dear Jane thank you for staying with us. Our apologies if you felt the room had separate room. We do have very spacious rooms, however no 2 bedrooms.. I'm sure the front desk would have been happy to accommodate you to a suite had one been available. With summer in full swing, the suites do get booked early. Thank you again for staying and we do hope to see you another time soon
3 out of 5
Recommended
for Everyone
by A verified traveler from NA

Near to Legoland - 15 min walk

Posted Jun 16, 2017
Pros: Swimming pool was great for kids.
Cons: Breakfast was ok but too much crowded and it was difficult to get the seating space. The shuttle for legoland was very small SUV, need a bigger bus.
Very near to Legoland, it saved a lot of time in traveling.
Comment from Hotel Management
Jun 16, 2017 by Guest Relations Manager, Hotel Management
Thank you fro staying with us. Happy to hear you enjoyed the pool. Sorry to hear you did not have the best experience at breakfast . We work hard to be sure our guest are happy. We'll give your suggestion to the management to consider. We look forward to you coming back . Regards, Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Decent place to stay clise to beach and shops

Posted Jun 8, 2017
Greeted by friendly staff. Room was comfortable. Didn't have a chance to visit pool or hot tub. Free breakfast was OK. Coffee was good. Very crowded the time we went. Maybe going early might be better. Overall good value, we paid $104.00 a night through Expedia.
Comment from Hotel Management
Jun 12, 2017 by Guest Relations Manager, Hotel Management
Thank you for staying with us! We're glad you enjoyed your stay. Looking forward to seeing you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Hotel location

Posted Jun 8, 2017
Pros: Clean and quite.
Cons: Free bottle water should be provide on daily basis.
Location: Some good restaurant are nearby and the premier mall is just across the hotel.
Location is good with restaurant and shopping mall nearby. Parking is also easy. Unfortunately during my stay there was major water breakdown, though they are willing to compensate to stay at other hotels or reimbursement.
Comment from Hotel Management
Jun 12, 2017 by Guest Relations Manager, Hotel Management
Thank you for staying with us. We apologize for the issue you encountered. We hope to see you again when you return to Carlsbad!
5 out of 5
Recommended
for Families
by A verified traveler from So Cal

Nice hotel, close to LegoLand and the Outlet Mall.

Posted Jun 7, 2017
Pros: close to Legoland. Rooms were very nice for the price.
Location: Outlet mall, Legoland, beach with playground
We had a great stay here. We walked to LegoLand and to the outlet mall. Lots of good restaurant choices within walking distance. The pool was clean. The rooms were clean and updated. The price was excellent and the staff helpful. The hotel is very kid-firendly. Will definitely stay here again.
Comment from Hotel Management
Jun 7, 2017 by Guest Relations Manager, Hotel Management
Thank you for staying with us! We so glad you enjoyed your stay! We look forward to seeing you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great place to stay with the family.

Posted Jun 5, 2017
Pros: Free shuttle, breakfast, and great pool.
Location: Lots of restaurants and shops near by.
Overall, this is not a bad place to stay at with the family if your going to Legoland. They offer a shuttle service to Legoland starting 30 min. before the park opens and it rotates every 15 minutes. The park is about 7 min. away from the hotel. The driver will give you a card to contact the hotel to reserve a shuttle back to the room. The great thing about the shuttle is that they can also drop you off anywhere else within 5 miles of the hotel (you will need to reserve this with the front desk and there is a cut of time). They offer free breakfast from 6am until about 9am. The line for breakfast can get long, so plan accordingly esp. if your heading out to the park the same day. The pool was a plus because it was hot and my son enjoyed it. Would I come back? Yes.
Comment from Hotel Management
Jun 5, 2017 by Guest Relations Manager, Hotel Management
Thank you for staying at Carlsbad by the Sea ! We're happy you enjoyed your stay and look forward to seeing you again !
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

There when you need them.

Posted Jun 4, 2017
Pros: The staff was great. My son got sick in the bathroom and they had someone come at 10pm to clean it.
Cons: tub wasn't very clean. Mattresses were poor in quality
Location: So close to so many things.. it was awesome. You can walk to Legoland. Or use the free shuttle
check in was easy and nice. We stayed for 5 nights while visiting local attractions. Room is a little dated by overall nice. Love the fridge and microwave. breakfast was okay but would like more variety in it.
Comment from Hotel Management
Jun 26, 2017 by Guest Relations Manager, Hotel Management
Thank you for staying at Carlsbad by the Sea Resort We work hard to please all or guest. We will work hard to correct the issue you experienced. We do look forward to seeing you again when you return to Carlsbad